Do not buy from these people. They supply faulty equipment and do not honour their warranty. There are plenty of other reputable suppliers.
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Simply Online Australia, These guys are great. Super fast delivery, every time. Excellent metal cameras and not some cheap plastic unit. Great 4g range and great after sale support. Highly recomm... Ver mais
A empresa respondeu
I have not purchased a lot of products from Simply Online but what orders I have have always arrived on time with the order working perfectly plus exactly as described. Should any advice or help be ne... Ver mais
A empresa respondeu
I've built a new home in the Central West that is OFF the grid so power is only on when I'm there, and by Generator. I bought the 4G Solar Powered Camera PTZ with a 4G sim card and it works a treat vi... Ver mais
Detalhes da empresa
Escrito pela empresa
Since Simplyonline's founding in 2019, we have been committed to producing the best security devices for home and business owners. When our initial product was introduced in (2020), clients who value both quality and customer service gave it very positive feedback. Simplyonline has so far aided hundreds of thousands of individuals from all over the world.
Informações de contato
88 Keira Street, 2500, Wollongong, Austrália
- 0280016416
- info@simplyonline.com.au
- simplyonline.com.au
3,5
Bom
33 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Do not buy from these people
Do not buy from these people. They supply faulty equipment and do not honour their warranty. There are plenty of other reputable suppliers.
9 de dezembro de 2025
Avaliação não solicitada
Resposta da Simplyonline
Dear Dom F,
Thank you for your feedback. We are sorry to hear about your negative experience, but we must clarify the events surrounding your recent purchase and warranty claim.
Our records indicate that you have purchased two cameras from us, one several years ago and one more recently.
Regarding your most recent order, there were several conflicting claims:
1. You initially stated the item was lost and filed a claim with PayPal for a refund.
2. After we provided photographic evidence and communication records with the postal service, you stated the camera was taken by your neighbor.
3. You later claimed that the camera was not working.
When we engaged in correspondence about the reported fault, you insisted that we send a new replacement unit immediately. We requested that you return the original item for inspection by our engineer to determine if the faulty unit was the recent purchase or an older one. You declined to return the unit.
Our warranty policy is clear: any item reported as faulty must be returned to us for inspection before a warranty claim can be processed or a replacement can be sent. We cannot issue a replacement without first receiving and inspecting the original item.
We are unable to proceed with a warranty claim unless you adhere to the documented return policy.
Sincerely
SimplyOnline
Great products and very helpful advice
1 de junho de 2025
Avaliação não solicitada
Resposta da Simplyonline
Thanks for the review John. 👍
Very responsive to enquiries.
Very responsive to enquiries.
Make good recommendations on the most suitable product.
Have already installed 1 4g solar camera and now ordering 2 more.
11 de junho de 2025
Avaliação não solicitada
Resposta da Simplyonline
Thank you so much for your kind words! We’re thrilled to hear that you found our recommendations helpful and that your 4G solar camera is already up and running. Knowing you’re happy with our service and returning for more means a lot to us. If there’s anything else we can assist with, just let us know. We truly appreciate your support!
I am absolutely thrilled with both the…
I am absolutely thrilled with both the product and the exceptional after-sales service provided by this company! The product itself is fantastic . What truly sets them apart, however, is their commitment to customers even after a purchase.
It's honestly baffling to see some of the negative reviews, particularly the one-star ratings that seem completely unreasonable. For example, criticizing a company for not providing free repairs outside of the clearly stated warranty period is quite illogical. If someone purchases a product with a one-year warranty, expecting free service after that year has passed simply doesn't make sense.
Similarly, docking a company down to one star due to an issue with an app, especially when an alternative app option is available, seems like a drastic overreaction. These kinds of reviews don't reflect the quality of the product or the company's genuine customer support.
My experience has been overwhelmingly positive, and I highly recommend this business based on the excellent product and truly outstanding after-sales support. Don't let the unreasonable one-star reviews deter you!
1 de junho de 2025
Avaliação não solicitada
Resposta da Simplyonline
Wow, thank you so much for your thoughtful and detailed review! We’re beyond grateful for your support and thrilled that you’ve had such a positive experience with both our products and after-sales service. Your insights mean a lot, and we truly appreciate you taking the time to share them. If there’s anything we can do for you in the future, just let us know—we’re always here to help!
Super happy with my purchase
I'm really happy with the seller and the camera I bought. The quality is excellent and I'm super satisfied.
26 de maio de 2025
Avaliação não solicitada
Resposta da Simplyonline
Thank you for your kind words! We’re so glad you’re happy with both the camera and our service. Your satisfaction means the world to us, and we truly appreciate your support. If there’s anything else we can help with, just let us know!
Stay clear of this company
Stay clear of this company. Bought a 4g camera that just lasted two months past the 12 month warranty.
