Bought a lock 2 years ago (DFF-SP) and the handle got a bit loose - the UK based support were really helpful and emailed then talked me through fixing it (simple allen key job) even though out of warr... Ver mais
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Veja o que dizem as avaliações
Having 2 autistic children these handles with fingerprint lock are more of a must than a want. However the product is absolutely fantastic. They work well, and the after service is top tier. That’s wh... Ver mais
The product does as described, very easy to set up and very convenient for our short-term let property as it can be accessed remotely. We have a main door lock in a cottage by the seaside. For wh... Ver mais
I purchased the SF Slim Series lock and was so impressed that I bought a second one for my other property. I’ve now had them for just over two years and have recommended them to friends and family.... Ver mais
Detalhes da empresa
Escrito pela empresa
Simpled is a London-based tech company rolling out innovative IoT devices to elevate your smart home experience.
Informações de contato
85 Great Portland Street, W1W 7LT, London, Reino Unido
- +44 20 7096 0096
- Support@simpled.tech
- simpled.uk
4,7
Excelente
384 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Hugely impressive technical support
I was hugely impressed by the technical support. Having spent months trying to find a local locksmith who knew anything about smart locks it was a revelation to contact Simpled. I spoke to a human being, not some hopelessly badly-programmed chatbot, and got detailed answers to every technical question, reasoned recommendations for which lock would be best for our village hall, and helpful advice on installation. Simply first-class service.
17 de abril de 2025
Avaliação não solicitada
Resposta da simpled.uk
Hi there,
Thank you so much for your kind words! We're absolutely delighted to hear that you had such a positive experience with our technical support team.
At Simpled, we believe smart locks shouldn't be complicated, and it's great to know we could provide the clear, human support you were looking for—especially after your long search. We're really pleased we could help you find the right solution for your village hall and make installation easier too.
If you ever need anything else or just have more questions down the line, don’t hesitate to reach out. We're always here to help.
Thanks again for your trust and support!
Warm regards,
The Simpled Team 🛠️🔐
Great smart lock
I bought the double sided lock it arrived quickly and well packaged. I was able to fit it myself on my multipoint locking front door and ran into an issue once complete that the inside fingerprint sensor worked by touching it with any unregistered finger. I contacted Simpled tech support by email (due to being at work) they replied quickly and pointed out the inside lock needed to be set up as a separate lock in the App, I then did this and it resolved the issue straight away. The lock is great and I am very happy with it and the customer service. I wouldn’t hesitate to purchase this lock again. There is also the added benefit of a physical key to open the lock should you batteries run out, a feature strangely missing off other well known brands. The App is easy to use and there are a multiple number of ways to open it or give out time limited e-keys.
23 de abril de 2025
Avaliação não solicitada
Resposta da simpled.uk
Thanks a ton for your lovely review! 😊 We're so happy the lock arrived quickly and that you got it all set up — even better that our team could help you out right away! It's awesome to hear you're loving the features (and that trusty backup key!). We really appreciate your kind words and support — it means a lot to us!
Customer Service has an Angel 👼
My Slimline lock had a glitch with the fingerprint scanner and after 18 months of continuous use I sent a video of the glitch to Simpled customer service and Angel who works there literally made the whole process faultless and I now am less that 24 hours later having a replacement shipped out. Thank you You are literally and Angel.
Regards Ruairi
20 de abril de 2025
Avaliação não solicitada
Resposta da simpled.uk
Hello :)
Thank you so much for your lovely message! We’re so glad you reached out and that Angel could make the process smooth for you – we’ll be sure to pass along your kind words (she really is an angel, isn’t she? 😇).
It’s great to hear your Slimline lock served you well for 18 months, and we’re happy to get that replacement sorted so quickly. Thanks again for your patience and for being part of the Simpled family!
Cannot beat the Customer Service!!
I contacted the Simpled team on a bank Holiday weekend about my lock that stopped working unexpectedly after 1 year.
I didn't expect a reply until after the long weekend, but not only did they get back to me promptly, they arranged a replacement lock to be sent to me as soon as possible!
I was amazed. This is the second simpled lock I have purchased for each of my front doors. It's so convenient, my kids don't have to use keys, nobody gets locked in, I wouldn't purchase another brand!
19 de abril de 2025
Avaliação não solicitada
Resposta da simpled.uk
Wow – thank you so much for your kind words! We’re really happy we could help, especially over a bank holiday weekend. We always aim to be there when our customers need us most, so it’s great to hear that made a difference for you.
We’re also thrilled to hear you’ve chosen Simpled for both your front doors – and that it’s made things easier for the whole family (no more lost keys – a win!). Your loyalty and support genuinely mean the world to us.
Thanks again for being part of the Simpled family!
