Skybooker Avaliações 1.050

Do not use Skybooker. Had a flight from LAX to Auckland that was completely cancelled, paid a total of $620 for the flight and got a flight credit of $450 because of a “non-refundable credit card fee,” I mean how? They stole $170 from me for a flight cancellation that was completely out of my control. And then have the nerve to tell me I have to use it by the end of this year or I just lose the money. So unacceptable in a time like this and I will never be using this site again. Please book elsewhere.

Easy to use and helpful for a first time user

Had to cancel my flight due to COVID-19. Wrote an email and they managed everything for me. I booked a new flight and didn't know how to use my future credit. I called in and got helped out without a problem.

I understand that they have a lot of things happening right now with COVID-19 but their customer service is horrible. I explained to them multiple times that my flight was canceled and that Delta was issuing REFUNDS. They refused to even attempt to get a refund from the airlines. I will pay more money and book directly through the airline next time.

Update: Even after their reply, there has been Zero communication with me. I got refunds directly from the airlines. With Zero help from Skybooker.com

thanks
thankssss

The flight we were booked on to Australia for Apr. 12 - 25 has been cancelled by Virgin Australia (as are all of their international flights until June 14). Virgin Australia said they are issuing refunds for all cancelled flights but because we booked through a third party we have to get our refund from the site we booked through, however, skybooker.com is refusing to refund our purchase. Unfortunately, it seems that we will have no choice but to seek legal action.

I tried to cancel my trip because of the Coronavirus but I couldn’t get a hold of anybody.

Update: The company has reached out to me and sorted out my issue.
I do want to say that my original review may have been a little premature. With everyone's anxiety levels to the roof at the moment, I can agree, it may feel like the company is abandoning you but my advice is to trust that they will call you and they will do everything they can to sort out your issues. Please remember that they are a small company that doesn't usually get this many calls from customers
... The sudden influx had left the company scrambling to help every customer as fast as they can without the infrastructure needed to do so.
Be patient and understanding.
What's going on is not their fault, the airlines fault or yours. everyone is doing the best they can and if they have to charge you a fee, it's in order to stay afloat and keep paying employees through all this. I just wanted to let everyone know I've realised I was wrong and should have done better. If we are all a little more patient, understanding and flexible, we may get through this a little easier.

Terrible Terrible terrible... I've been trying for 4 days to cancel my flights to Bali with no luck... Customer service line does not work... Just plays on a loop... Sent numerous messages and keep getting the same response...

The airlines, Cathay Pacific, is refunding tickets purchased, confirmed with the airlines this morning, but when I email Skybooker, they say the airlines is not refunding. I don't trust this site as far as I can throw them...

I can totally understand that a travel agency could have their hands full at this time... I can also understand the customer service line not working (it being a small company and not having enough resources to handle the load) and I can also appreciate if they charge a fee for cancelling... They have to pay their bills after all... This situation is no one's fault...
But what I can't accept it the misinformation and what appears to be avoiding customers. They have responded to me twice and both times I received what felt like automated responses telling me that my airlines is not accepting cancellations and that I should basically get on my flight irrespective of what the restrictions are. I have repeatedly asked for someone to call me back with no answer and it feels like they are rather giving me the run around until after my flight takes off.

Trying to change flights. There is no phone number or clear contact information

If I could give negative stars, I would. I was in Europe on 3/11/20 when my return flight back to the states scheduled for 3/18/2020 was cancelled. I called and emailed them multiple times between 3/11/20 and 3/14/20 to rebook a new return flight as the airline said I had to contact the third party. No response. I ended up having to buy a WHOLE new one way flight back home to the states that cost more than my original round trip ticket. On 3/16/2020 I sent them a message about my return flight and they said

“Please be informed that partially used tickets are non refundable.

The Airline is providing you the rebooking option wherein you can use your ticket before 31 Dec 2020 by paying fare and tax difference.