They refused to fix it as it was "out of warranty". They said they can fix it "for a fee". So I sent it to them, they fixed it and charged me a repair fee. Two months later the camera failed again. I contacted them and they said "sorry our repair warranty is only 30 days". They then suggested I buy a new one. These cameras for the price (and they are expensive) are not fit for purpose. They should be lasting longer then 14 months. In the process with the ACCC and New South Wales Fair Trading in regards to these cameras, at this price point, are not fit for for purpose and should reasonably be expected to last more then 12 months. Steer clear of this company as once your warranty is out (12 months) your're left with an expensive boat anchor. Instead do what I did (if you require a 4g camera), go online and get yourself a cheap 4g router and then just use a normal wifi camera at a quarter of the price with heaps better after sales support and a much much longer warranty.
Update Reply to Simply Online:
Thanks for your professional reply via trustpilot unlike your direct email a few hours ago once you found out that I had given you a 1 star review.
"Great!!!
Hopefully it gives you the satisfaction that you need so badly.
Hopefully you will see the result in your personal and business life :-). "
Yes you offered a 30 year warranty for an exorbitant price, around $4000 from memory. No thanks.
I wish you all the best and hopefully you can turn around your 3.4 average star rating with 18% being 1 star reviews.
4 de outubro de 2024
Avaliação não solicitada
Resposta da Simplyonline
Hi Shane,
Thank you for sharing your feedback. We understand your frustration with the lifespan of the 4G camera you purchased.
We recall that you mentioned leaving a negative review if a refund was not provided, even though the initial issue occurred after the 12-month warranty period. As per our policy, repairs outside of the warranty period are subject to a fee. We're sorry to hear that the subsequent repair also failed within a short timeframe, and we regret that our repair warranty is 30 days.
During our communication, the option of a 30-year extended warranty, available for an additional cost, was discussed, and we understood you were considering this.
We are committed to providing quality products, and we are taking your feedback regarding the expected lifespan of our cameras seriously.
We're glad to hear you found a solution that works for your needs with a 4G router and Wi-Fi camera. We do offer a Solar 4G Modem as you mentioned, and we appreciate you highlighting this alternative.
While we are disappointed that your experience was not satisfactory, we are pleased that many of our other customers have had positive experiences with our products.
We wish you the best with your alternative setup.
I recently purchased a 4G solar…
I recently purchased a 4G solar security camera from SimplyOnline.com.au, and I'm beyond impressed! The product is top-notch, with exceptional video quality and reliable solar power functionality. What truly sets them apart is their stellar customer support. They were responsive, professional, and extremely helpful throughout the entire process. Highly recommend!
7 de março de 2025
Avaliação não solicitada
If you are reading reviews before…
If you are reading reviews before buying, this is your lucky day. Do NOT" buy this product. It is probably the biggest piece of rubbish if ever baught online. It has so many issues and problems. You can walk right past it and the movement detection will not pick you up, sometimes it does but mostly not... Everytime you go away from home thinking your home is protected, you find the thing shut itself off and its impossible to get it back online without being there in person. Then again it simply goes of line twice per month and you struggle to get it back onine, there is also no warning that it shut itself off, you just discover it days after
... You can ask for help until your blue in the face from online support, no'one will get back to you. I found the device doing separate secret recordings to a unknown online location. If you want your own footage you must pay an additional monthly premium for your own information which was recorded at your own house. Thus ontop of paying a monthly fee for your mobile phone sim card in the device. If you want to access footage recorded on the sd card, you simply can't access this information without going nuts and being stuffed around all day... This IS NOT A RELIABLE SECURITY DEVICE... Im now going to rip this piece of S.. out and smash it to small particles then install a new CCTV system which is hard-wired and recording all day every. This is the only reliable way to go... Good luck if you didn't listen to my review. Not to mention how dodgy thier reviews are, ill be surprised if this one gets through
13 de março de 2025
Avaliação não solicitada
Resposta da Simplyonline
Hi Nick,
Thank you for sharing your feedback. We genuinely value our customers’ opinions, even when they may not fully align with our perspective. Allow me to address a few points to provide some clarity:
1. **Customer Support**: Our team ensures that all customer queries and emails are responded to within 24 hours. However, upon searching our database, we could not find any tickets, emails, or calls associated with your name. Additionally, our complete contact information is readily available on our official website.
2. **Camera Connectivity**: The camera may go offline when the 4G connection drops. This feature is designed to conserve battery life by attempting to reconnect for a brief period before shutting down to minimize power consumption. If this has been a recurring issue, it may be related to the 4G signal strength in your area.
3. **Notifications**: The ability of the camera to send notifications also depends on the strength of the 4G network. A weak signal may occasionally prevent notifications from being delivered. As noted in the product details, the camera requires a stable 4G connection to function effectively.
