Simmer and Slice Ltd Avaliações 

313
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ordered 2 Scanpan frying pans. Checked the price through the manufacturing company but found these cheaper with ‘Simmer & Slice’ They arrived today, you can feel the quality these pans offer - would... Ver mais

Avaliado com 1 de um total de 5 estrelas

Would be lovely to review my purchases but to-date not received! Saw on the tracking they were supposed to deliver and said that there was nobody there. I was in all day and no one attempted deliver... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Truly excellent service. Emile Henry Mini Baguette Baker bought for a well discounted price. Same day dispatch, next business day delivery. Some really nice touches - handwritten 'thank you' card and... Ver mais

Avaliado com 5 de um total de 5 estrelas

So seldom to find courteous, efficient and prompt service these days. One has to be so aware of sharp practices with on line shopping as honesty is now a rare commodity. Was delighted to find this he... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Balcões

Escrito pela empresa

At Simmer & Slice, we believe great food brings people together, and every great meal starts with the right tools. Based at Trentham Shopping Village in Stoke-on-Trent, we're an independent cookshop built around a genuine love of cooking, baking, entertaining and everything that happens around the kitchen table. We carefully select cookware, knives, bakeware, gadgets and gifts that offer real quality, performance and value. Whether you're a seasoned home cook, an enthusiastic beginner or searching for the perfect gift, we're here to help you find products you'll enjoy using for years to come. What makes us different isn't just what we sell, it's how we sell it. We believe in proper customer service, honest advice and taking the time to help people make the right choice. No hard sell, no gimmicks, just knowledgeable people who are passionate about food, cooking and the products we stock. As an independent business, we're proud to be part of the local community and proud to champion brands that share our commitment to quality and craftsmanship. Our aim is simple: to help make cooking more enjoyable, more rewarding and a little more special, every single day.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

313 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(313)

12 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Ordered 2 Scanpan frying pans

Ordered 2 Scanpan frying pans. Checked the price through the manufacturing company but found these cheaper with ‘Simmer & Slice’
They arrived today, you can feel the quality these pans offer - would highly recommend both the pans themselves but also the company from who I bought them - well packaged and swift delivery. Top marks on both accounts

29 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Would be lovely to review my purchases…Nothing has arrived

Would be lovely to review my purchases but to-date not received! Saw on the tracking they were supposed to deliver and said that there was nobody there. I was in all day and no one attempted delivery. I have also not had any updates about delivery etc. I’ve got better things to do with my day than sit around waiting for deliveries that don’t turn up. Door open and all cars on drive and absolutely no one tried to deliver.

4 de setembro de 2026
logotipo da Simmer and Slice Ltd

Resposta da Simmer and Slice Ltd

We’re sorry to hear that your parcel has not yet arrived, but we would like to clarify what has happened.

Your order was placed on Friday 4th September and dispatched on Monday 7th September, our next working dispatch day, via Parcelforce.

Parcelforce subsequently recorded an attempted delivery. From your comments, it appears that this did not actually take place as stated, which is understandably frustrating.

Although we had received no email, telephone call or other contact from you to let us know there was a problem, we have already chased Parcelforce ourselves. They have now confirmed that they will reattempt delivery on Thursday.

We are always happy to help when a delivery goes wrong and will continue to follow this through, but we do need customers to contact us directly if they experience an issue so that we can deal with it as quickly as possible.

Hopefully your order will now be with you very shortly.

Avaliado com 5 de um total de 5 estrelas

Nice mug

Love the cups and jug. Quick delivery. Great products.

25 de agosto de 2026
logotipo da Simmer and Slice Ltd

Resposta da Simmer and Slice Ltd

Thank you :) Hope you enjoy

Avaliado com 5 de um total de 5 estrelas

Good customer service

Staff were helpful and knowledgeable about the product I purchased.