Request you to decide and let us know the dates.

Note: If reservation is not cancelled 24 hours prior to departure time then ticket will not have any value.

We are servicing customers via phones & emails that are scheduled to travel within the next 72 hours.

Please note - As Airlines are not giving full refunds on their disrupted flights, all refunds are subject to airline penalties with an option of future credit. “

I responded asking them to cancel the rest of the reservation and give me a voucher to rebook. Again, no response. After calling the airline, they were able to look into my ticket and told me that it had no value. How could my ticket have no value if I hadn’t gotten on the plane? Skybooker is NEGLIGENT for leaving me stranded in Europe. I would rather walk to Europe than buy a ticket from them. Rest assured, action will be taken.

Edit- The airline has informed me that they have refunded the remaining value of my ticket to skybooker. Let’s see if they actually refund me the portion of my unused ticket.

I sent an email asking how to go about getting a refund for my flight that was cancelled early Saturday morning. ASKED HOW. Well, my airline ended up rebooking a different flight later Saturday night, so I was no longer worried about getting a refund. DUE TO CORONAVIRUS THOUGH, IF A FLIGHT IS CANCELLED YOU'RE DUE A REFUND, NOT A VOUCHER. ANYWAYS. I get an email this morning saying they've cancelled my booking and I'm due a $389 CREDIT TO THE AIRLINE, not the $477 I paid. SO NOT ONLY DID THEY CANCEL MY TRIP ON THEIR OWN FRUITION, THEY WANT TO GIVE ME A VOUCHER FOR $90 LESS WHEN I SHOULD BE COMPENSATED FULLY FOR THEIR MASS F*** UP.
UKAG89.

For reference, here's the quoted emails!!:
"So, my flight has been cancelled for my trip to Edinburgh. How do I go about getting the full refunds or get a travel voucher? The flight back has yet to be cancelled, but I obviously cannot get there to fly back. Your website says to go through the airline website, but both airlines are saying that I have to go through the agency I booked with. My PNR is UKAG89."

Email back:
"Hi Bri,

As per your request, we have canceled your booking, this to inform you that the ticket is Non-refundable you can this as a future credit until 31Dec20 but the fare difference applies.

Regards,
Susan"

"Dear Briana Smith,

Future credit of $389.71 has been applied. We have cancelled your itinerary to avoid no-show. The future credit for your travel will be applicable as per guidelines provided by airline posted online.

Thanks.
Skybooker Team."

Airfrance guidelines for cancelled flight
"YOUR FLIGHT HAS BEEN CANCELED
If your flight has been canceled and you no longer want to travel, you can obtain a refund of your ticket from your sales agent.

If you purchased your ticket on our website, you can request a refund online."

Excellent service very helpfull people i love them

Skybooker quotes a price and send an email confirmation, but my credit card had two separate charges, one for Skybooker and the other New Zealand Air. The two separate charges added an additional $2.00 as compared to the email confirmation. So I contacted Skybooker, explained the situation, and the difficult-to-understand agent tried getting me to send a screenshot instead of looking at my account and seeing what was charged. I persisted, and the agent sought a manager’s approval to refund the $2.00 that would be applied within 4 business days. Although the discrepancy was remedied, the two separate charges to my credit card was totally unexpected. I do not know if I would use this website again because of the angst it caused.

It's very difficult to communicate or change your plans...I was told to wait from Feb to at least April after all my events in Rome were cancelled in Feb due to the coronavirus. otherwise..ok!

0 customer service. My flight got canceled and (and I know this thanks to the airline) and I can't reach them. Can't reach via phone, they won't return my emails and they don't have an office. STAY AWAY, the 20 dollar difference is not worth it.

Was not aware of two different insurances. One through Airfare and one through Delta as far as I can make out. Maybe they cover different things.

My experience was great, I was pleasantly surprised I could choose the seats I wanted even if it was a last minute reservation.

Refund process of air canada was so long....