Signpost is a great service that has made our after hours call answering much smoother and efficient. Staff is extremely responsive in answering questions, making changes and making sure we are fully... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
The roofing company I work for has been using Signpost for over 5 years mainly as an "after hours" answering service and order taking service. However, Signpost is available to answer our phones (28... Ver mais
We have been using Signpost for three years. We can't say enough good things about this system! It offers a neutral platform upon which clients and prospects can share their experiences with us - wh... Ver mais
A empresa respondeu
Horrific contract terms. Don't trust them or the service. The service doesn't actually drive reviews to yelp, only to their internal review site - not public and doesn't help. They'll lock you in and... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Signpost is your direct line to customer connections. We are are an all-in-one communication platform that will builds connections by answering your calls 24/7. We offer the answering service, instant responses via SMS, and our Message Hub to help keep all your communications streamlined.
Informações de contato
275 7th Ave Suite 1701, 10001, New York, Estados Unidos
- 844-202-2015
- ccsupport@signpost.com
- signpost.com
4,0
Muito Bom
108 avaliações
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
We engaged signpost to automate our …
We engaged signpost to automate our reviews and feedback. Very pleased with the results.
30 de novembro de 2017
Avaliação não solicitada
New to the service but have been …
New to the service but have been treated professionally and am happy so far... very hopeful that I can give them 5 stars very soon!
29 de novembro de 2017
Avaliação não solicitada
Signpost is awesome!
Signpost is awesome and I’m excited to use their system!!
27 de novembro de 2017
Avaliação não solicitada
Resposta da Signpost
Thank you for your review, Ashley! We are looking forward to driving results for your business!
Difficult to cancel, does not make renewal dates clear, will not give refunds
This company forces you to call them to cancel your subscription with them. I spent an hour on the phone with them, explaining why their product didn't fit my needs and that I'm done with them and want to cancel.
They do not tell you in the account when the renewal date is. If you speak with them, they will tell you in an email. But they do not give you this information without speaking to them.
If they charge you for the service, there is no way you can receive a refund. It's "not their policy". It is apparently in their terms and conditions that they offer no refunds. My client was not aware of this policy, however. And now he has paid another $270 for a service he was not using, and will definitely not be using any longer. The only reason he still had the service at all is because he felt coerced into keeping it. I thought it was just his personality being soft. Then I dealt with the aggressive tactics Signpost employs to retain their dissatisfied users. No wonder he felt guilty canceling.
If Signpost has to resort to such methods to keep customers from canceling, something must be terribly wrong with their service. Apparently I'm not the only one who thinks it's vastly overpriced for the service they provide. Even that would not bother me nearly as bad if it weren't for the shady business practices and no refund policy.
Worth is determined by ROI. If someone can get enough ROI out of this service to justify the high price tag, more power to them. However, based purely upon the difficulty in dealing with the company and the no refund policy, I recommend customers seeking a CRM stay away from Signpost.
10 de maio de 2017
Avaliação não solicitada
Easy automated marketing for small businesses
Signpost is a great tool for small businesses to automate their marketing. They have a great referral and loyalty program, and helps drive tons of positives feedback and online reviews for businesses. It's great to see these complicated and manual marketing tasks made easy.
1 de julho de 2015
Avaliação não solicitada
Incredible company!
Empowering local businesses to get and keep more customers. Automatically.
29 de junho de 2015
Avaliação não solicitada
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