8 de agosto de 2026
logotipo da Simmer and Slice Ltd

Resposta da Simmer and Slice Ltd

Thank you so much for your kind words.

Avaliado com 5 de um total de 5 estrelas

Excellent Service

Was easy to order from the website. There was a good choice of items. Delivery was made on time and I was notified along the way.

14 de julho de 2026
logotipo da Simmer and Slice Ltd

Resposta da Simmer and Slice Ltd

Hi Carolyn

Thank you for your order and kind words! At least they arrived and the courier didn’t leave them with a passing cat down the road, or anything crazy like that.

I hope you enjoy your new items.

Thank you so much.

Team Simmer & Slice

Avaliado com 5 de um total de 5 estrelas

Vefy nice product

14 de julho de 2026
logotipo da Simmer and Slice Ltd

Resposta da Simmer and Slice Ltd

Hi

Thank you for your order and I’m glad you liked your product! We managed to get the last few in the country. Looks good and works! Enjoy and thank you for your review!

Best regards

Team Simmer & Slice

Avaliado com 1 de um total de 5 estrelas

Parcel left inside front gate!!

Parcel left inside front gate!!
Front porch was available for deliveries not the garden

7 de julho de 2026
logotipo da Simmer and Slice Ltd

Resposta da Simmer and Slice Ltd

Hi Jeanne

Thank you for your feedback. We’re sorry Parcelforce didn’t leave your parcel where requested.

As a small independent retailer, we work incredibly hard to provide great products and service, so it’s disappointing when a courier lets both us and our customers down.

We hope you’re pleased with your bakeware and that you’ll enjoy using it for years to come.

Kind regards

The Simmer & Slice Team

Avaliado com 5 de um total de 5 estrelas

Amazing service

Amazing service. Super responsive. Delivered on the date I asked. Polite and helpful.

18 de junho de 2026
logotipo da Simmer and Slice Ltd

Resposta da Simmer and Slice Ltd

Thank you for your kind words and your business, as an independent business, it's comments like this that make a big difference. Enjoy :)

Avaliado com 2 de um total de 5 estrelas

Great service overall, but disappointed with lack of response to complaint


I was really impressed with Simmer Eats’ service when it came to subscription, ordering, and delivery - everything was smooth and efficient. However, I was very disappointed by the complete lack of response to my emails after I tried to raise an issue about one of the meals.

Following recommendations from my son and several neighbours, I ordered 18 meals. Most were delicious and of excellent quality, but the Jerk Chicken meals were a major letdown. I ordered four portions based on the positive reviews, yet all four were inedible — the chicken was tough and grisly, the plantain was mushy, and the dish lacked seasoning and flavour. There were also no kidney beans, which was surprising.

Three others, including my son, tried the meals and agreed they were not up to standard. It’s disappointing, especially as the rest of the range was so good.

What’s most frustrating is that customer service hasn’t replied to my emails about this issue. I still think Simmer Eats has great potential and offers tasty, convenient meals, but ignoring customer feedback is really disheartening.

I hope they improve how they handle complaints - good service shouldn’t stop after delivery.

In light of above, would still expect a response to my emails please.

28 de outubro de 2025
Avaliação não solicitada
logotipo da Simmer and Slice Ltd

Resposta da Simmer and Slice Ltd

Hi Susan, this is not us so we have asked for it to be removed. Try Simmer Eats. Thanks

Avaliado com 5 de um total de 5 estrelas

Great service - made me feel valued

Truly excellent service. Emile Henry Mini Baguette Baker bought for a well discounted price. Same day dispatch, next business day delivery. Some really nice touches - handwritten 'thank you' card and Emile Henry bread recipe book included in package. Just lovely.

19 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A Personal Touch

Found a good deal on a small Scanpan - which is a great little frying pan. My pan arrived well-packaged with a personal note from Hannah - which I thought was a lovely touch. Will defo order again from this company. Thanks guys.

29 de março de 2024
Avaliação não solicitada

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