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Sierna Avaliações 

6
•
O TrustScore é 3.5 de um total de 5

3,4

Loja de acessórios para bicicletas
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Detalhes da empresa

  1. Loja de acessórios para bicicletas

Escrito pela empresa

Sierna™ is dedicated to designing cycling products that put rider comfort first. Instead of following outdated saddle designs, we focus on pressure relief, anatomical support, and premium materials to help cyclists ride farther, stay comfortable longer, and enjoy every mile with confidence.

Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

6 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

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3,4

Todas as avaliações

(6)

6 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

High return shipping costs

I originally ordered the Comfort+ as I thought it most suitable for my hybrid bike. It turned out to be very uncomfortable for my needs. Sierna were very quick to respond to all correspondence I had with them. They offered to replace the saddle with the Sport+ for £10. They stated they would instead give a full refund if I returned the Comfort+. The company is based in USA (which is not made clear on the website) and the shipping costs would have been ~£20 from UK. I accepted the replacement offer. The Sport+ is reasonably comfortable and it does have a non-slip surface which makes the riding position easy to maintain. However, the bracket rails are not great and slightly corroded. I'm not sure how long it will last

30 de julho de 2026
Avaliação não solicitada
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Resposta da Sierna

Hi Nick,

Thank you for taking the time to share such detailed feedback. We're glad to hear that our team was quick to respond and that the Sport+ has provided you with a more comfortable riding experience and a secure, non-slip surface.

We understand your concern regarding the return shipping costs. We offered the discounted Sport+ replacement as an alternative to returning the Comfort+, which we hoped would be a more convenient and cost-effective solution for you.

We're also sorry to hear about the condition of the bracket rails. We take product quality seriously, and we'd be happy to look into this for you. Please reach out to our support team with a photo of the rails, and we'll be glad to assist.

We appreciate your feedback and hope you continue to enjoy your rides with the Sport+.

Best regards,
Team Sierna

Avaliado com 1 de um total de 5 estrelas

This company is not one I will ever…

This company is not one I will ever deal with again. The saddle is soft but the rails and support frame are poor quality. I have been trying to get a refund but without success in fact they tried to sell me an alternative saddle at a discounted rate of £10. That would mean I would have two saddles for £48 neither would would be any good for me as they are soft and squishy and don’t provide adequate support.

23 de julho de 2026
Avaliação não solicitada
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Resposta da Sierna

Hi Stephen,

We're sorry to hear that you're disappointed with your experience.

After reviewing our correspondence, we can see that you had already agreed to the refund option we offered, and we're committed to honoring that resolution.

We also understand that saddle comfort is highly personal. While many of our customers find this model comfortable, we recognize that the right fit can vary from rider to rider. That's why we suggested an alternative saddle at a discounted price—not to avoid helping, but because we believed a different model might better suit your needs based on your feedback.

Our intention has always been to provide the best possible solution, whether through a replacement, an alternative model, or a refund in line with our agreement. If there's anything still outstanding, please reply to our latest email, and we'll be happy to assist you further.

Kind regards,
The Sierna Team

Avaliado com 5 de um total de 5 estrelas

Saddle was delivered quickly which was…

Saddle was delivered quickly which was excellent. I had a quick question when my saddle arrived and the reponse was fantastic - very quick and helpful information sorted out my query.

14 de julho de 2026
Avaliação não solicitada
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Resposta da Sierna

Hi Marcus,

Thank you so much for your kind review! We're delighted to hear that your saddle arrived quickly and that our support team was able to answer your question promptly.

We truly appreciate you taking the time to share your experience. If you ever need any further assistance, we're always here to help.

Enjoy your new saddle, and happy riding! 🚴

Best regards,
Team Sierna

Avaliado com 1 de um total de 5 estrelas

No delivery, and no refund.

Do not deal with this company if you are in Australia.
They use shipping agent that fails to deliver to Australian Post Office addresses and then will not issue a refund for non-delivery.
I have lodged a formal complaint with WA Consumer Protection

30 de junho de 2026
Avaliação não solicitada
logotipo da Sierna

Resposta da Sierna

Hi David,

We're sorry to hear that you feel this way.

We've already reached out to you via email and are still willing to work with you to find a resolution. At this stage, we're simply waiting for your response so we can move the process forward.

Please reply to our latest email at your earliest convenience, and we'll be happy to assist you in resolving this matter as quickly as possible.

Best regards,
Sierna - Customer Support Team

Avaliado com 5 de um total de 5 estrelas

GREAT SADDLE, EXCELLENT QUALITY & GOOD PRICE

This is a great saddle. Went for the sport one, fitting it to my mountain bike for a challenge to ride at least 10 miles a day throughout July. So I needed something comfortable, and it really is!!
It's easy to fit, although I did have a query about the sestpost bracket that came with the saddle. However that was promptly clarified by the very helpful Camiile from the customer support team.
I cannot fault the saddle - genuinely great quality, good price & VERY comfortable coupled with excellent customer service. Thank you!!

24 de junho de 2026
Avaliação não solicitada
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Resposta da Sierna

Hi John,

Thank you so much for your fantastic review! We're thrilled to hear that you're enjoying your Sport Saddle and that it's keeping you comfortable during your July riding challenge. Riding at least 10 miles a day is an amazing goal, and we're glad our saddle could be part of that journey.

We're also pleased that Camille was able to quickly clarify your question about the seatpost bracket. Your kind words about both the product and our customer service truly mean a lot to us.

Thank you for choosing us, and we wish you the very best with the rest of your challenge. Happy riding! 🚴

Best regards,
Team Sierna

Avaliado com 5 de um total de 5 estrelas

The best seat available

I purchased a new road bike and the standard seat wasn't comfortable so I researched the best options after measuring my sit bones. I then purchased an Ergon gel seat and a specialized seat and both were very uncomfortable after an hour in the saddle. Then I came across Sierna by chance and was sceptical however with a money back guarantee I purchased the sport version. This weekend I rode 227 miles in a charity bike ride and the Sierna seat is the best seat I ever purchased.

19 de junho de 2026
Avaliação não solicitada

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