Sigma Sports - Hampton Wick Avaliações 1.105

O TrustScore é 5 de um total de 5

4,8

High Street 37-43, St Johns Place, KT1 4DA Hampton Wick, England, GB


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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

The bike was serviced at Hampton Wick and I got a message to collect which I then confirmed I’d swing by on a Saturday. Imagine my surprise when, on arriving at the store, I was told my bike ha... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great shop. Great staff. Products you can be assured are quality. Backed up by excellent customer service. Purchased Pirelli Cinturato S gravel tyres in 700x 40c for mixed, loose and soft soil perfec... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great advice & got to try new helmet styles in store beforehand and then ordered online for delivery due to limited variants in store. Arrived promptly in good condition. Using my new purchase, which... Ver mais

Avaliado com 5 de um total de 5 estrelas

Like a car garage, if you find a good mechanic you'll always return to the same one. Sigma crew are knowledgeable with clear communication at all points of service.


Detalhes da empresa

  1. Loja de Bicicleta
  2. Loja de acessórios para bicicletas
  3. Loja de artigos de corrida

Escrito pela empresa

We sell only the best in road cycling and triathlon bikes, cycling clothing, accessories and running and swimming products, backed up by our industry-leading customer care and superior knowledge from people who love the products we sell. Shop online or visit our London or Midlands stores or use our Reserve and Collect service.

About Sigma Sports

Escrito pela empresa

Easy Returns!
Sigma Sports will fully refund products for a period of 30 days. Some restrictions apply.
Free UK Delivery!
We offer a free delivery service on all orders over £60.00 shipped to the UK mainland!
Save £25 Off Your First Order
New customers can save up to £25 off their first order. Sign-up to the Sigma Sports newsletter at sigmasports.com. Some restrictions apply.
0% Finance
Now offering 0% finance for UK customers, on a huge range of bicycles, wheels, components and accessories. For full details visit our website.
Worldwide Delivery
Shop in your local currency and pay with your local payment method. We ship worldwide with DHL at competitive delivery prices.
Shop on the Sigma Sports app!
Shop on the Sigma Sports mobile phone iOS or Android app for a quick and easy shopping experience. Available now to UK customers.

Informações de contato

  • High Street 37-43, St Johns Place, KT1 4DA, Hampton Wick, England, Reino Unido

  • 0333 006 8833

4,8

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Avaliado com 4 de um total de 5 estrelas

They say you can’t buy happiness but…

They say you can’t buy happiness but you can buy a bike. Purchased my dream bike (an Sworks Tarmac SL8) from the London store using their jig to assess my geometry for the new bike. James was very helpful throughout the whole fit process and took a long time with me to make sure all the parts I needed to replace on the new bike were just right. The only minor point I would note is that some of the measurements on the jig weren’t quite correct with the new bike but it didn’t matter in the end since the real dimensions were an improvement on the estimates of the jig. All in all, would 100% recommend. Also got the bike at a great sale price deal!

2 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

I firstly phoned sigma sports as I had…

I firstly phoned sigma sports as I had some Questions. The phone was answered promptly in a professional manner , all my questions were answered and went onto the websit and placed a order which was sent and I received in good condition .

13 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

Helmet purchase

Great advice & got to try new helmet styles in store beforehand and then ordered online for delivery due to limited variants in store. Arrived promptly in good condition. Using my new purchase, which is good!

13 de maio de 2026
Avaliado com 1 de um total de 5 estrelas

Rude customer service

Rude customer service
I was interrupted several times by the person on the phone whilst trying to explain the situation. Sigma use DPD and will not leave the parcel. It's basically impossible to get your order if you are not full time at home.
Sigma really want to fill the online void of Wiggle but are incapable of doing so.

20 de maio de 2026
Avaliação não solicitada
logotipo da Sigma Sports - Hampton Wick

Resposta da Sigma Sports - Hampton Wick

Hi NI,

Thank you for taking the time to leave your review.

I'm sorry to hear about the issues you have had with your order. I have spoken to the member of staff you spoke to. I believe my colleague was explaining that the reason we can't leave parcels is due to the relatively high cost of the items. We have put this in place to try to ensure you receive the correct items, without the chance of theft or fraud.

My colleague was also explaining that your order has been returned to sender by DPD and that we can then offer several options to resolve this for you.

Unfortunately I was not able to review the call, but the account from my colleague differs slightly. Whether there was a delay on the call or a misunderstanding, I'm not sure. But the staff member was answering questions you posed to her and was not intentionally interrupting.

I can see that once your order has been received we are due to process a full refund for you.

If there is anything further we can assist with please do reach out.

Many thanks,

Chris
(Customer Care Manager)

Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience - very knowledgeable and thorough staff, answered all my questions and I left feeling very confident I'd bought the best bike for me that was also well-fitted and knowing that I could come back with any further questions and issues.

12 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

Top service

Very good service , online (and in store). Super helpful and responsive if any questions or issues. Thank you

13 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service. Had a number of issues with my second hand bike. Had a gold service booked in and was promised my bike would be like new. Don’t disappoint. Decent ride before. Amazing ride now.
Can’t recommend enough.

Thank you

8 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

Top Draw service

Top Draw service - repaired my bike and gave it a great service and made it look and feel like new. Thanks chaps.

15 de maio de 2026
Avaliação não solicitada

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