Ski Solutions Avaliações 316

We arranged a ski holiday via Clare at Ski Solutions. She was professional, helpful and knowledgeable and it was great speaking to a "real" person to clarify things. Clare called back as promised and the booking was a swift process. All documents arrived on time and were very informative. Clare also offered to book ski passes and skis which was great - one less thing to worry about. We would definitely use Ski Solutions again.

We booked via Ski Solutions for the first time in December 2022 and thought the experience was so good that we have already used them again for our next ski trip. Clare was impressively knowledgeable about the resorts and accommodation and her insights were really helpful. Also valuable in the booking process as well with some useful tips. We had a fairly complex booking with flights from three different UK airports for the group but she took it in her stride and the whole experience was very good and responsive.

Luke. Great recommendations and lovely manner. Quality product too

Clare is always consistantly polite, knowledgeable, and seems to find the best deal & discounts! This is why we returned for her help this year.

We booked our ski holiday with Alice who has great communication, is really helpful and came up with suggestions which could save money on our trip. I'd definitely recommend booking with her & ski solutions.

Really easy to deal with - great knowledge and advice

Adviser was knowledgeable, helpful, courteous & efficient. He had a great sense of humour & was very to happy as much as possible.
We had to leave a message on two occasions without any guidance as to when we woumd have a response. It would be helpful to provide a rough idea eg. Within 3 hours, or by the following day

The person dealing with my enquiry was really knowledgeable about the resort I was looking at. The were very polite, returned my call and we’re efficient at making my booking.
I would definitely book with Ski Solutions again.

we have not yet gone on our holiday, but so far, the experience with ski solutions is that they are speedy, friendly, professional, knowledgeable, helpful, direct, and super efficient. It has been a pleasure working with them, and I would definitely use their services again. I highly recommend them. I was so relieved to find them, and have all the details sorted so quickly!

Efficient, knowledgeable and responsive team made it easy to book. Received a detailed, well presented quote which we felt was value for money and promptly booked.

Do NOT book with ski solutions. They massively overcharged us for our hotel. It ended up costing more than £4000 more for 2 rooms than the hotel would charge at premium rate. We only realised when we got to the hotel and saw the rooms and started talking to the hotel.
We have since contacted Ski solutions who have told us that that is "just what it cost". Various excuses used are that the cost included the flights, even though they were itemised separately on the invoice. We are so appalled by their responses and customer Service. There has been complete denial of the itemised bill we were sent. I am considering legal action now.

Steve is always so attentive to our needs making the whole process of booking a ski holiday (in our case for a party of 10) a simple and enjoyable experience.

Excellent communication with Tom, who booked our ski holiday at short notice to Canada. It is reassuring to book with a professional company who look after all details.

Charlotte at Ski Solutions was extremely helpful when booking our holiday to Les Arc. Very responsive to phone calls and voicemails and couldn't do enough to help us. Thank you!

Great to speak with real people who also know about skiing. Mark was really helpful and was pleased we got the holiday we were looking for with Inghams in Saalbach, as dealing with Inghams directly was difficult and they were unhelpful.

Ski Solution fully understand our ski holiday requirements and provide excellent service, we’ve booked through them for many years and have never been disappointed.

Friendly, efficient, knowledgeable, helpful

First time calling this company and called up today and spoke to a guy called James, very unhelpful and made me feel like a burden calling. I’ve been skiing plenty of times before and I know how much a ski trip can/should cost. Felt like I was being mocked for my budget despite this same budget having taken me on all of the ski trips I’ve previously been on.

Unhelpful, unfriendly and clearly not very customer focussed. Will no longer be trying this company and will take my service to previous companies who have been helpful and had a pleasant customer journey.

Very pleased with the service. A shame we missed out on our first choice of hotel, but Emily found us a very suitable replacement.

I made a vague online enquiry on a Friday evening. James called on Saturday morning and offered a range of options. He was very knowledgeable about the various resorts. I took some time to consider my options and phoned later that day to book what my husband and I chose. A very prompt, courteous, knowledgeable service, with no pressure to make a hasty decision.