Bought a lock 2 years ago (DFF-SP) and the handle got a bit loose - the UK based support were really helpful and emailed then talked me through fixing it (simple allen key job) even though out of warr... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Having 2 autistic children these handles with fingerprint lock are more of a must than a want. However the product is absolutely fantastic. They work well, and the after service is top tier. That’s wh... Ver mais
The product does as described, very easy to set up and very convenient for our short-term let property as it can be accessed remotely. We have a main door lock in a cottage by the seaside. For wh... Ver mais
I purchased the SF Slim Series lock and was so impressed that I bought a second one for my other property. I’ve now had them for just over two years and have recommended them to friends and family.... Ver mais
Detalhes da empresa
Escrito pela empresa
Simpled is a London-based tech company rolling out innovative IoT devices to elevate your smart home experience.
Informações de contato
85 Great Portland Street, W1W 7LT, London, Reino Unido
- +44 20 7096 0096
- Support@simpled.tech
- simpled.uk
4,7
Excelente
384 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good customer service
Bought a simpler smart lock a few months ago and had some issues with the front panel first and then the battery cover. However customer service was really good and promptly sent me replacement parts within days free of charge.
2 de dezembro de 2024
Avaliação não solicitada
Resposta da simpled.uk
Thanks for sharing your experience! 😊 We're thrilled to hear that our customer service team was able to assist you quickly and get those replacement parts out to you. It's always great when things get sorted smoothly, and we appreciate you choosing Simpled for your smart lock needs! 🔑✨
Really good customer service and great product
Really good customer service. I contacted them before purchasing a lock. They were able to guide me with a pre-compatible check and also to highlight which lock would work best to properly secure my home.
After making the purchase I had a communication fault with the lock. They assisted to troubleshoot the fault.
I was shipped a new outer lock replacement within two days no issues. Really prompt communication and assistance.
I enjoy using the lock, fairly easy to setup and install.
29 de novembro de 2024
Avaliação não solicitada
Resposta da simpled.uk
Thanks so much for your feedback! 😊 We're really happy to hear that our team was able to guide you before and after your purchase. It’s great that the new lock is working well for you and that the installation was straightforward. We strive to make sure everything goes as smoothly as possible, so it’s awesome to hear we succeeded! 🔐✨
Let us know if there's anything else we can do!
Issues with BF YP lock
Had issues with BF YP lock, contacted Simpled who, despite the fact I couldn't locate my receipt, sent a replacement out straight away with no quibble, Excellent customer service.
26 de novembro de 2024
Avaliação não solicitada
Resposta da simpled.uk
Thanks for sharing your experience! 😊 We're so glad to hear that our team was able to help you out quickly, even without the receipt. It's always our goal to make things as smooth as possible for our customers, and it’s fantastic to know we succeeded!
If you ever need anything else, don’t hesitate to reach out. Enjoy your new lock! 🔒✨
Great customer service
Great customer service. Great design. Will definitely buy again.
3 de dezembro de 2024
Avaliação não solicitada
Resposta da simpled.uk
Thanks so much for the kind words! 😊 We’re thrilled to hear that you’re happy with both the customer service and the design of your lock. Looking forward to helping you again whenever you need! 🔒💫
Water ingress problem
I had a water ingress problem with one of my SF smart door locks.
The errant part was replaced within 2 days of my call.
The products really work and I was impressed with their after sales service.
28 de novembro de 2024
Avaliação não solicitada
Resposta da simpled.uk
Thanks for sharing your experience! 😊 We’re so glad to hear that the replacement part arrived quickly and that you're happy with both the performance of the lock and our after-sales service. It's awesome when everything works smoothly, and we’re always here if you need anything in the future! 🔒✨
Excellent company with excellent Products
Excellent company with excellent products, we now have over 4 of their locks in our property and all work great, give a real peace of mind but also allows flexibility with everyday life.
1 de agosto de 2024
Avaliação não solicitada
Resposta da simpled.uk
That's fantastic to hear! 😊 We're so glad to know that Simpled locks are helping bring both security and convenience to your property. Four locks—wow, that's impressive! 🔒✨ It’s great to hear that they’re making everyday life a bit easier while keeping things secure. Thanks for sharing your experience! 🙌
Purchased a slim smart lock
Purchased a slim smart lock, and needed a bit of advice. Contacted the company through the live chat, very quick response, and very helpful. Will be buying again from this company.
