Skandium Avaliações 

1.439
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My sheepskin pouf fell apart due to a structural defect in the wooden frame and Luke took the details, all the photos, emailed me back immediately and logged the issue with Audo. He has handled it so... Ver mais

Avaliado com 5 de um total de 5 estrelas

Thanks so much to Luke and the whole Skandium team. Had a smooth experience purchasing a number of investment pieces a couple years back. Then went back to them recently as I’d moved homes and lost pa... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered an office chair back in February for a delivery in a few weeks. Have been following up multiple times to be told they are still expecting shipment to their UK warehouse and chasing the manufac... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Truly exceptional customer service. I had mistakenly ordered the wrong item and sent in an email to see if it could get corrected. Not only did Luke respond immediately, he handled my change with no h... Ver mais

Detalhes da empresa

  1. Loja de Móveis
  2. Loja de decoração de design de interiores
  3. Fornecedor de Acessórios para Móveis
  4. Loja de Iluminação
  5. Loja de sofás

Sobre Skandium

Escrito pela empresa

Skandium is the leading online Scandinavian Design destination offering iconic and modern furniture, lighting, home accessories, and much more - all curated from over 200 of Scandinavia's best design brands.

Founded in London in 1999 Skandium today offers more than 5,000 products in a seamless online shopping experience across mobile, desktop and tablet.

The Scandinavian heritage places customer satisfaction above all with Best Price Promise, easy 365 days returns on most items, and a London-based expert and care team ready to go the extra mile.

The first Skandium store opened on the 15th September 1999 at 72 Wigmore Street, London W1. Today the Skandium store and showroom is based in Shoreditch, London.

Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(1.439)

1 avaliação nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Luke is a superstar!

The service is amazing at this place. Luke is particularly helpful! A real superstar :) Thank you!

14 de março de 2024
Avaliação não solicitada
logotipo da Skandium

Resposta da Skandium

Christina, thank you so much for your kind words - our whole team work so hard to provide the wonderful service our customers deserve!

Luke I Skandium

Avaliado com 5 de um total de 5 estrelas

Brilliant customer service from Madeline

I had been trying to track down replacement legs for a desk I bought from another retailer for months, but nobody could help. I eventually contacted Skandium as they were listed as a retailer of the same brand, but they didn't stock the item. Madeline was brilliant and replied to my email incredibly quickly, contacted the manufacturers, checked they had the correct item and has arranged for the legs to be shipped to me. Myself and my daughter (who has out grown her little desk and needs the adult legs on it now!) are hugely grateful. Madeline was so professional and efficient, brilliant customer service, would highly recommend Skandium.

28 de fevereiro de 2024
Avaliação não solicitada
logotipo da Skandium

Resposta da Skandium

Hi Johanna,

Thank you so much for your super review!

We're so happy to hear you have received the service you expect and deserve from our team!

Luke I Skandium

Avaliado com 5 de um total de 5 estrelas

I’ve always loved Skandium products

I’ve always loved Skandium products. Just ordered a TV cabinet that I wanted to order through them to take advantage of the current 15% discount offer, but they didn’t have the colour I wanted. I contacted customer service and got what I wanted straight way.

20 de fevereiro de 2024
Avaliação não solicitada
logotipo da Skandium

Resposta da Skandium

Thank you so much for your super review, Alison!

Luke I Skandium

Avaliado com 5 de um total de 5 estrelas

Exceptional Service!

Recently purchased the Flos Taccia lamp from Skandium, and I couldn’t be happier with the outstanding service provided by Luke in customer services.

Luke’s customer service truly stood out—he was not only knowledgeable about the product but also patient and helpful in addressing all my queries. Skandium’s commitment to excellence in customer service is evident through Luke’s exceptional assistance.

Having been referred by long-standing customers who praised Skandium, I can now confidently say that their recommendation was spot-on. In an era where exceptional service is rare, Skandium has won me over as a customer for life. I highly recommend Skandium’s top-notch service to anyone seeking quality and professionalism in their purchases!

9 de fevereiro de 2024
Avaliação não solicitada
logotipo da Skandium

Resposta da Skandium

Prathit, Thank you so much for your fantastically kind words!

Luke I Skandium

Avaliado com 5 de um total de 5 estrelas

Competitive and competent

checked prices against 3 other companies stocking same item and Skandium was by far the most competitive. Then there was great customer service from Claire and Luke. Great advice and flexibility when I changed my mind. Best thing was speed of response - excellent. Very happy.

16 de fevereiro de 2024
Avaliação não solicitada
logotipo da Skandium

Resposta da Skandium

Thank you so much for this superb review, Lara!

We're really happy to hear our team could help you on this occasion.