4. **Product Features**: We offer a variety of security camera models with different features, including those capable of continuous recording, NVR systems, Wi-Fi cameras, and various 4G options..
5. **Our Confidence in the Product**: We take pride in our products, which is reflected in the high rate of returning customers—over 30%. However, we acknowledge that the compact 4G model may not perform optimally in areas with poor signal strength.
To summarize, based on the information available to us, it seems the challenges you are experiencing may be due to a weak 4G signal. If this is the case, this particular product may not be the best fit for your needs.
We hope this provides some clarity, and we sincerely wish you success in finding a security camera that best suits your requirements. Please do not hesitate to reach out if there’s anything more we can assist with.
Warm regards,
Wow don't understand why the ratings…
Wow don't understand why the ratings are so low
Is it society wanting over and above
I bought 2 with wi fi ptz camera when the company started
And still work perfectly ..
Was I just lucky or are the complainers here a pack of morons
30 de janeiro de 2025
Avaliação não solicitada
Resposta da Simplyonline
Hi,
Thank you so much for your support! 😊 We sell a few thousand units each year and it's often the dissatisfied customers who provide feedback. Nevertheless, we are always striving to ensure our customers are happy and to resolve any issues that arise, though sometimes it isn't possible.
For example, one customer ordered a unit that was out of stock. We even covered the extra cost for express delivery once the product arrived, but unfortunately, they still left us a one-star rating. In another instance, a customer wished to return a part of a bundle deal and expected a full refund. When this request was declined, they left a negative review.
It's clear that some customers use negative reviews as leverage, knowing it can impact our brand reputation. Despite these challenges, we continue to do our best and are grateful for supportive customers like you. Thank you again!
Dodgy business
Dodgy business, they're scammers. And this platform protects them by needing proof of their unethical business before they allow people to review them... That isn't trusting at all.
I've gone to the ACCC and Fair Trading on this business Simply Online Australia, as not only are the cameras failing and not fit for purpose as they claim, when you need direct support they do not respond to their emails, they block your number from calling through after you've left two messages, but if you make your number private you can get through, they never answer the phone you always have to leave a message... What kind of business other than scammers don't support you with their equipment after you've paid to them and they make statements like "if you ever ne d help, just call us" just to get yourself blocked and ignored.
8 de novembro de 2024
Avaliação não solicitada
Resposta da Simplyonline
Hi Mr. Bouveng,
If we had a chance, we would not just block you, but we would report you to the police for your offensive words and threats. We don’t want to bother and get your review removed again, so for other readers to know: Mr. Bouveng purchased a bundle camera from us and after a few weeks, he decided that he didn't need two and only wanted to keep one. We accepted the return and refunded him based on our return policy. However, he felt it was unfair that the refund was based on the bundle price and not the individual price. We explained that the bundle price is a special offer and individual items are priced differently.
Later, Mr. Bouveng emailed us with threats, stating: "how easy it is for me to snap, I have psychological evidence, so you're lucky I haven't come to you personally - Would you like my psychologist's report on my mental health before we go all the way."
Due to these threats, Mr. Bouveng has been blocked from our social media, email, and phone calls. If you need any help with the product you purchased, please have someone else contact us on your behalf, as we will not be communicating directly with you or anyone who threatens us.
Very unreliable and unprofessional…
Very unreliable and unprofessional company!
My dad ordered a lock on 30/7/24 and they never sent it out or gave a tracking number. So I tried to call them a few times on the 22/8/24 which is nearly a month later! No one answered and then I sent an email and they said they will process it on 26/8/24 because they had no stock and now it’s in stock. Why did they not send it straight away when the stock came back? And why did they not send my dad an email saying it’s delayed? When it was 26/8/24 they haven’t even sent the tracking number so I had to email again asking for it. They finally sent it via express shipping and we got the lock. Even though it worked out in the end we are still unhappy with how long it took and how unprofessional and unorganized this company is. Never buying from Simply ever again.
28 de agosto de 2024
Avaliação não solicitada
Resposta da Simplyonline
Dear E
Thank you for your feedback. We value all reviews and appreciate the time you took to share your thoughts.
We would like to clarify that the product page indicated the item was out of stock at the time your order was placed. We received new stock last week, and your email reached us two days after the stock arrival, during which we were actively fulfilling orders.
We sincerely apologize for any inconvenience caused by the delay. To make up for this, we expedited the shipping of your order. We strive to provide the best service possible and hope that our product meets your expectations, potentially changing your mind about purchasing from us again in the future.
Thank you for your understanding.
Best regards,
Absolutely fantastic service
Absolutely fantastic service.
When I thought something was wrong with product they went above and beyond to trouble shoot it with me.