24 de novembro de 2024
Avaliação não solicitada
Resposta da simpled.uk
So glad to hear you had a great experience! 😊 It’s awesome that the live chat team was able to help you out quickly. We love hearing that you’re planning to buy again — your trust means a lot! Thanks for sharing your feedback! 🙌🔒
Their customer service is first class
Their customer service is first class. I ordered one of the new SS models but when i came to fit it, it would not work on my door lock. They were very responsive with suggestions but ultimately we had to conclude that the SS model would not work with my lock. They suggested that the DDF model would meet my requirements and work with my lock. They arranged the return of the SS and delivery of the DDF and refunded me the difference without delay. They were right and the DDF does work extremely well with my lock, I am well pleased with the results. I always say that you should judge a company by what they do when things go wrong, not when they go right. Simpled were faultless in helping me and resolving the issue. Well done to the whole team!
23 de novembro de 2024
Avaliação não solicitada
Resposta da simpled.uk
Wow, what a great experience! 😊 It's fantastic to hear how Simpled handled everything so smoothly, from offering suggestions to quickly sorting out the return and exchange. It really speaks to their commitment to great customer service, especially when things don't go as planned. We're so happy to hear the DDF model works perfectly for you now! 🙌🔒 Thanks for sharing your positive experience — it’s great to know they were there for you every step of the way! 😊
Great for AirBnB
this is the second property i have installed Simpled products in to and have found them great quality and value. The support has always been great and their products have been ideal for an air BnB set up.
13 de novembro de 2024
Avaliação não solicitada
Resposta da simpled.uk
That's awesome to hear! 🏡😊 It's fantastic that you've had such a great experience with Simpled products across multiple properties, especially for an Airbnb setup. It's so important to have reliable and easy-to-use locks for guests, and it sounds like Simpled has really delivered. Plus, the support is always there when you need it — that’s such a bonus! 👏🔒 Thanks for sharing your experience, and it’s great to know you’re happy with both the quality and the value! 😄
I had a mixed experience with…
I had a mixed experience with Simpled.uk. While their EF Slim Series Smart Lock design and functionality are impressive, the support during off-hours was lacking when it was urgently needed. I faced a significant issue with a lock that appeared to have been previously used, leaving my family temporarily locked out. On another note, the sales team was very helpful, and the installation process was straightforward. Overall, Simpled.uk offers innovative products, but their customer service, particularly outside regular hours, could use improvement.
23 de outubro de 2024
Avaliação não solicitada
Resposta da simpled.uk
Thank you for your detailed feedback. We're glad to hear you were impressed by the design and functionality of the EF Slim Series Smart Lock and found our sales team helpful and the installation process straightforward. However, we sincerely apologize for the inconvenience caused by the off-hours support and the issue with the lock.
As a small British company, we’re currently unable to provide 24-hour support, but we completely understand the importance of timely assistance during emergencies. To address this, we're actively exploring AI solutions to provide answers to FAQs and help with urgent issues outside our regular hours.
Your feedback is invaluable as we work to improve our services. Thank you for sharing your experience, and we hope to better meet your expectations in the future.
Great Customer Service on a faulty…
Great Customer Service on a faulty front door handle… would highly recommend this company. Thanks
11 de novembro de 2024
Avaliação não solicitada
Resposta da simpled.uk
Thank you for your kind words! We're glad we could assist with the faulty door handle and that our customer service met your expectations. Your recommendation means a lot to us—thank you! 😊
What a great product
What a great product. No more struggling to get a key in the lock in the dark. Very happy with the purchase
8 de novembro de 2024
Avaliação não solicitada
Resposta da simpled.uk
Thank you for your feedback! We're thrilled to hear you're happy with your purchase and enjoying the convenience of no longer fumbling with keys in the dark. It’s great to know the product is making your life easier. 😊
I started using simpled digital…
I started using simpled digital doorlocks in January 2023 based on recommendation from a colleague. Prior to this time, I had used other digital locks from very known brands which I wasn't really satisfied with.... since using simpled products, I haven't turned back as their products are solid, strong, reliable, easy to install and stylish. I have bought more than 20 products from them since!
