Shurgard Self Storage - Southwark Avaliações 

83
O TrustScore é 4 de um total de 5

4,1

54-80 Ossory Road, SE1 5AN London, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

When I first enquired about units, Lewis was very helpful, he took the time to explain the unit sizes to me and went the extra mile to show me one I was most interested in. Since obtaining a unit... Ver mais

Avaliado com 5 de um total de 5 estrelas

What a fabulous service. Adam and Farid were calm, nice, and Adam even helped get stuff out of the car. An incredibly professional customer service experience, very unusual nowadays! Thank you guys fo... Ver mais

Avaliado com 5 de um total de 5 estrelas

The storage is neat and organised. The staff we met on two occasions were very helpful. The manager on duty was very understanding and helped us out when one of the lifts was not working. He is a Sier... Ver mais

Avaliado com 5 de um total de 5 estrelas

Louie was extremely kind,and professional .. he showed me the unit and explained me the whole process. I felt very comfortable with the idea of leaving my belongings. Thanks for the smooth transacti... Ver mais


Detalhes da empresa

  1. Garagem
  2. Depósito
  3. Almoxarifado

Sobre Shurgard Self Storage - Southwark

Escrito pela empresa

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Escrito pela empresa

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Informações de contato

  • 54-80 Ossory Road, SE1 5AN, London, Reino Unido

4,1

Muito Bom

O TrustScore é 4 de um total de 5

83 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 98% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(83)

7.295 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great service

First time using self storage, Adam made process super easy and was helpful with sorting all the paperwork/explaining how things worked and answering my questions!

8 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service!

Excellent service received from Farid. He was very helpful, informative and friendly. Would definitely recommend! Thanks

11 de abril de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Extremely rude reception member

Extremely rude reception member, and wouldn’t own up to his mistake which cost me money. Will never use again once my month is over. And I just noticed they sent me a bill of over £100 before my month has even finished.

1 de abril de 2023
logotipo da Shurgard Self Storage - Southwark

Resposta da Shurgard Self Storage - Southwark

Hello, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly.

Avaliado com 5 de um total de 5 estrelas

Excellent service

We’ve used Shurgard before and were very happy with the service, hence we’ve returned. Adam was extremely helpful and efficient, and it was a smooth seamless process sorting out the storage we needed. Thank you .

3 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

What a fabulous service

What a fabulous service. Adam and Farid were calm, nice, and Adam even helped get stuff out of the car. An incredibly professional customer service experience, very unusual nowadays! Thank you guys for making a stressful day a little bit easier. I’m telling other friends who are moving out of London about Shugard.

31 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Happy for the service!

It has been very helpful to find a storage very close to the place where i used to live which allowed me actually to move all my stuff in a very short lenght of time, and at an accessible cost. The guys has been helpful in all the things related to the storage as it was my first time renting a space in a storage. I thanks the guys for the help received.

21 de maio de 2022
Avaliado com 5 de um total de 5 estrelas

The whole experience was hassle free.

The whole experience was hassle free.
I have started checking their website but decided to pay them visit before signing.
I went to their branch at Ossory Road, and the gentleman there was kind enough to show me the unit I was interested in.
So, overall the experience has been good.

26 de abril de 2022
logotipo da Shurgard Self Storage - Southwark

Resposta da Shurgard Self Storage - Southwark

Hello Paulo. Thank you so much for your positive feedback! Our team will be delighted to read it. Have a wonderful day, and don't hesitate to let us know if we can help you in the future! Your Shurgard Team

Avaliado com 5 de um total de 5 estrelas

It was a great experience while booking…

It was a great experience while booking and I am happy with the service of Shurgard. Thanks.

9 de março de 2022
logotipo da Shurgard Self Storage - Southwark

Resposta da Shurgard Self Storage - Southwark

Hello Tazrin Hossain. Thank you so much for your positive feedback! Our team will be delighted to read it. We remain at your disposal. Your Shurgard team

Avaliado com 1 de um total de 5 estrelas

A MONEY SUCKING HORRIBLE BUSINESS! Don't be fooled!!!

Shurgard seemed to be a great service and it would be, but don't be fooled, they will revise the payment terms midway through your contract, which they did with me by £30 per month extra. To add the cherry on the top, they enforced a hidden clause in the contract to notify them within 15 days of cancelling the contract otherwise they'll take EVEN MORE MONEY FROM YOU - in this case £70.

DO NOT USE THEM. THEY WILL BLEED YOU DRY!

31 de janeiro de 2022
Avaliação não solicitada
logotipo da Shurgard Self Storage - Southwark

Resposta da Shurgard Self Storage - Southwark

Dear customer, we are sorry to hear your cancellation didn't go as planned. Please send your customer ID and phone number to so we can get in touch and solve the issue for you. We always try to provide our customers the best value for money and understand that a rent increase is never welcome. We invite you to your storage center to go through the different options and maybe move to a cheaper unit. Sure we will be able to find a solution together. Kind regards, the Shurgard Team.

Avaliado com 5 de um total de 5 estrelas

Execellent Service

13 de janeiro de 2022
logotipo da Shurgard Self Storage - Southwark

Resposta da Shurgard Self Storage - Southwark

Hello goitom zekiros. Thank you for your recommendation and feedback for Shurgard Self Storage Southwark. We remain at your disposal. Your Shurgard team

Avaliado com 5 de um total de 5 estrelas

The staff is very helpful Mr Tim he is…

The staff is very helpful Mr Tim he is showing me everything and helps me

13 de janeiro de 2022
logotipo da Shurgard Self Storage - Southwark

Resposta da Shurgard Self Storage - Southwark

Hello Mohammed Amir Ali. Thank you for your recommendation and feedback for Shurgard Self Storage Southwark. We remain at your disposal. Your Shurgard team

Avaliado com 1 de um total de 5 estrelas

Was a bit of a disaster

Was a bit of a disaster. Booked the unit and received a confirmation and invoice. When I arrived I was asked for a code to use to enter the units that should have been sent by email, but hadn't received it. I then got trapped in the building for 45 mins as the code system shut down as I was trying to leave.

4 de janeiro de 2022
logotipo da Shurgard Self Storage - Southwark

Resposta da Shurgard Self Storage - Southwark

Hello, and thank you for taking the time to give us your feedback. We will make sure to pass them on to our team. If there is anything we can do, send us your customer number to info@shurgard.co.uk. Our team remains at your disposal for any additional questions you may have.

Avaliado com 1 de um total de 5 estrelas

Do not use this company. Awful service

Do not use Shurgard. Terrible service. I haven’t been able to access my unit at their Southwark site for two weeks now. Keep being told it’s a technical issue and will be fixed. I’ve had to rent another unit at Big Yellow Storage but can’t access my Shurgard unit to get my belongings. Shurgard is a terrible company with absolutely no customer service.

21 de dezembro de 2021
Avaliação não solicitada

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