SIP Industrial Products Ltd Avaliações 355

I would like to thank A member of your staff (Nachi Patil)
Who's response helped me immensly in organising the repair of my ZIP Medusa Generator as I live here in Ireland.My Generator is vital to me has we experience
Outages a few times a Year .sometimes maybe only an hour or so .but I am on a Oxygen concentrator 24/7.
Thank you very sincerely.

Rob was very helpful and knowledgeable, got my problem sorted super quick, great!

Quick reply to request

A problem that I had with a product, was acknowledged immediately by Nancy, was then dealt with by Rob and the issue resolved within the hour, very impressed with the outcome.
Many thanks 🤩

Excellent service, can’t fault the help I had from Josh regarding the welding torch I needed. Clear, concise and the information i asked for and was provided was exactly what was needed.

If I could buy him a brew and some biscuits I would

Nice bit of kit

Prompt, polite service

Great products with a good warranty

Rob ticked every box.
Good traditional (but no so common these days ) customer service and then some !
Thank you Rob for your help

I own a SIP TP550 pressure washer that I have had for around 3 years. The recoil unit used to start the washer failed while starting, rendering the unit unusable.
After my initial review, SIP Industrial Customer Services Manager did reach out to me to see if they could resolve the spares issue for my pressure washer.
This has been completed, and I have the unit back working.
SIP is currently reviewing their internal processes and parts-stocking policies to help prevent situations like this in the future.
So for me, this has been a better than expected outcome, and SIP has stepped up to help a customer.
I will continue to use SIP for their products as I have renewed faith in their customer services and spares support.

I needed help with a repair and the chat line were right on it. Great service .Thanks to Rob my problem was sorted.

Delivery within 3 working days, item was well packed the whole process was seamless. My 7 ton log splitter is great quality, easy to assemble,it runs quietly and is very efficient when using the ram return restrictor.

Purchased welder for my husband he says it does what it says on the tin. Easy to use and a good finish weld. SIP website great and very fast delivery. Very happy hubby ⭐️⭐️⭐️⭐️⭐️

I work in a warranty department and find this company excellent to deal with

So very helpful

SiP assisted BSP with a tricky application.
04331 Petrol Compressor c/w Electric start & additional Battery components.

Excellent service

To be honest, I didn't expect much from my enquiry, which related to a 2007 battery charger. But the agent I spoke to, Rob, could not have been more helpful. I gave him the model/serial number. For several minutes he poured through information from the documents available to him. Unfortunately, he could not directly put his finger on the information I wanted but it was not for trying. I fully understood his problem, owing to the age of the product, which I had had for at least twenty years - maybe longer. But it was a good exercise in excellent customer. A pity most other companies customer service agents do not follow his good example.

Your efficient way of doing business which I appreciate very much and I will have no problem buying another SIP product.
Thank you.

Dealing with Rob in Sip group / service UK. he was fantastic help locating my part and assisted me with ordering part