SiPhox Health Avaliações 572

O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I am on week three and still waiting for lab results. Every time I contact customer support they say it has been expedited or will get back with me. Now I am reading some people don’t even get all the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Although I was tempted not to do the live session as the only reason I needed a new kit is I didn't let the sample dry. Working with Jasmina ensured I got everything right and I didn't have to keep co... Ver mais

Avaliado com 5 de um total de 5 estrelas

I am blown away by the details of lab results. It does not only provide the markers, but also explanation as to possible reasons for high or low numbers. Drawing blood was very easy as well and entir... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had a great experience with Billie from the SiPhox Health Support Team. I joined a live call with her so she could guide me through the blood collection process, and she walked me through everyt... Ver mais

Detalhes da empresa

  1. Serviço de assistência médica domiciliar

Escrito pela empresa

SiPhox Health currently offers at-home test kits containing the biomarkers you need to provide you with the best overall snapshot of your health. We deliver home blood testing to 1000s of end users (and growing) every month. Additionally, we are the only at-home blood testing company that builds blood testing hardware. SiPhox’s technology enables a next-generation biosensing platform that provides the power a large laboratory instruments in a handheld device that accepts disposable cartridges.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

572 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 91% das avaliações negativas

Normalmente responde dentro de 1 semana

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Avaliado com 1 de um total de 5 estrelas

I am on week three and still waiting…

I am on week three and still waiting for lab results. Every time I contact customer support they say it has been expedited or will get back with me. Now I am reading some people don’t even get all their results. This is ridiculous.

13 de abril de 2026
Avaliação não solicitada
logotipo da SiPhox Health

Resposta de SiPhox Health

Hello Tina, thank you for sharing your feedback, and we sincerely apologize for the experience you've had.
Our standard processing time is 7–10 days, and we always strive to communicate proactively if there are any unexpected delays along the way. We also want to reassure that every customer receives their results. In the rare instance where a sample is deemed unsuitable for analysis, we always provide a free replacement kit so that the process can be completed at no additional cost. No one is ever left without answers.

We'd love the opportunity to make this right for you personally. Please reach out to us directly at support@siphoxhealth.com, and our team will prioritize your case immediately to get this resolved as quickly as possible.

Avaliado com 4 de um total de 5 estrelas

Very impressed with ease of use

LOVE this idea, the blood draw, and the ease of use. Advice is to use the online live call on the first try. Once you have it down, it works well. Getting your results is slow - more than 2 weeks. So, if you need your results quickly, just go get your blood drawn. For convenience, ease, and trend monitoring (with no urgency to view results), Siphox is great!

21 de fevereiro de 2026
Avaliação não solicitada
logotipo da SiPhox Health

Resposta de SiPhox Health

Hello! Thank you for the wonderful review and honest feedback!

We're so glad the EasyDraw process and live support made your experience a great one.
While our standard turnaround is 7–10 days, we know it can occasionally vary, and we're actively working to make delays as rare as possible. Whenever one does occur, we always aim to keep our members informed every step of the way.

Thank you for being part of the SiPhox community.

Avaliado com 5 de um total de 5 estrelas

No more avoiding lab work

The process as a whole was very simple and the guidance given by Billie helped me feel confident. Had a bit of a reaction to the second draw but nowhere near the reaction to traditional blood draws.

Very glad to have an alternative to IV blood draw.

16 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Billie was extremely friendly

Billie was extremely friendly and very helpful during the entire collection process. It was easy and pain-free and fun to have someone to talk to while collecting a total of 3 tubes. Definitely recommend for anyone wanting to avoid a blood draw at a lab.

19 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I made a mistake on my first try with…

I made a mistake on my first try with my blood draw so I reached out to support and within just a few minutes they responded back to me with both email and text and they are helping me correct my mistake. I am super impressed with their quick response and look forward to working with them going forward for my lab work.

18 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Live Session Best for Ensuring Success

Although I was tempted not to do the live session as the only reason I needed a new kit is I didn't let the sample dry. Working with Jasmina ensured I got everything right and I didn't have to keep consulting the directions. Also, I'm not a patient person and Jasmina kept me focused on tips while I waited the 3 minutes for the heating pad.

17 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrible customer support

Horrible customer support. Their AI couldn't answer my problem, so they sent an email to their support staff. I was in the middle of testing, so that was taking too long. Tried to get into their online support system for 40 minutes - never got through. Finally they sent an email saying they would get back to me within a day. I NEEDED TO SPEAK WITH SOMEONE QUICKLY. If all goes well, it might be ok, but don't count on any support if you run into a problem.

17 de março de 2026
Avaliação não solicitada
logotipo da SiPhox Health

Resposta de SiPhox Health

Hello Julie,

We're truly sorry for the frustrating experience and for falling short when you needed us most. We make every effort to respond to every member as quickly as possible, and we're continuously working to ensure no one is ever left waiting.

We'd also offer Live Support calls for sample collection, available Monday–Friday 7 AM–3 PM EST and Saturday 7 AM–11 AM EST — the fastest way to reach a live team member whenever you need real-time guidance during your collection.

Please don't hesitate to reach out to us directly at support@siphoxhealth.com. We'd truly love the opportunity to make this right for you.

Avaliado com 5 de um total de 5 estrelas

I loved meeting Billie

I loved meeting Billie, she was very helpful and made the process go smoothly. I learned a lot about your company and being the pioneers in this way of testing. I am 100% sure I made the right choice picking SiPhox.

17 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had a great experience and I’m…impressed with how easy and painless this was

I had a great experience and I’m usually so afraid of getting my blood drawn but this was so easy and quick! Marija was THE BEST and coached me through every step and made me feel confident in my own home. The process was painless and I want to continue doing this to better my health! 10/10 experience and I would highly recommend!

17 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Pleasantly sweet and professional.

I still believe in customer service and unfortunately not many businesses today feel the same. Fortunately my experience with Emilija was very enjoyable as she was pleasantly sweet, efficient and professional at all times. She never made me feel rushed or uncomfortable.

15 de março de 2026
Avaliação não solicitada

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