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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I have sent several emails to skillsuccess. My login credentials were compromised for breach of dark web. My email is groverg live and I have paid for lifetime subscription. Now it says my account is... Ver mais

Avaliado com 1 de um total de 5 estrelas

The website is constantly down now - are they closed for business? I had a lifetime membership which I cannot use now. No reply when I email support.

Avaliado com 5 de um total de 5 estrelas

I DO know that I wasted thousands of dollars to get an accredited teaching degree and wasted it all because I only taught for one year. With the one pay, all inclusive, lifetime deal, just one click... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Provedor de serviços de carreira e educação

Escrito pela empresa

An online courses community for people interested in creating a meaningful life through learning things you care about.


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

326 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,4

Todas as avaliações

(326)

8 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

The course was a great start for…

The course was a great start for understanding Agile - Scrum Management. I strongly suggest that you take the time to sit down and finish it in one setting.

28 de setembro de 2022
Avaliação não solicitada
logotipo da Skill Success

Resposta da Skill Success

Hi, Rachel! Thanks for leaving a review! It brings us joy to know you enjoyed one of our many courses. We hope for your continued support!

Avaliado com 4 de um total de 5 estrelas

Updated-Issue resolved

Today(Oct 2, 2022) I had $150 removed from my account for the yearly cost.

I am a disabled Veteran with memory issues and on a limited income. When I saw it I reached out only a few hours after the funds where removed to cancel. I was advised they could not refund the money.

Customers should be first. I never received an email letting me know the payment was even coming up. Also,it was removed today and I never used the services. I had great reviews for them until this happened.

October 24th 2022 - I raised my review from 1 to 4 stars as the company actually did reach out and fixed the issue right away and refunded the money I didn't give it 5 stars only due to notification process could be better.

2 de outubro de 2022
Avaliação não solicitada
logotipo da Skill Success

Resposta da Skill Success

Hi! Thanks for the feedback! This has been resolved by our Customer Support Team. Despite the request being outside of our money-back-guarantee guidelines, a refund has been processed on the same day it was requested. If you feel this has not been addressed, please reach out to us by sending an email to support@skillsuccess.com.

Avaliado com 1 de um total de 5 estrelas

The annual subscription scam is a rib…

The annual subscription scam is a rib off on people who don't remember there's an annual subscription after a year; and especially when most of these video are useless or very basic stuffs that you no longer want to login to use in last 9 months and probably fade out you have such purchased.... Now suddenly pops up a $150 charge! You cancel it and the transaction haven't even go thru...but they said they can't refund you once charged!? If a product not work for you, you notify them immediately and they said can't refund, what do you feel? This is a plot scam that they can make money on people who could possibly forget due to not used often! If that's a product not work for customer, they should understand and not using excuse because of the subscription. I can understand they don't refund on last year since it's already been used, but not refund for something that you haven't even used? Do you think that's a right way to treat customer?

23 de setembro de 2022
Avaliação não solicitada
logotipo da Skill Success

Resposta da Skill Success

Hi! We understand you're frustrated and want to know how we can help? We also want to remind you that per the Terms of Use that you agreed to, our money-back guarantee is only applicable to first payments. Kindly send an email to support@skillsucess.com so we can assist you further. Thank you!

Avaliado com 5 de um total de 5 estrelas

A Solution Oriented organization

I encountered a technical issue to which I brought to the school's attention; the issue was immediately resolved by them going above and beyond what I had expected hence why I deem them to be a 5 star ranking organization. I am now enjoying their course.

20 de setembro de 2022
Avaliação não solicitada
logotipo da Skill Success

Resposta da Skill Success

Hello, Edwin! Thank you so much for taking the time to leave a review! We're glad to know your issue was resolved promptly! Happy learning!

Avaliado com 5 de um total de 5 estrelas

Top level customer support service

Top level customer support service! Wanted to receive a refund for a payment I accidentally made. Everything was solved just in one email.
Big thanks to the customer support team!

18 de setembro de 2022
Avaliação não solicitada
logotipo da Skill Success

Resposta da Skill Success

Hello, Yulii! We appreciate you giving us a 5-star! We're happy to know we were able to address your concerns!

Avaliado com 1 de um total de 5 estrelas

Stay away from Skill success

Very similar story from others low rated reviews. They charged me a annual subscription with no warning and claim there is no way to refund the money. I will try one more time with them and next with my bank. It is very "quiet" bad business. My two cents-stay away.

16 de setembro de 2022
Avaliação não solicitada
logotipo da Skill Success

Resposta da Skill Success

Hi! Thank you for letting us know about this. We can see you're frustrated and want to know how we can help? We also want to remind you that per the Terms of Use that you agreed to, our money-back guarantee is only applicable to first payments. Kindly send an email to support@skillsucess.com so we can assist you further. Thank you!