Their customer services is also top notch ... o
1 de março de 2024
Avaliação não solicitada
Resposta da simpled.uk
Thank you so much for sharing your experience with Simpled! It's fantastic to hear how satisfied you've been with their products and customer service. Your feedback highlights our commitment to quality and reliability, and it's amazing to see that you've purchased over 20 products since January 2023.
Thanks for taking the time to share this glowing review!
Received a quick and helpful response
Received a quick and helpful response. It is great to see that company's can still offer great customer service. Would highly recommend.
5 de novembro de 2024
Avaliação não solicitada
Resposta da simpled.uk
Thank you so much for the kind words! We're thrilled to hear you had a positive experience with our customer service team. Providing quick and helpful responses is something we strive for every day. We truly appreciate your recommendation and look forward to serving you again!
Excellent product
Excellent product supported with superb customer service. This product will be my go to security solution for other buildings within my control.
1 de novembro de 2024
Avaliação não solicitada
Resposta da simpled.uk
Thank you for your wonderful feedback! We’re delighted to know that our product and customer service exceeded your expectations. It’s great to hear you plan on choosing us as your go-to security solution for your other buildings. We look forward to supporting you every step of the way!
I love this product
I love this product. It was so easy to install on my Yale deadlock multipoint—just over 10 minutes—and I love DIY. No more kids leaving the front door unlocked for anyone to walk in. I am now considering getting one for my back door for peace of mind. I just ope this lasts now only fitted it last night. I am struggling a little on how to get the key in my apple wallet but I am sure the customer service will be in touch soon about this.
29 de outubro de 2024
Avaliação não solicitada
Resposta da simpled.uk
Thank you for sharing your experience! We’re thrilled to hear you found the installation easy and that it’s already adding peace of mind with your front door. It’s great to know you’re considering one for the back door as well! We hope you enjoy using it for a long time to come!
Excellent Customer Service
Purchased 4 locks, unfortunately two decided to stop locking, however customer service has been brilliant with this and extremely helpful. In order to make things right and to avoid any delays are sending out two of the newer model locks, free of charge. I couldn’t have asked for a better response and definitely demonstrates a company who value their commitment to their customers. A service all companies should strive to deliver. Thank you Simpled for making this a painless experience.
29 de outubro de 2024
Avaliação não solicitada
Resposta da simpled.uk
Thank you so much for your thoughtful review! We’re sorry to hear about the initial trouble with your locks, but we’re glad our customer service team could step in and make things right for you. It’s truly important to us to stand by our customers and ensure a smooth experience, and it’s wonderful to know we’ve met your expectations. We’re here whenever you need us, and we appreciate your trust in Simpled!
Had a minor issue with a lock purchased…
Had a minor issue with a lock purchased 15 months ago so contacted customer service. The response was second to none, after a few questions a replacement was dispatched and an arrived in next day. Amazing service Thank you.
28 de outubro de 2024
Avaliação não solicitada
Resposta da simpled.uk
Thank you for sharing your experience! We’re so pleased to hear that our team could quickly resolve the issue and get a replacement to you right away. It’s our goal to make every experience a positive one, even when challenges arise. We’re here to help anytime, and we appreciate your kind words!
The perfect door lock.
Had been looking for this type of lock for some time and now I’ve found the perfect door lock. Works fantastically and in so many ways. Fitting was fairly simple but a little skill is required. Customer service was also very good I even managed to talk to a human very rare these days.
14 de outubro de 2024
Avaliação não solicitada
Resposta da simpled.uk
Thank you for your wonderful feedback! We're thrilled you found exactly the lock you were looking for and that it’s working so well for you. It’s great to hear the installation went smoothly, and we're glad our team could be there to assist—sometimes talking to a real person makes all the difference! We’re here whenever you need us and appreciate your support!
Great company to deal with....
Great company to deal with and great products.
Their fingerprint door lock was easy to install and easy to manage via their initiative app. They were really responsive when I had queries and resolved my issue super quick
11 de outubro de 2024
Avaliação não solicitada
Resposta da simpled.uk
Thank you for the fantastic review! We’re so glad to hear that you found the fingerprint door lock easy to install and manage with the app. It’s wonderful that our team could quickly assist with your queries too. We’re here to help anytime and appreciate your support! Enjoy the convenience and security!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.