Silver.com Avaliações 26

I ordered a 10 Oz "Silver at Spot" deal and received a second rate toned bar.

Here's the setup. The product page prominently presented, and specifically described n great detail, a beautiful 10 oz SilverTowne Buffalo bar. The actual item shipped was a tarnished secondary-market private mint bar. It was a pretty crappy 10 Oz bar.

Their customer service leaned into the listing disclaimer that stated “the actual product offered may change over time”, however that doesn't indicate that the offer advertised isn't the current rotating offer that changes from time to time.

I am an experienced customer and there was no clear indication a swap out would happen. To avoid this very experience, other bullion sites clearly state that the image shown is a representation, or the words "Secondary" or "Our Choice" are prominent in the listing to avoid this outcome.

When contacted, their returns Dept. talked me around in a circle and stated the disclaimer was there, so, if I didn't like it I can return it at my expense.
I'll keep the bar as bullion, but I don't trust them.

Again, this is not a complaint about receiving silver at spot price. It is a complaint about the expectations created by the listing versus the condition and type of product actually delivered.

Fun fact, this is a sister company of JM Bullion and that is obscured by using a UPS store as their registered address. Feel free to look it up. 5930 Royal Lane, Ste. E-151
Dallas, TX 75230is a mailbox service.

Hope this helps.

Cancelled order, purchased before no issue. Would not accept debit card asked for bank wire when I contacted customer service could not provide any information will purchase elsewhere

Poor customer service. I do not recommend.

I have been buying silver from silver.com for about a decade. I've never had any issues with payment or shipping. Everything comes registered mail either through USPS or another carrier. I have found their prices to be among the lowest.

My beautiful maple arrived today perfect condition had question regarding delivery and super fast answer and as promised arrived on time prices and coins available 1st class defo found a go to site for future investments

The customer service is great the item is excellent like the picture

Keine Antwort auch nach Nachfragen nicht. Einfach nur schlecht

Ordered 20 silver coins on 5/20/24. Silver.com ACH’d the money from my bank account made me wait a week while they sat on my money. They finally shipped my coins via USPS. After tracking the package I noticed it wasn’t going anywhere..The Postal Service either stole it or lost it. It is now July 10 and I’m still trying to get my money back… silver.com has given me nothing but excuses and keeps telling me I have to file a claim. Meanwhile, they sit on my money while I sit on nothing…. no silver, no money. Now I’m waiting on a claim from their insurance company that for some reason, I have to fill out to get my money back, It’s not legal to take someone’s money and not provide them with the product they paid for. Silver.com should be responsible for filling out a claim and waiting for a reimbursement not me. They are out nothing because they have my money. Very dishonest! do not do business with this company!

Ordered a item beginning of Dec 23 for a Xmas present. Did not receive the item until sometime in January. Site I ordered from told me to contact silversal . I did explaining need for return due to not receiving for Xmas . No one has returned a message.

I never received the product and then they used their disclaimer saying I missed the time to report not receiving it even though they have the tracking info too. I missed it by two days as it was the holiday season and packages usually take a little longer to receive during this period. I had ordered quite a few products from them before this happened. Obviously, they don't care about their customers. There is an open case with USPS but I highly doubt I will receive my product.

Waste of money and time. Silver is a waste of money and time. Silver allows many scammers to steal your HOPES. They purposefully send you fictious people.

Have placed 2 substantial silver orders with silver.com. They were great to communicate with me by email on receiving my order, when it shipped & when it should arrive. I also paid by bank wire to avoid any chance of check being lost. Highly recommend using that method of payment. Product & packaging; very nice quality. Will not hesitate to order from them again!

Bought a light from this comapany and it's dreadful quality. Won't even stay on overnight despite a full days charge.

Contacted them to request a return as per their 30 day return policy (which has since been change to 14 day on website after return was requested)

Was refused a return and offered a $3 refund on a $33 item.

They have also removed my account from their website.

Definate thieving scammers.

Avoid! Do Not Trust!

a little slow due to all the craze of stacking these days. i have no complaints with silver.com
checked quality upon arrival and all checks out!
great prices
keep it up guys!

