Silk Pillowcase Avaliações 101

Resposta da Silk Pillowcase

7 de out. de 2019

Dear Carol
WOW what a fabulous review, thank you so much, we are thrilled you love our product and that you have shared your experience. Wishing you many years of continued love for your pillowcases.
THANK YOU!
Michelle x

Resposta da Silk Pillowcase

1 de out. de 2019

Dear Mrs DG
THANK YOU so much for your kindness and support. We really value our customers taking the time to give us their feedback and comments. Amazing. Wishing you a wonderful evening.
Best wishes
Michelle

Resposta da Silk Pillowcase

9 de set. de 2019

Dear Clive

Thank you for your feedback, we greatly appreciate your time and support.

I just wanted to quickly advise on the Made in China part. Although we have designed the product here in the UK, China have been perfecting silk production for over 5000 years and produce more than 80% of the worlds silk. Their manufacturing processes are second to none and the very best Mulberry, Long Strand, A Grade Silk that we use comes from small silk farms in Suzhou, Hanghzhou and Shanghai regions of China. Before launching the business we did look at a number of options to have the silk shipped to the UK and use a local producer to put together but we found cost and quality of craftmanship for this most fabulous of fabrics did not match what we found in China.

I hope you continue to enjoy the many benefits and luxury that the silk provides Clive and if you have any further queries please don't hesitate to contact me directly.

With my very best wishes and grateful thanks.
Michelle

Resposta da Silk Pillowcase

9 de set. de 2019

Dear Carole Ann

Thank you so much for your feedback, it really is greatly appreciated.

I agree as a luxury product maybe the standard packaging does not give that ‘WOW’ factor on arrival. We are always looking to see how we can improve but also how we ensure that we use sustainable resources and keep costs down for customers. Our silk comes from China (the very best silk comes from there, they have been perfecting their trade for more than 5000 years….a tad long than me!!) and due to the way its shipped they have to protect it individually in a plastic bag. Rather than dispose of this I use it as an additional bit of security to ensure that during transit from us to customers it doesn’t get exposed to water (rain) or damaged in any way.

We package like this for those customers who are not concerned about how it arrives for their benefit (i.e. its usually just for their personal use and not for a gift, so once this has been disposed of the product itself gives that all important WOW element), so we provide the bare minimum (again bearing in mind what needs to be disposed off) to ensure the silk arrives in perfect condition and ready to use immediately. The cost of sending this package we’ve also had to consider in order to keep the price down for our customers to an absolute minimum and there has been a number of changes over the past 6 months to make sure costs are not being passed on for this element. What I wanted to highlight is on our website we do have a packaging option that for presents may suit you better. The box is rigid, glossy and very beautiful….a show stopper of a present to receive. However although the product itself is no different from the one you have received, the cost of the packaging and posting means there is a difference of £10 to send by this method, if you wanted to buy this for your family/friends.

I have emailed you directly as well Carole Ann with more details but please don't hesitate to give me a call or drop me an email if you would like to chat through.

With my very best wishes and grateful thanks for your time.
Michelle

Resposta da Silk Pillowcase

3 de set. de 2019

Dearest Grace
Thank you so much for your kindness and support...we really do appreciate your comments.
Enjoy the rest of your day.
With best wishes
Michelle

Resposta da Silk Pillowcase

2 de set. de 2019

Dear Bruce
So lovely to chat to you and thank you for highlighting that flammable is the same as inflammable...we have changed this on our site to non-flammable.
With my very best wishes
Michelle

Resposta da Silk Pillowcase

2 de set. de 2019

Hi John
We appreciate you taking the time to report your personal thoughts on your purchase John.
You mention you tried it side by side with a cotton one and am sure you can see how silk differs greatly from cotton with its look and feel if nothing else. It may be that you prefer cotton of course but you can't deny the quality of the product and perhaps you might not have taken time to fully test the benefits of silk yet.
As a small family company our service and support I hope is second to none, don't give up on the idea of using silk, there are very many genuine benefits and please remember there is a 30-day money back guarantee with all of our products, which you haven't approached me on yet to discuss at all.
We know that our silk is the very best you can get and we sell it at a very reasonable price compared to other online suppliers when compared with the same product.
Thanks again John.
With our best regards
Michelle