For hours. turns out nothing wrong with the camera it was my sim card.
Thank you thank you thank you!
They tolerated a grumpy customer for hours and never once did they lose their fantastic customer service.
I have property and I will certainly return to buy more.
Thank you so much for everything Simply Online you are a class well above many online shops
22 de julho de 2024
Avaliação não solicitada
Resposta da Simplyonline
Wow! That’s more praise than we could have hoped for! 😄 We completely understand that dealing with new technology can be frustrating at times, especially when it decides to be a bit stubborn. Your patience and the time you invested allowed us to resolve the issue, and we truly appreciate it!
Simply Online Australia,
Simply Online Australia,
These guys are great. Super fast delivery, every time. Excellent metal cameras and not some cheap plastic unit.
Great 4g range and great after sale support.
Highly recommend!
18 de junho de 2024
Avaliação não solicitada
Resposta da Simplyonline
Tnx for the feedback. Great to hear from our customers. :-)
Extremely happy with my 4g bundle…
Extremely happy with my 4g bundle cameras. They were delivered next day, very solid units.
Been using them for a month now.
I am sure, I ll buy more. Great product.
5 de julho de 2024
Avaliação não solicitada
Resposta da Simplyonline
Great to know that our bundles are doing the job. And tnx for the review.
Had a problem with one of my cameras…
Had a problem with one of my cameras after a years use. I drove to their place of business and excellent service was provided, an exchange camera was offered which I accepted. Can recommend the company
Dave.
4 de julho de 2024
Avaliação não solicitada
Resposta da Simplyonline
Thanks Dave, we do appreciate your business and happy that we could resolve the issue for you.
I really like their 4g cameras
I really like their 4g cameras. I wanted my 2 cameras to be on different side of my property and my wifi signal couldn't reach one of them. the 4g version of the same camera really solved my issue. didn't want to buy another wifi repeater! good service, recommend
22 de maio de 2024
Avaliação não solicitada
Resposta da Simplyonline
Thanks for your feedback. Yeah our Compact models (4G and WiFi) are compatible and that makes it easy to use one app to manage all the cameras within the range of WiFi or miles away. Great to know that you are happy with your product.
Great service
Great service. Very professional. I recommend them to my family and friends. Five stars from me.
Brad
3 de junho de 2024
Avaliação não solicitada
Resposta da Simplyonline
Thanks Brad, happy to help whenever we can :-)
Customer service is non existent
Customer service is non existent. I paid to have cloud in the app which isn’t working. And days later no reply when advised replies are in 24hrs. Had a response to my first message blaming my SIM card (which it isn’t it’s not related to my SIM card as signal isn’t the issue) and since then I’ve waited 3 days.
I’ll be contacting my bank for a refund and advice anyone who doesn’t want to be out of pocket not to buy cloud in the app and by extension not to buy these cameras as any issues customer service are really unhelpful
Update : clearly this is the correct company as get given the same answer there. The camera is working the cloud isn’t recording and storing, there is not a sim issue. The sim is not an issue and has really good signal. I have contacted and 4 days later (they advise 24hrs) you get no response.
I had no information that other apps could be used only mentioned the use of UBOX. Please advise how I change
26 de maio de 2024
Avaliação não solicitada
Resposta da Simplyonline
Hi there, It seems that you wanted to leave a review for UBOX and you left a review for us, which has nothing to do with Ubox and the ubia. Ubia has millions of active users and cloud, so if they advise that your signal is weak and there is a coverage - sim issue, I would defently try chaging the cameras location and test the cloud.
If you are not happy with their service, you can ask them for a refund or you can contact them directly. But we are not their repesetive and our cameras can be used with different apps as mentioned on the product page. Tnx
I bought 2 4g cameras one is 30 zoom…
I bought 2 4g cameras one is 30 zoom work great but now 2 years down the track both won’t connect iv tried everything to no avail I need to buy 2 new ones but I don’t know where to go I’m a bit wary now but need badly for my farm
29 de fevereiro de 2024
Avaliação não solicitada
Resposta da Simplyonline
Hi there, Sorry to hear that your cameras are not operational any more. Really strange that both stopped working together. Could be the power supply perhaps? Anyway, we do have 1 year warranty and many years of service. So perhaps you can get intouch with us and send the units back to be checked and repaired here in Wollongong. We can give you a cost estimate onces we know whats going on with the units.
Tnx
Excellent customer service
It's great to see that Simply on Line provided excellent customer service in addressing the issue with my father-in-law's camera IR. Efficient resolution and seamless follow-up make a positive experience. Thankyou again.
27 de fevereiro de 2024
Avaliação não solicitada
Resposta da Simplyonline
Thanks for the review. We are happy to fulfil what we promise.
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