Sipcarparks Avaliações 151

This company can't be making enough money from parking tickets; it's main source of income must be from fines of £60/£100. They must be rubbing their hands together and laughing all the way to the bank when someone doesn't park within the bays, runs over the time or doesn't have access to their app. Their appeal process is a complete waste of time!!!. Sharp practices is being very polite!!! Do not use this parking company!!!!!.

Similar experience to others, try avoid using if you can.

Their machines at the location I visited did not want to provide a ticket or receipt (in order to save paper supposedly). I went to pay, transaction showed pending on my banking app, happy days.

A week later the PCN arrived, and the pending transaction disappeared suggesting the payment did not leave my account.

I agree to the extent that an amount is payable for the 3 hours I was there (£3.50), not £60.00.

No compassion shown that I went to the machine, entered my reg, went through the process of what I thought was making a payment. Also no compassion shown that this wasn't my first visit, as I actually have a printed receipt from a previous occasion that I parked there.

Also, there is no way to discuss a dispute over the phone, and the email address they use to communicate/provide a dispute decision is a mailbox that isn't monitored.

Simple, Intelligent, Parking (SIP), what a joke.

I am disabled and have a blue badge. The notices all over the car parks at Crystal Palace Park where i go regularly to free run my guide dog tell me I can park in the disabled bays if I register my blue badge. It tells me I can do it at a machine in another car park, not the one I am in or on the app or website.
However there simply is no facility to do so on the app or on the website.Several people have tried and found no way of doing it. We cscanned our blue badge and put in our registration as instructed on the machine in the other car park to which we had to drive and it said we were allowed to park all day. We thought this meant we had registered but lo and behold we got two parking tickets for subsequent visits though we displayed our blue badge. We tried phoning them but are never anything less than fifteenth in the queue and the queue doesn't seem to move.
We have emailed them and they send an automated response but in the month since we've never received an answer. We do not know how to register our badge. the methods they state are either non-existent or so opaque that it's impossible to know what to do. Nothing is clear. They are not contactable and we are now afraid to go to our beloved park which we've visited regularly for decades for fear of getting more parking charges. Their website boasts their social concern etc which is clearly not something they practise so far as disability is concerned. Appalling experience and non-existent customer service. It would seem they have no concern for anything apart from how much money they can get.

I will avoid using SIP car parks in future. The one time I used one at Bridgewater Street Arches Manchester I received a ticket for ‘not parked wholly in a bay’ It’s a bunch of railway arches with badly marked parking bays and people are parked all over the place. I appealed and sent photographic evidence that I was parked in relation to the car next to me. I sent images of other cars parked outside badly marked bays. There’s nobody to talk to at the car park or on the phone. It’s a racket to charge people extra money. They follow up tickets with letters threatening to impose further penalties but again there’s nobody to speak to about this. You have to write a letter (you can’t even follow this up on line - it’s the 21st Century!) I would advise against using SIP car parks unless you’re prepares to be charged exorbitant penalties with very little recourse. They’re scumbags.

Companies onsite payment meters were down. Unable to pay on exit. Raised an Appeal, but they have one sign with the website in a corner of the carpark saying how to pay online, in a tiny font. Disgusting treatment of the customers.

The worst service ever. It’s a joke absolutely joke. Hopefully they will bankrupt soon.

Paid for ticket wrong registration number on ticket didn't notice so got fined, so even if you buy a ticket it's all geared up to fine you legal criminals this company, Don't even park on these car parks

Awful car park. Do not bother using would rather park on double yellows and have a fine to the council than pay money into this. Had a medical emergency which lead me being half an hour over my parking. Tried to contact the day of to resolve, got no response. Obviously got a fine, tried to appeal as I would’ve paid the difference however I was unable to pay once I returned to my car. They rejected saying I should’ve used my phone to pay, good one Karen I would’ve if I was conscious. £60 reduced fine is also extremely high. Don’t bother find another car park.

Scam, paid £2 was back why within the time, no ticket issued, got fine £60, appealed and asked for proof, declined

SIP Car parks are an awful company to have to deal with. In this day and age, it's astonishing that a company has no customer service department. All they are interested in is making money, and they don't care how they do it.