Luke I Skandium

Avaliado com 5 de um total de 5 estrelas

A first class service

Dealing with a lady called Claire has been absolutely brilliant. She is totally professional and has responded to my without hesitation. It has been a great pleasure in dealing with her. A first class service and greatly appreciated by all her work. Thank you very much.

16 de fevereiro de 2024
Avaliação não solicitada
logotipo da Skandium

Resposta da Skandium

Thank you so much for this super review, Richard!

It's great to hear our team have delivered once again - should you need anything, please let me know!

Luke I Skandium

Avaliado com 5 de um total de 5 estrelas

Great experience with Skandium

Great experience with Skandium , easy to order. Very good communication on ordering and delivery timeframes. Arrived sooner than expected and really helpful and communicative delivery team. The items are excellent too , very pleased

13 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

We expected flat pack...

It was not at all clear on the website that the table could not be disassembled - we expected flat pack that we could then put together. Given the size it was impossible to bring it through the door and had to be delivered over the hedge and shed at the rear.

13 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Consistently excellent

I've had to contact Skandium a couple of times recently to help with a replacement Carrie Lamp by Norm which developed a fault with the charging port. On both occasions Claire was prompt, helpful and efficient in resolving my case. I won't hesitate to buy from Skandium in future as I know I'll be well supported should I need after sales care.

9 de fevereiro de 2024
Avaliação não solicitada
logotipo da Skandium

Resposta da Skandium

Thank you so much for your super review Dave!

We're so proud to hear of the service you have received with our team!

Luke I Skandium

Avaliado com 5 de um total de 5 estrelas

The experience with Skandium was great

The experience with Skandium was great. I had a small issue with an order and the costumer service was extremely helpful and efficient in helping me! Truly trustworthy and recommended !

9 de fevereiro de 2024
Avaliação não solicitada
logotipo da Skandium

Resposta da Skandium

Good Morning Angelica,

Thank you so much for your super review!

We are so happy to hear our team assisted you with any issues you have had!

Luke I Skandium

Avaliado com 5 de um total de 5 estrelas

A brand to be trusted

A brand to be trusted, and super service from Claire!

6 de fevereiro de 2024
Avaliação não solicitada
logotipo da Skandium

Resposta da Skandium

Good Morning Dennis,

Thank you so much for your super kind words!

Luke I Skandium

Avaliado com 5 de um total de 5 estrelas

I have found Skandium to be incredibly…

I have found Skandium to be incredibly helpful and easy to deal with. Luke went above and beyond recently to help me track down some replacement fittings that I needed for some lights I had previously bought from them. Would definitely recommend them and buy from them again.

1 de fevereiro de 2024
Avaliação não solicitada
logotipo da Skandium

Resposta da Skandium

Thank you so much for this excellent review!

We're incredibly happy to hear your team have gone above and beyond to assist you!

Luke I Skandium

Avaliado com 5 de um total de 5 estrelas

Skandium and Jewell Enterprises get 5 stars easily

5 stars from start to finish: from finding a perfect Skandium ladder; then a lot of patient help from stress-reducer Helen in the Jewell Enterprises Courier office to co-ordinate a good delivery date; finally 5 stars also for the delivery itself - two very professional men from Jewell who coped brilliantly with the totally confusing system of addresses on our road. Highly recommended

31 de janeiro de 2024
Avaliação não solicitada
logotipo da Skandium

Resposta da Skandium

Good Morning Michael,

Thank you for this excellent review! It's always great to hear your courier have delivered not only physically but also with their service!

Luke I Skandium

Avaliado com 5 de um total de 5 estrelas

Luke was amazing at getting back to me…

Luke was amazing at getting back to me quickly about any questions I had. They price matched the product I wanted with no fuss!
I would always shop here where possible!

29 de janeiro de 2024
Avaliação não solicitada
logotipo da Skandium

Resposta da Skandium

Good Afternoon Michael,

Thank you so much for your superb review! We're happy to hear our team helped you with your purchase.

Hopefully, we can welcome you back again soon!

Luke I Skandium

Avaliado com 5 de um total de 5 estrelas

Beautiful

Well-organised. Good communication. Beautiful, well-designed products.

23 de janeiro de 2024
Avaliação não solicitada
logotipo da Skandium

Resposta da Skandium

Thank you so much for your excellent review!

Luke I Skandium

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Really quick and helpful response to my issue when I emailed. My address was not showing correctly on my order and this was updated within minutes of my email sending. Fabulous.

10 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Contact with Skandium Customer Services

I had to contact Skandium Customer Services about a problem with an item I ordered.
Thank you very much Claire for your quick and helpful response and for resolving the problem with the order so efficiently.
I really appreciate it.

9 de janeiro de 2024
Avaliação não solicitada

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