Poor service, courier at fault but company not helping
Website states "Amazing customer service" "7 days a week"
I contacted multiple times via e-mail, instagram, facebook and eventually got a reply 3 days later.
My parcel is stuck in transit, has not changed tracking in 7 days now.
I contacted the courier, and they say they have the parcel in Germany, unable to move it due to mad weather (for 7 days, really?)
Skidnation have no knowledge of this, and do not have this information from the courier depsite a 5 minute phone call with the courier revealing this to me.
No refund can be issued as the courier needs to conlcude their formal investigation.
I find this level of service to be so poor, and I will never order from this company again.
To anyone on the fence about ordering, stick with ILMotorsport, at least it will arrive in timely fashion from there.