Exeter Cathedral
Sippi meter refused to work.
Downloaded the app and went to have a meal..came back opened app and finished paying.
Sippi issues receipt via app it's a pdf so all good.

Then two weeks later a fine for non payment £100! From Premier Parks PCN of Exeter.
Went through appeal they refused my Sippi payment receipt and want me to pay on this occasion £20!

Option 1. I pay
Option 2. I can re appeal..

This really doesn't seen fair or right. We paid!..it even shows on our bank statement.

Bank confirms £2.20 paid

Just received a parking fine, parked at Churchill hospital,in a disability bay,after appointment went to machine put my registration in,and then scanned my blue badge as asked, so totally confused, surely if I hadn't done all that was asked at paying machine, the barrier would not have risen, at let me exit, have put an appeal straight in,but looking at what has been said here,it probably will disagree with the appeal even though I have sent photo of badge in,anddddd car is registered as a disability car 🚗

Best carpark ever 😛
Even the people who complain come back 💀

Awful company, abusing their position.

Parked in a hospital car park run by SIP, 3 weeks later I recieved parking fine for not paying enough for my time there. I parked for 1.5 hours and paid for 2 hours. I appealed, sending a screenshot of the payment to SIP as proof of payment but they rejected my appeal. No point in an appeal process if they are just going to ignore the evidence.

Criminal.

Parked my scooter at Royal William yard Plymouth, the meter does not accept motorcycles only cars, the app wouldn’t work. However, the parking attendant was brilliant and really helpful and sorted it out for me. My five stars are for the attendant, I don’t know his name, but he used to work for BT.

DO NOT PARK IN THEIR CAR PARKS

Never resort to parking here, their system is incompetent, I parked here and couldn’t pay because their machines don’t work and the instructions of payment were unclear so they charged me £60. On a separate occasion, I parked here and payed but they charged me £60 again. I appealed the decision, citing that the money had come out of my bank account and provided evidence of this. They then rejected this decision and because of this the fine was bumped up to £100. I then registered the appeal with the Independent Appeals Service who also threw it out. So I had to pay £100.

Someone I knew was stuck with over £600 in parking fines because the signage on the car parks is shocking.

Avoid avoid avoid.

Never park here. Scammers

Their machine are broken so don't register payments. Then they can fine you 60quid for their own incompetence

Scam the company should be disbanded and their employees arrested for fraud.

Christopher Marsden director
Nimra Anwar Director
Haseeb Anwar Director
Rehana Yasmeen Director

All should be ashamed.

Minus 5 stars for this company who sent a "final notice" to my 90 year old disabled Mum for parking a car she no longer owns in a town she hasn't been to. This was the first and only correspondence, and threatened extra charges, debt collection etc. You can't even email or call them.
Absolutely appalling.

We have just been advised that our private car park for our apartments has gone over to Sippi, I registered my car,eventually, after having to send proof of car ownership, copy of car insurance and a bank statement 🤷‍♀️, have now received a fine for my friend coming to visit for 44 minutes but I can’t get in touch with the company to find out rules for visitors, we have been given no information at all apart from how to register, some residents still can’t register because they get kicked off the system and they have had tickets too. I would not mind but she comes once a week to bring me some shopping as I am disabled.
I would give them. -5 review if the option was there.

The appeal mechanism does not work as it is deemed to be. I parked my car at Sip Car Park in Birmingham. It was full but I was waiting for a space there. The queue time was included in my parking duration which I was not aware of.
When I returned to pick up my car, there were vehicles blocking the way and it took me extra time to get out of the car park. This altogether led me to a GBP60 fine because the ticket time did not cover the duration of my car being on the premises.
No signage, no explicit notice there to indicate that you need to be waiting for a parking space at your own expense. No obvious reminder on the ticket or ticket machines to bring drivers to the attention that waiting time counts.
The appeal is merely a formality. Don't expect much from it. It keeps telling you that it is drivers' responsibility but it never says the car park company has its responsibility to ensure an effective operation!