Proceed with caution.

I placed an order for tens of thousands of USD for gold bullions last Thursday. The money order was confirmed on Friday and I received notice that a shipping label was created. After 5 business days I saw that the tracking was not updated. I called Silver.com and I was told the product was shipped (label created by silver.com and is at a UPS station), and that I need to contact UPS -- I did, UPS said they haven't picked up the shipment. Silver.com now tells me (apparently they lied) that they didn't have the product in stock -- BTW, I called to confirm my order and inventory before sending the money order.

I now have no product, an order that silver.com is sitting on and won't/hasn't shipped. Silver.com customer support said they accepted my money order yesterday (another lie, since I received a confirmation that payment was received last week) 7 days later, silver.com has not shipped any product. I'm still unable to get product shipped. Their website and policy states that products will ship 1-3 days upon receipt of payment.

This is the first time I've dealt with silver.com. I researched them before my purchase and they appear to be legitimate. I wonder if this is just isolated case or if they have a larger problem. My next step is to share this experience on social channels, so it doesn't happen to other customers and I've started to file a complaint with the BBB.

I placed a 2-coin trial order and was not disappointed. It arrived within 10 days including check clearing in mint condition in a flip pack.

Warning!: UPS In San Diego, CA will not obtain a required signature. UPS dispatch told me on 6/12/21 their drivers are told not to interact with customers.

Even when you make visually contact with a driver, he/she will typically self-enter that the delivery was verified. Bull. This is not acceptable. A person under 18 could be watching TV and the driver will state that he heard someone home. How is this proof of delivery. Only a signature is proof positive a delivery was made. Porch piracy is widespread. A package left unattended is a hot target for thieves. UPS has no tangible proof of delivery which should raise a red flag to all parties to a transaction.

3 recent deliveries for $1000s and not one signature. I placed a large sign on my door stating: Occupant home, please knock or ring door bell. What's more, the label at bottom states: Signature Required. The UPS drivers were unmoved.

Shippers are paying for signature verification and getting nothing for their money (between $5 and $7 2021). If businesses and consumers would insist UPS do their job, this situation will improve.

Possibly safer to go with the Postal Service. At least the same delivery person appears regularly so one knows who they're dealing with. If the carrier is remiss obtaining a signature, just speak to them about it. I've had great success reasoning with mine.

Two orders for silver bars (100 oz) shipped by ups. First UPS order simply dumped on my doorstep, no signature asked for. $3000 silver bar on my doorstep no signature. Second order shipped by UPS. I wasn't home, so UPS held onto it. Because of silver.com policy I can't simply have it held at the customer center for pickup. NOOOOOOO!!!! I called and asked them... They refused! Hey guys, I WORK FOR A LIVING and long hours at that. Should I have one of my 3 cats sign for it?! When I'm not home for the next two delivery attempts it gets shipped back to Silver.com. One would hope they'd come up with a better method of getting merchandise to customers.

Don't use these guys. You'll be tearing your hair out. And I for one don't have much hair left.

Within 2 weeks I ordered twice and both times I sent a check to keep from paying additional 4%. Both checks were over 3k each. The second check was processed before the 1st check. The silver is being sent USPS. Really, silver.com use to send UPS. I live in a rural area and postal workers are 1099 employees who use their own vehicles and they change weekly. I continue to get other peoples mail, and much of my mail never shows up. Buy from other companies who use a secure UPS service. If these shipments go missing \, do you really believe that Silver.com will replace them without a long drawn out that I have to prove not delivered?

I would not do business with them. After sending a check first class (with tracking) a day after I placed the order they did not honor my order since it did not arrive in time with the holiday mail. Had the price of silver gone down during this time I am sure they would have accepted my check. I will not do business with them in the future.

I have bought from Silver.com numerous times over the years. Their products are good quality, represent excellent value and come well packaged. Their customer service is first class too. Just recently I returned a broken bracelet and had expected to pay for the repair myself, however they replaced it free of charge - I was blown away. I really, really rate them.