Great customer services & Product
Great customer services - helpful , friendly and knowledgable. This is how customer services shoudl be.
The product itself did almost everything we wanted - you can remote unlock and also unlock with biometric and passcode etc whcih all work really well.
Overall very happy - highly recommended
14 de abril de 2025
Avaliação não solicitada
Resposta da simpled.uk
Hi there,
Thanks so much for your lovely review! We're thrilled to hear that you’re happy with both the product and our customer service — that really means a lot to us. 😊
It’s great to know the remote unlock, biometric, and passcode features are working well for you. We built them with ease and security in mind, so hearing your feedback is super rewarding.
Thanks again for recommending us!
Great customer service
Great customer service. I bought a few locks of them. Had an issue with 1 or 2 and they were both replaced very quick without complications.... door handles work very well and reliable. This is the future we have been waiting for.
1 de janeiro de 2025
Avaliação não solicitada
Resposta da simpled.uk
Hi there! 😊
Thank you so much for your kind words and support. We’re really glad to hear you’re happy with your door handles and that our team could sort out the issue quickly for you. It means a lot to us to know we’re delivering the reliability and service you expect — and yes, the future is here!
If you ever need anything, we’re just a message away.
What a relief these locks are compared…
What a relief these locks are compared to the bulky Yale ones. I had my doubts at first, but that changed very quickly once installed. Much better control, integration and response time then Yale. Have them for a year now and they work great. Haven't even replaced the batteries yet. Great product.
8 de abril de 2025
Avaliação não solicitada
Resposta da simpled.uk
Hi there! 👋
Thanks so much for sharing your experience — we’re really happy to hear that Simpled locks have been a solid upgrade for you! It’s great to know they’ve been running smoothly for over a year (and still on the same batteries — love that 💪🔋). We designed them to be simple, smart, and reliable, so it’s amazing to hear that coming through in real-life use.
Appreciate the trust — we’re here if you ever need anything!
Firstly the lock is a breeze to fit
Firstly the lock is a breeze to fit, except when your previous one was a Yale Connexis which seemed to line up perfectly with the existing holes. The issue I had was due to needing a top hole for the attachment which was tricky due to the location of the cylinder, this has nothing to do with Simpled.
The incredible but that was down to Simpled was the support in getting it working! I had an issue with width of the my door which was centimetres shorter than the smaller spindle, the Tech Team called and were brilliant at talking through options.
The lock itself is so far brilliant and worth every penny, the fingerprint does at times fail but never to the extend of not gaining access. In terms of comparison to my previous lock they are worlds apart, Simpled being far superior in terms of quality and customer service.
6 de abril de 2025
Avaliação não solicitada
Resposta da simpled.uk
Hi there! 👋
Thank you so much for the detailed and honest feedback — we really appreciate it! Fitting a new lock after a Yale Connexis can definitely bring a few unexpected challenges, so we’re glad our team could step in and help get everything sorted. Huge shoutout to you for sticking with it!
It’s great to hear that the lock has been performing well and that you're seeing the quality and service we always aim to deliver. If the fingerprint ever becomes more of a hassle, feel free to reach out — we’re always happy to help tweak things for the best experience.
Thanks again for choosing Simpled! 🙌
Great service and product
Great service and product - I have 2 of the simpled SF series locks. I initially bought one for my mothers house to support her as she has dementia. This product has been essential in allowing her to remain in the family home. We recently had an issue with the outside not locking correctly and the fingerprint reader failing. After a brief exchange they sent out a replacement part immediately.
19 de março de 2025
Avaliação não solicitada
Resposta da simpled.uk
Hi there,
Thank you so much for your kind words and for sharing how our SF series locks have supported your family. It truly means a lot to us to hear that the lock has helped your mother stay comfortably and safely in her home — that’s exactly the kind of impact we hope to make. ❤️
We’re also really glad our team could quickly sort out the issue you experienced. If there’s ever anything else you need, we’re always here to help.
Wishing you and your family all the very best,
Great service and friendly helpful support
Great service and friendly help on whatever is needed. It was my first smart lock to fit and pair up for serviced accomodation. Don't get frustrated if you cannot speak to someone when you phone support. I did at first but after leaving my first message, i was called back each time very quickly. The lock is working as described and for a good price. Would recommend this company and its smart locks.
2 de abril de 2025
Avaliação não solicitada
Resposta da simpled.uk
Hi there! 👋
Thanks so much for the lovely review — and for trusting us with your first smart lock install! We know it can feel a bit daunting at first, so it’s great to hear our team was able to support you along the way. 😊
We really appreciate your patience with callbacks too — we do our best to respond as quickly as possible, and we're glad that came through. Thanks again for the recommendation — we’re here anytime you need us!
