ShutEye Avaliações 

176
O TrustScore é 1.5 de um total de 5

1,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

It seemed pretty accurate until recently. Now I get the most random data, bad recordings and nothing helpful. I also find the new wake up music and the puppy on the screen extremely annoying. I have c... Ver mais

Avaliado com 1 de um total de 5 estrelas

The app was great at first. Now i have to mess with it to get it to work. It said that it recorded 500 sounds ! AND its weird that there are typos. I cant even understand the information sometimes.

Avaliado com 5 de um total de 5 estrelas

A funny one a warning. Always remember to turn off when extra bedroom recreational activities as I found out. Next day I said to my partner, see you do snore, 4hours of audio. I played i I could o... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I downloaded an app called ShutEye sleep tracker. It said 7 day free trial cancel at any time. I got suspicious before completing the purchase on my iPhone but it still deducted the full amount off my... Ver mais

Detalhes da empresa

  1. Programa de bem-estar

Escrito pela empresa

🌙 ShutEye: Transform Your Sleep, Enhance Your Well-Being 📱 Trusted by 8 Million Users Worldwide Discover the power of quality sleep with ShutEye, the leading sleep tracking application designed for both iOS and Android. With a global community of 8 million users, ShutEye is redefining the way you approach your sleep routine and overall health. Here's why ShutEye stands out: 📊 Personalized Sleep Insights: Dive into comprehensive sleep tracking that goes beyond just monitoring your sleep patterns, quality, and duration. ShutEye provides a personalized sleep diary, allowing you to track your sleep journey daily. Understand your unique sleep needs with detailed insights, enabling you to identify trends and make informed decisions for better sleep quality. Find out all the features available in ShutEye: • Sleep Diary • Sleep Score • Sleep Trends Analysis • Sleep Recommendations • Sleep Environment Monitoring • Sleep Goals • Soundscapes and Ambient Noise • Relaxation and Meditation • White Noise Generator • Sleep Stories • Dream Interpretation • Sleep Challenges and Achievements • Community and Support • Sleep Health Education Join 8 million users worldwide and upgrade your sleep routine with ShutEye. 📧Feedback Center: https://shuteye.zendesk.com.


Informações de contato

1,6

Muito Ruim

O TrustScore é 1.5 de um total de 5

176 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,6

Todas as avaliações

(176)

28 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Read many one star reviews from…

Read many of the reviews from Trustpilot and Reddit, such a shame to conduct business like ShutEye team (Enerjoy Pte. Ltd.). Charged annual premium when you sign up for the free trial, and get no response of refund request. The performance is also terrible, do not be allured by the features, conflict data and useless suggestion. This is my first ever BAD review for apple app.

13 de agosto de 2024
Avaliação não solicitada
logotipo da ShutEye

Resposta da ShutEye

Hi D Lusp, thank you for leaving us a feedback. We apologize for the bad experience that you had with our app. To request for a refund, could you please submit a request to us here: https://shuteye.zendesk.com/hc/en-us/requests/new? Please also include any screenshots that you may have of the charges.

We seek your understanding that it may take us some time to get back to you due to overwhelming support tickets. Regardless, our support team will strive to assist you as soon as possible.

If you have any issues with the performance of our app or data, you may also submit a technical support request. Sometimes, our team may have overlooked these issues during an update. Once again, we sincerely apologize for the bad experience that you had.

Sincerely,
ShutEye

Avaliado com 1 de um total de 5 estrelas

I ordered a free trial of 7 days…

I ordered a free trial of 7 days because I sleep with a fan and didn’t know if it would work. Then things start bouncing because I didn’t have the $39.99 which is a full year. I’ve emailed them twice and have gotten 0 replies. I will definitely not be using the app even though I’m paying for a year and I will put in a bad review everywhere I can. DO NOT USE !!!!!!

15 de agosto de 2024
Avaliação não solicitada
logotipo da ShutEye

Resposta da ShutEye

Hi Michele, thank you for leaving us a feedback. We apologize for the bad experience that you had with our app. To request for refund, could you please submit a request to us here: https://shuteye.zendesk.com/hc/en-us/requests/new? Please also include any screenshots that you may have of the charges.

We seek your understanding that it may take us some time to get back to you due to overwhelming support tickets. Regardless, our support team will strive to assist you as soon as possible.

Sincerely,
ShutEye

Avaliado com 1 de um total de 5 estrelas

Totally useless app

Totally useless app. Last night I hardly slept as I have been unwell. Despite going to bed at 9.30pm, i was still wide awake at 1am, i had even got up a few times. However according to the app, i was asleep within 9 minutes! I got a sleep score of 100%. There have been a few times that I wasn’t sure it was accurate but last night, being awake i had proof. It even has a snore recorded when i was speaking to my sister as i called her when i couldn’t sleep. ### UPDATE: further to the response from Shuteye, I know exactly how to set up the app, it was plugged in, i used some of the functionality and pressed start so the problem was the app

12 de agosto de 2024
Avaliação não solicitada
logotipo da ShutEye

Resposta da ShutEye

Hi Sue, thank you for leaving us this feedback. Sometimes, the reason why our app may appear to be inaccurate is because of an improper setup.

