My sheepskin pouf fell apart due to a structural defect in the wooden frame and Luke took the details, all the photos, emailed me back immediately and logged the issue with Audo. He has handled it so... Ver mais
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Veja o que dizem as avaliações
Thanks so much to Luke and the whole Skandium team. Had a smooth experience purchasing a number of investment pieces a couple years back. Then went back to them recently as I’d moved homes and lost pa... Ver mais
Ordered an office chair back in February for a delivery in a few weeks. Have been following up multiple times to be told they are still expecting shipment to their UK warehouse and chasing the manufac... Ver mais
A empresa respondeu
Truly exceptional customer service. I had mistakenly ordered the wrong item and sent in an email to see if it could get corrected. Not only did Luke respond immediately, he handled my change with no h... Ver mais
Detalhes da empresa
- Loja de Móveis
- Loja de decoração de design de interiores
- Fornecedor de Acessórios para Móveis
- Loja de Iluminação
- Loja de sofás
Sobre Skandium
Escrito pela empresa
Founded in London in 1999 Skandium today offers more than 5,000 products in a seamless online shopping experience across mobile, desktop and tablet.
The Scandinavian heritage places customer satisfaction above all with Best Price Promise, easy 365 days returns on most items, and a London-based expert and care team ready to go the extra mile.
The first Skandium store opened on the 15th September 1999 at 72 Wigmore Street, London W1. Today the Skandium store and showroom is based in Shoreditch, London.
Informações de contato
14 Bacon Street, E1 6LF , London, Reino Unido
- 0203 633 7626
- Letstalk@skandium.com
- skandium.com
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Luke is a superstar!
The service is amazing at this place. Luke is particularly helpful! A real superstar :) Thank you!

Resposta da Skandium
Brilliant customer service from Madeline
I had been trying to track down replacement legs for a desk I bought from another retailer for months, but nobody could help. I eventually contacted Skandium as they were listed as a retailer of the same brand, but they didn't stock the item. Madeline was brilliant and replied to my email incredibly quickly, contacted the manufacturers, checked they had the correct item and has arranged for the legs to be shipped to me. Myself and my daughter (who has out grown her little desk and needs the adult legs on it now!) are hugely grateful. Madeline was so professional and efficient, brilliant customer service, would highly recommend Skandium.

Resposta da Skandium
I’ve always loved Skandium products
I’ve always loved Skandium products. Just ordered a TV cabinet that I wanted to order through them to take advantage of the current 15% discount offer, but they didn’t have the colour I wanted. I contacted customer service and got what I wanted straight way.

Resposta da Skandium
Exceptional Service!
Recently purchased the Flos Taccia lamp from Skandium, and I couldn’t be happier with the outstanding service provided by Luke in customer services.
Luke’s customer service truly stood out—he was not only knowledgeable about the product but also patient and helpful in addressing all my queries. Skandium’s commitment to excellence in customer service is evident through Luke’s exceptional assistance.
Having been referred by long-standing customers who praised Skandium, I can now confidently say that their recommendation was spot-on. In an era where exceptional service is rare, Skandium has won me over as a customer for life. I highly recommend Skandium’s top-notch service to anyone seeking quality and professionalism in their purchases!

Resposta da Skandium
Competitive and competent
checked prices against 3 other companies stocking same item and Skandium was by far the most competitive. Then there was great customer service from Claire and Luke. Great advice and flexibility when I changed my mind. Best thing was speed of response - excellent. Very happy.

Resposta da Skandium
A first class service
Dealing with a lady called Claire has been absolutely brilliant. She is totally professional and has responded to my without hesitation. It has been a great pleasure in dealing with her. A first class service and greatly appreciated by all her work. Thank you very much.

Resposta da Skandium
Great experience with Skandium
Great experience with Skandium , easy to order. Very good communication on ordering and delivery timeframes. Arrived sooner than expected and really helpful and communicative delivery team. The items are excellent too , very pleased
We expected flat pack...
It was not at all clear on the website that the table could not be disassembled - we expected flat pack that we could then put together. Given the size it was impossible to bring it through the door and had to be delivered over the hedge and shed at the rear.
Consistently excellent
I've had to contact Skandium a couple of times recently to help with a replacement Carrie Lamp by Norm which developed a fault with the charging port. On both occasions Claire was prompt, helpful and efficient in resolving my case. I won't hesitate to buy from Skandium in future as I know I'll be well supported should I need after sales care.

Resposta da Skandium
The experience with Skandium was great
The experience with Skandium was great. I had a small issue with an order and the costumer service was extremely helpful and efficient in helping me! Truly trustworthy and recommended !

Resposta da Skandium
A brand to be trusted
A brand to be trusted, and super service from Claire!

Resposta da Skandium
I have found Skandium to be incredibly…
I have found Skandium to be incredibly helpful and easy to deal with. Luke went above and beyond recently to help me track down some replacement fittings that I needed for some lights I had previously bought from them. Would definitely recommend them and buy from them again.

Resposta da Skandium
Skandium and Jewell Enterprises get 5 stars easily
5 stars from start to finish: from finding a perfect Skandium ladder; then a lot of patient help from stress-reducer Helen in the Jewell Enterprises Courier office to co-ordinate a good delivery date; finally 5 stars also for the delivery itself - two very professional men from Jewell who coped brilliantly with the totally confusing system of addresses on our road. Highly recommended

Resposta da Skandium
Luke was amazing at getting back to me…
Luke was amazing at getting back to me quickly about any questions I had. They price matched the product I wanted with no fuss!
I would always shop here where possible!

Resposta da Skandium
Beautiful
Well-organised. Good communication. Beautiful, well-designed products.

Resposta da Skandium
Perfect service.
Fantastic customer service
Really quick and helpful response to my issue when I emailed. My address was not showing correctly on my order and this was updated within minutes of my email sending. Fabulous.
Contact with Skandium Customer Services
I had to contact Skandium Customer Services about a problem with an item I ordered.
Thank you very much Claire for your quick and helpful response and for resolving the problem with the order so efficiently.
I really appreciate it.
Great experience
Great care was taken to deliver on time and safely.
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