Great pre-sales advice, solid product
Having bought two smart locks from other suppliers only to find they weren't compatible, it was a relief to finally find a lock that worked. More importantly that the pre-sales advice was really helpful, fast and specific for my situation. So far very happy with the lock. It was easy to install and noone seems to have had any issues using it yet
24 de março de 2025
Avaliação não solicitada
Resposta da simpled.uk
Hi there! 👋
Thank you so much for your kind words — we're really glad to hear that you finally found a smart lock that fits your needs! We know how frustrating compatibility issues can be, so it’s great to know our pre-sales team could help guide you in the right direction.
Awesome to hear the install went smoothly and that everything’s been working well so far — that’s exactly what we aim for! If you ever need anything down the line, we’re just a message away.
Had an issue with a lock i installed…
Had an issue with a lock i installed last year. Contacted support (Angel) who resolved the issue for me very satisfactorily. This is why I'm ordering a second lock from them. Trust. I trust they have a support process staffed by people and solving any issues I might have.
30 de março de 2025
Avaliação não solicitada
Resposta da simpled.uk
Hi there!
Thank you so much for your kind words — and a big shoutout to Angel for providing the support you needed! We’re really proud of our team and the care they put into making sure every customer feels looked after.
Hearing that you’re coming back for a second lock means the world to us. Trust is everything, and we’re so grateful for yours.
We’re always here if you need us again!
There's Great, Good and Bad
As the title says, there's Great, Good and Bad.
First the Good, the lock.
It looks good and feels sturdy when first opening the box. In fact, it's packed so nicely it could give any new smart phone a run for its money. And the reason for buying the lock, was to ensure it can be locked from both sides, not just the outside, like most other smart locks. Plus the flexibility of the various ways to unlock it from the outside, finger print, key fob, code number or key (I think I've forgotten some options)
The Great part.
A few weeks after installation I encountered an issue with the lock (it was still fully operationally), but putting it politely, it really annoyed me. I contacted Simpled and after a short email exchange over two days, everything was resolved. Which far exceed my expectations. And I'm now almost glad that I had an issue with the lock, as I know now how good their Customer Service is at supporting their products.
Now unfortunately, the Bad part.
The instructions, they are bad with a capital B! I've installed a few different makes of smart locks, so I was confident I knew roughly what to do, how wrong was I. Before installing the lock on the door, I'd sort of put it together on a worktop, but the instructions just didn't make sense in places, and other steps seem to be in the wrong order and with some details missing.
Simpled says installation should take about thirty minutes, but it took me almost a whole day, which includes an hour drilling extra holes in a steel door which obviously most people won't have to do.
But even once the lock was installed, the problems with the instructions didn't stop there. I couldn't get the internal lock to work with the finger prints I wanted. It turns out from Google searches I wasn't the only person to have this issue. Apparently the inside and outside locks are totally separate from each other and need to be setup in the app as two different locks. It would have been nice if it had mentioned that in the instructions.
Overall I'm very pleased with the Simpled Double-Side lock. Would I buy a Simpled lock again, yes. Would I recommend Simpled to others, yes and I have done already.
It would be 5 out of 5, if it wasn't for the instructions!
12 de dezembro de 2024
Avaliação não solicitada
Resposta da simpled.uk
Hi there!
Thank you so much for your detailed and balanced review — we really appreciate the time you took to share your full experience with the Double-Sided Lock.
We’re thrilled to hear you’re happy with the product itself and the flexibility it offers — and especially that our Customer Service team could turn a frustrating issue into a positive experience. That kind of feedback means the world to us, and we’re glad we could exceed your expectations there.
Now onto the not-so-great part — the instructions. You’re absolutely right to call this out. We know clear, step-by-step guidance is essential, especially with a more advanced product like the Double-Sided Lock. We’re currently working on improving our user manuals and adding more setup videos and app guidance to make installation and setup smoother for everyone. Feedback like yours helps us get there faster, so thank you.
We’re genuinely grateful for your recommendation and trust — and we’re here anytime you need support in the future.
A Great Lock
Really helpful pre-sales advice prior to fitting the Simpled EF lock to a client's door, and the lock was incredibly easy to install. Brilliant array of functions and the lock is expandable as your security system grows, so allowing additional functionality. It is essentially a 'mini Paxton' system. The App is easy to use, and it just, well, works. Great product.
4 de março de 2025
Avaliação não solicitada
Resposta da simpled.uk
Hi there,
Thank you for the fantastic feedback! We’re so pleased to hear our pre-sales team could support you ahead of installation — and even more so that the EF lock was easy to fit and working exactly as expected.
We love that you’ve described it as a "mini Paxton" — that’s exactly the kind of flexible, future-ready system we aim to provide. Great to know the app and features are delivering on that promise!
Thanks again for the kind words and for choosing Simpled.