Avaliado com 5 de um total de 5 estrelas

I have used Skillsuccess for quick and…

I have used Skillsuccess for quick and concise learning in my previous employment. I am using their job searching tools to land a job now. They respond to email enquiries in a timely manner and are good to work with. They offer great value for the price of their courses. I highly recommend Skillsuccess!!!

15 de setembro de 2022
Avaliação não solicitada
logotipo da Skill Success

Resposta da Skill Success

Hey, Andrew! Thank you for writing such an awesome review and for giving us a 5-star! It brings us joy to know that our courses have helped you grow as an individual! Keep learning!

Avaliado com 1 de um total de 5 estrelas

Skillsuccess is a thief

Skillsuccess is a thief. They won't refund your money once an automated payment is made. You cannot cancel your subscription when you make the payment. That is not acceptable. You are just using our weaknesses

15 de setembro de 2022
Avaliação não solicitada
logotipo da Skill Success

Resposta da Skill Success

Hi! Thank you for bringing this up! We're sorry to hear you feel this way and would like to know how we can help?Also, we just want to remind you that per the Terms of Use that you agreed to, our money-back guarantee is only applicable to first payments. Kindly send an email to support@skillsucess.com so we can assist you further. Thank you!

Avaliado com 5 de um total de 5 estrelas

Google Apps Script: Mini Projects With Google Sheets

This course is such great value for money. It is paced at just the right speed and provides useful projects that I will be able to use again and again.

8 de setembro de 2022
Avaliação não solicitada
logotipo da Skill Success

Resposta da Skill Success

Hello, Grainne! We're so happy to hear you're learning a lot from our courses! We hope for your continued support!

Avaliado com 1 de um total de 5 estrelas

Bait and switch- stay away from SkillSuccess

Consistent with many others- I just checked to see I paid $69.00 for a subscription last year and was just charged $150.00 (what they characterize in their emails as a “slight increase”). They sent me emails in May and June about this general increase, but nothing confirming my actual cost for my specific plan and the date I would be charged. When I emailed customer service today for a refund, they feigned helplessness, and then in essence replied to my follow up with “we’ll take our chances when you dispute this with your credit card,” which I did immediately. It’s pretty rich for them to blame the price increase on “global rising costs” and then treat their customers like we are not all facing the same financial challenges and refuse to issue refunds when requests are made the same day as the charge. Stay away- a classic “bait and switch” if I’ve ever seen one.

UPDATE: Skill Success responded to my review, and when I again followed-up with them, they said that since I had filed a dispute, “We can no longer make any changes to your account since all transactions have been suspended. We just have to wait for your bank's decision.” I asked them from the start for a refund and now they are pretending they can’t issue one because of the dispute. This follow-up cements my deservedly-dismal view of this company.

6 de setembro de 2022
Avaliação não solicitada
logotipo da Skill Success

Resposta da Skill Success

Hi! Thank you for letting us know about this. We are sorry you feel this way and would like to know how we can help? Kindly send an email to support@skillsucess.com so we can assist you further. Thank you!

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

6 de setembro de 2022
Avaliação não solicitada
logotipo da Skill Success

Resposta da Skill Success

Hello! Thank you so much for leaving this review! We will definitely let our Customer Support Team know about the review you left.

Avaliado com 1 de um total de 5 estrelas

Don't get tangled up with this scam

Don't get tangled up with this scam! The videos are old.
They charged my card with no notice a year later. I did not agree to a subscription! I contacted them about the charge and was told too bad. Now I'm disputing the charge through my bank.
Looks like they pay for good reviews. Don't trust them!

5 de setembro de 2022
Avaliação não solicitada
logotipo da Skill Success

Resposta da Skill Success

Hello! We are sorry to hear you feel this way! We are actively working on adding videos and updating them with the latest information! Also, we'd like to remind you that our money-back guarantee guidelines is only applicable to first payments and if it's within 10 days from the start of your subscription. If you need further assistance, you may reach out to us by sending an email to support@skillsuccess.com. Thank you!

Avaliado com 1 de um total de 5 estrelas

Buyer beware!

One year ago, my spouse signed me up for the Skill Success two-week free trial, looking for a specific theme of class. It looked promising, so we signed up for an initial subscription, after the free trial ended. Six months into the paid subscription, I found that the classes I wanted weren't actually what I needed them to be. Many of the classes seemed pretty well done, just not what I was looking for. My spouse then contacted support to cancel the next subscription renewal. They were assured that the subscription was canceled, but we never received documentation of this.