For instance, before you start the sleep tracker, there will be an on-screen setup that reminds you to place your device away, plugged in, and charging.

If you were to move it, to make a call, for example, it will not be able to accurately detect sleep noises you make. Our app records all noises within the vicinity that you are in, including any shuffling noises (e.g. sleep position, movement of the phone, etc). This may have been why it was falsely detected as a snoring sound.

We urge you to try it for a few more nights, following the proper set-up, and see if that makes a difference. Do try and let us know.

Regards,
ShutEye Team

Avaliado com 1 de um total de 5 estrelas

Way to go to draw us in

Way to go to draw us in! Will never give my credit card details to an app I cannot try before you get the claws in me. BS!!

27 de julho de 2024
Avaliação não solicitada
logotipo da ShutEye

Resposta da ShutEye

Hi Lisa,

Thank you for leaving us feedback. We would like to assure you that our app is free for you to try if you do not wish to commit to a subscription.

All you have to do is to get past the quiz screen at the start and there will be 'x' button at the top corner of your screen. You will be able to access the basic features of our app until you choose to pay for a subscription.

Hope this helps!

Best regards,
ShutEye

Avaliado com 1 de um total de 5 estrelas

Most deceptive and unethical business

Most deceptive and unethical business. I installed the shuteye app with 7-day trial periodn on June 23, 2024. After trying about couple of hours and reading more about the app I decided to cancel and I did cancel by going to iphone settings and cancelled it. Today I was checkign my credit card bill and I see a charge of $32.39 from apple.com for this shuteye app. Even though I cancelled within hours of the app installation in the7-day trial period I still got the full 1 year charged.

I just checked at apple app store account and I see that my subscription is cancelled. So I don't have the service but I am charged the 1-year subscription charge. Just submitted a dispute with my credit card. Now I am heading to Federal Trade Commission web site to file a complaint.

23 de junho de 2024
Avaliação não solicitada
logotipo da ShutEye

Resposta da ShutEye

Hi Shivaji, thank you for bringing this to our attention. Could you please submit a request for refund to us here: https://shuteye.zendesk.com/hc/en-us/requests/new?
Please also include any relevant screenshots that you have of the cancellation as well as the charge you incurred.

Our support team will assist you with this as soon as possible. We sincerely apologize for the inconvenience caused.

Kind regards,
ShutEye Team

Avaliado com 5 de um total de 5 estrelas

Amazing App

Shut-Eye has been my saving grace, helping me maximize the few precious hours of shuteye. The sleep tracking helps me make adjustments.

19 de junho de 2024
Avaliado com 3 de um total de 5 estrelas

The stories are never added to so you…

The stories are never added to so you keep repeating the same ones

12 de julho de 2024
Avaliação não solicitada
logotipo da ShutEye

Resposta da ShutEye

Hi Angela, thank you for leaving us a review. We understand the dissatisfaction that you have with the lack of new content in our app. We would like to offer our heartfelt apologies in this regard.

We assure you that our team is currently working hard to ensure that there will be new content added as soon as we can. We appreciate this valuable feedback.

Sincerely,
ShutEye

Avaliado com 3 de um total de 5 estrelas

Thank you.

Thank you for taking the time to review the subscription process.

24 de junho de 2024
Avaliação não solicitada
logotipo da ShutEye

Resposta da ShutEye

Hi Denise, thank you for bringing this to our attention. We would like to apologize for the frustrating experience that you had. Could you please submit a support request to us here https://shuteye.zendesk.com/hc/en-us/requests/new?
Please also include any relevant screenshots before submitting.

Our support team will assist you with the charge issue as soon as possible. Thank you and we would like to apologize once again for the inconvenience caused.

Kind Regards,
ShutEye

Avaliado com 5 de um total de 5 estrelas

A Must for travelers

I love travelling a lot, but the problem is that it's hard to sleep on the plane. Now, Shut-Eye helps me recreate my ideal sleep environment, no matter where I am.

14 de junho de 2024
Avaliado com 1 de um total de 5 estrelas

Their ads are actually brainrottingly…

Their ads are actually brainrottingly stupid.
>Do NOT sleep like this. This is the worst position to sleep in!!!
>So I started RECORDING myself instead of fixing the actual problem……..
>My back still hurts and I still have acid reflux, but at least I know what I do in my sleep 👽

22 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This company is HORRIBLE!

This company is HORRIBLE!! They stole my money! “Free” trial?! Yeah right! Give me my $59.99 back! They are fraudulent…go do a simple Google search if you don’t believe my review.

9 de junho de 2024
Avaliação não solicitada
logotipo da ShutEye

Resposta da ShutEye

Hi Chris, thank you for highlighting this issue to us. We would like to apologize for the bad experience and unexpected charges.

Please submit a refund request to us at https://shuteye.zendesk.com/hc/en-us/requests/new along with any relevant screenshots that you might have of the charges, etc. Our support team will assist you with this as soon as possible.

Once again, we offer our sincere apologies for any inconvenience caused.

Kind Regards,
ShutEye

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