The simpled smart lock company is the…
The simpled smart lock company is the best in UK for the smart locks, I am tryied many locks before for my Airbnb apartments but not one was good like the simpled smart locks it's absolutely great, easy to install, very easy to operated, also the help is 24/7 and answers in few minutes so I am super happy with them so if you looking for really great smart locks or anything others just buy from Simpled easily 😉👍
7 🌟 seller and great prices at all
23 de março de 2025
Avaliação não solicitada
Resposta da simpled.uk
Hi there! 😊
Wow, thank you so much for your amazing review! We're thrilled to hear that our smart locks have been a game changer for your Airbnb properties. It means a lot to us to know that not only is the lock working great but that our support team could help you quickly whenever you needed it.
We’re proud to offer both top-notch products and excellent customer service — and your feedback really made our day!
Thanks again for choosing Simpled, and we’re here anytime you need us! 👍
Simpled customer service was a breeze…
Simpled customer service was a breeze to deal with. In particular, I was pleasantly surprised with the response from Natalie who supported me on my refund answering emails as early as 6:30 am - well outside the stated office hours. I wish all customer service officers could be like Natalie.
21 de março de 2025
Avaliação não solicitada
Resposta da simpled.uk
Hi there!
Thank you so much for your kind words! We’re so happy to hear that Natalie could provide you with excellent support — she’s definitely a star on our team! 😊 It’s great to know she was able to assist you even outside of regular office hours. We always strive to go above and beyond for our customers.
Your feedback means a lot to us, and we’ll be sure to pass along your compliments to Natalie!
Thanks again for choosing Simpled — we're here anytime you need us. 🙌
Versatile product let down by poor reliability
Have owned and operated a Simpled slimline smart lock for 20 months. Have found the functions it offers to meet our needs better than the key lock it replaced. In the time we have owned it it has failed twice. on both occasions either the front or rear part of the lock had to be replaced. Simpled sent replacements under warranty promptly and with minimal fuss. The guarantee expires in July 2025. In view of the reliability issues if it fails again after this date it is unlikely we will replace with another Simpled lock.
14 de março de 2025
Avaliação não solicitada
Resposta da simpled.uk
Hi there,
Thank you for sharing your experience with us — we really appreciate your honest and detailed feedback. We’re glad to hear that the Slimline smart lock has been a good fit for your needs overall, and that our customer service team was able to assist quickly with replacements under warranty.
We absolutely understand your concern about the reliability, and we take your feedback seriously. Our goal is always to provide durable, high-quality products, so we’ll be reviewing the issues you’ve faced to ensure future improvements. If the lock does encounter any more problems before or after the warranty expires, please don’t hesitate to reach out, and we’ll work with you to find the best solution.
Thanks again for choosing Simpled, and we hope we can continue to support you in the future.
Needed a new Front Face for SF Smart Lock
Purchased the SF Smart Lock and I needed to replace the front face.
Emailed Simpled who very helpful and arranged for a front face to be delivered.
Great company and service
13 de março de 2025
Avaliação não solicitada
Resposta da simpled.uk
Hi there! 😊
Thank you for your wonderful feedback! We’re so glad to hear that we could quickly assist with the replacement and that you’re happy with our service. We always aim to make sure our customers are well taken care of, and it’s great to know that Simpled delivered on that for you!
If you ever need anything else, don’t hesitate to reach out — we’re here to help!
SF lock, Offset Spindle.
Had to modify the fit to infill the original cylinder hole, and fit lock with a self tapper, (couldn't drill through the original lock without destroying it!) Because of the offset spindle, Might be a bit difficult to fit unless you are an experienced DIYer! That said the lock worked well and without drama. Apart from my wifes fingerprint not working! (A problem she has with her phone as well!)
11 de março de 2025
Avaliação não solicitada
Resposta da simpled.uk
Thank you for sharing your experience with us! We really appreciate the effort you put into making sure the lock was installed properly, and we understand that fitting can sometimes require a bit of extra care, especially with the offset spindle. We’re glad to hear the lock itself worked well without drama.
As for the fingerprint issue, it’s good to know it’s a more general problem with your wife’s phone as well — sometimes, finger placement or even the device’s sensitivity can be tricky. If you ever need any advice on adjusting the fingerprint settings or troubleshooting, feel free to reach out — we’re always happy to help!
Thanks again for choosing Simpled!
It’s one of the best products I’ve ever…
It’s one of the best products I’ve ever purchased, easy to install and a great customer service team to help if needed
18 de março de 2024
Avaliação não solicitada
Resposta da simpled.uk
Thank you for your amazing feedback! We're thrilled to hear that you're so happy with your Simpled lock and that the installation process was smooth. It’s also great to know that our customer service team was able to assist when needed.
We truly appreciate your support and are here anytime you need us!
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