With no warning at all, the yearly subscription renewed yesterday, even though it was "canceled". Independent of the havoc it caused in my bank account, the customer service to resolve this issue was difficult to deal with. Not difficult to reach, but they kept trying to upsell, blame us for their error (not marking the account correctly as canceled when we canceled it six months ago), and being borderline rude about it all.

End result is that the account is now marked as canceled, as it should have been, and they are refunding our errant subscription fee.

Also, buyer beware - it seems that the first payment after the free trial is considered a renewal. The first annual renewal (second payment) they consider to be the *second* renewal, and doesn't fall under normal cancelation rules. Sneaky. Very sneaky.

(I have receipts this time, but can't see where to upload them here.)

4 de setembro de 2022
Avaliação não solicitada
logotipo da Skill Success

Resposta da Skill Success

Hello! Thank you for letting us know about this! We are actively working on improving our courses to provide you with a better learning experience! Also, we'd like to remind you that Free Trial Subscriptions need to be canceled before it ends to prevent non-refundable charges especially since we send notifications before we charge you. If you need further assistance, you may reach out to us by sending an email to support@skillsuccess.com. Thank you!

Avaliado com 5 de um total de 5 estrelas

I first learned about this site 3 years…

I first learned about this site 3 years ago and until now I'm still using this site and take online courses. They have many Personal Development courses that will definitely help you improve yourself and hone your skills.

28 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good experience

I love how the courses are so in-sync with what I'm looking for. Even the customer service is quick and helpful when I had questions in the start, that is hard to come by these days! *wink*

25 de agosto de 2022
Avaliação não solicitada
logotipo da Skill Success

Resposta da Skill Success

Hello, Clark! Thank you so much for taking the time to write this wonderful review about your recent experience with us! We always love to see students getting the most out of our courses and services.

Avaliado com 1 de um total de 5 estrelas

STAY CLEAR AWAY!!! BAD ETHICS!!

BAD ETHICS!!! I signed up a year ago and paid a year subscription. I became ill and was not able to use it at all. Through everything, this was the last thing on my mind. Now it’s a year later and without any warning or reminder of a renewal, they charged my credit card $196.70. I did write them to explain I did not use it for the first year and already paid and now was told too bad, I have to pay another year and not be able to use it! SHAME ON YOU!!!!!! I am urging you to go push the button ‘unsubscribe’ before it costs you!!

25 de agosto de 2022
Avaliação não solicitada
logotipo da Skill Success

Resposta da Skill Success

Hello, Kimberly! We appreciate you bringing this to our attention! We'd like to inform you that since you've signed up, we've never received any request to cancel the subscription. Per the Terms of Use that you agreed to, the subscription is on auto-renewal which is why you were charged an amount of $150 only for this year. Kindly send us an email at support@skillsuccess.com for further assistance.

Avaliado com 5 de um total de 5 estrelas

Exceptional customer service

Grace was my representative and she was “extraordinary! What would have bieien isimply an ordinary experience soon became an extraordinary one!! Grace is very professional, knowledgeable, friendly and patient. Good job, Grace!!i

16 de agosto de 2022
Avaliação não solicitada
logotipo da Skill Success

Resposta da Skill Success

Hello! Thank you so much for sharing your recent experience with our Customer Support Team! We are happy to know she was able to greatly serve you!

Avaliado com 5 de um total de 5 estrelas

Skill Success provide great courses

Skill Success provide great courses.
Their customer care team is very good.
They're always there to resolve any issues that may come up.

16 de agosto de 2022
Avaliação não solicitada
logotipo da Skill Success

Resposta da Skill Success

Hi, Kostas! Thank you for letting us know what you think about the courses that we offer and for sharing that experience through this review! We hope for your continued support and encourage you to recommend us to your friends and family too!

Avaliado com 4 de um total de 5 estrelas

Good Value for the Quality of Courses!

I have finished 3 courses and have been pleased with the quality. I have learned a lot about marketing and plan to keep at it!

13 de agosto de 2022
Avaliação não solicitada
logotipo da Skill Success

Resposta da Skill Success

Hello, Lorene! Thank you so much for taking the time to leave us a review! We are happy to know that you've been enjoying the courses we have available! We encourage you to recommend your friends and family too!

Avaliado com 5 de um total de 5 estrelas

Very informative

Very informative, fast moving and he gave great advise

13 de agosto de 2022
Avaliação não solicitada
logotipo da Skill Success

Resposta da Skill Success

Hi, Pati! Thank you for giving us a 5-star rating! These kinds of reviews help us to keep going and motivate us to do our best to provide you with the courses and service you deserve!

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