Slackjaw Apparel Avaliações 604

O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This is clothing at its highest quality. Great designs and produced to a high standard. Shipping is quick. Usually within 5 or 6 days from placing an order. The prices are a little on the high side bu... Ver mais

Avaliado com 5 de um total de 5 estrelas

There was an initial problem with some sizes ordered. However Rob the owner was so understanding and sent replacements and refunded our return postage. The T-shirts are top quality and fantastic desig... Ver mais

Avaliado com 5 de um total de 5 estrelas

UPDATE:they handled this after speaking to them. Don’t think it’s fair to keep this up and negatively affect their business. Had to return a hoody as it was too big. Unfortunately there was some c... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I'm a repeat customer of Slackjaw as love their gear, designs and quality. Have quite a few t shirts, some hoodies and for a while was after a breakout dropout long sleeve T, so was super happy to rec... Ver mais

Detalhes da empresa

  1. Loja de Roupas

Escrito pela empresa

One for the road. Adventure & Moto inspired Clothing & Accessories.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

604 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Response to your response

Re: your response to my review.. I suggest you check you inbox’s again, because I assure you I did message.
Also while we are on the subject of my order, the fit of the T’shirt is awful, really bad cut..
I’m a size large and of an athletic build with no pot belly.. the torso is snug and the arms are baggy with tight chest area.
So between the bad cut of cloth and poor customer service, I shall not be buying again.. which is a shame because I like your designs..

9 de julho de 2025
Avaliação não solicitada
logotipo da Slackjaw Apparel

Resposta da Slackjaw Apparel

Hi Andrew, thanks for your valuable feedback. I have checked our inboxes again, using both your surname and email attached to this review and have found nothing - I do apologise! Sorry to hear you weren't a fan of the cut of the t shirts - we had received this feedback previously and reworked all our sizing to fit more in line with said feedback. I also note that you have placed 2x previous orders with us, that seemed to have fit perfectly as they were not returned. So I do apologise that on this occasion we were not able to accommodate your needs. If you need anything else please do not hesitate to get in touch. Thanks again, Rob

Avaliado com 5 de um total de 5 estrelas

The gear is great

The gear is great, dealing on line was easy and straightforward but the best thing is Mark off lean into wind is wearing your gear what a guy and what a program on YouTube love it 😊

Cheers Paddy 🤙

25 de junho de 2025
logotipo da Slackjaw Apparel

Resposta da Slackjaw Apparel

Cheers Paddy! Mark is the man! Glad you love the gear

Avaliado com 2 de um total de 5 estrelas

Was left disappointed

Ordered the 3 for 2 tshirts, loved the designs so was looking forward to them arriving, delivery was fast, but when I opened the package I was left disappointed, one tee was great, quality was high and size was spot on, but the other two tees (same size) were actually smaller in size even tho I ordered all the same, checked the lable and they all matched but only one tee was a good fit, the other two were like 2 sizes down?? Contacted returns to send them all back as if I'm paying over £50 for a product I expect it to be worth it, if all the tees were the same I would of been happy, had free delivery but had to pay to return so over all I paid to look at a product that wasn't up to standard.

UPDATE: thank you for the reply below, however I have double checked my emails to and from your company and at no point did you tell me about the different size issues, only now you have say this, looking at other reviews you have had this issue before and still haven't sorted the problem, look forward to my refund

28 de maio de 2025
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Resposta da Slackjaw Apparel

Hi, thanks for your review. I believe we communicated over email, as mentioned the reason for the size discrepancy was down to us working our way through old size format and introducing new (better fitting) items. Not ideal, we understand, but to avoid wastage it's something we are navigating as best we can. Thanks again for your custom! SJ Team

Avaliado com 2 de um total de 5 estrelas

Sizes not consistent

Ordered 3 t shirts all 2xl .2 fit perfect 1 was too small I sent it back at a cost of £8 royal mail and explained it was wrongly sized .you agreed said it was old stock and said the 3xl will fit me .the 3xl doesn't fit it is still smaller than the other 2xl ones I first received and is very tight .iam not paying another £8 to send it back by royal mail so I'll see if it fits any of my mates .you need to sort out your sizings. Your bone coloured t shirts are much smaller than the black t shirts mick coates

27 de maio de 2025
logotipo da Slackjaw Apparel

Resposta da Slackjaw Apparel

Hi, thanks for your review. I believe we communicated over email, as mentioned the reason for the size discrepancy was down to us working our way through old size format and introducing new (better fitting) items. Not ideal, we understand, but to avoid wastage it's something we are navigating as best we can. Thanks again for your custom! SJ Team

Avaliado com 3 de um total de 5 estrelas

Wrong item, no sign of refund

Was originally sent the wrong item, reached out and got a response from Rob straight away stating I will get a refund once returned. Communication after that was very slow, which I can appreciate from a small business. This seems to be rectified as of this morning. However, in all honesty I won't be purchasing from Slackjaw again which is a shame as I liked the vibe.

7 de maio de 2025
Avaliação não solicitada
logotipo da Slackjaw Apparel

Resposta da Slackjaw Apparel

Sorry to hear we couldn't rectify your issue in a timely manner. As you mentioned, we're a (very) small outfit here and aim to get things fixed as soon as possible but sometimes time isn't on our side. Regardless, we hope you might give us another shot in the future! All the best. SJ Team

Avaliado com 2 de um total de 5 estrelas

Disappointing...

I'm really quite disappointed with my experience. The sizing seems significantly off — I always buy a large, which is usually a reliable fit, but these were extremely tight. I returned them for an exchange to an XL, sending the parcel tracked for next-day delivery.

It took ages to get any response from Slackjaw confirming they'd received the return. By the time they did, the original styles I ordered were no longer available. When the XL replacements finally arrived, they seemed no larger than the original large.

I then requested a return for a refund, again sending the parcel back via tracked next-day delivery. Although tracking confirms it was delivered, I've still received no communication acknowledging the return or processing my refund.

I've now had to request the refund directly through Klarna, but I still haven’t heard anything from Slackjaw. It's such a shame — the t-shirt material seemed great, but the sizing is inconsistent and the communication has been genuinely poor throughout.

1 de maio de 2025
logotipo da Slackjaw Apparel

Resposta da Slackjaw Apparel

Hi Damian, I can see you were refunded on the 20th May. Apologies for the delay! Thanks again, SJ Team

Avaliado com 5 de um total de 5 estrelas

There was an initial problem with some…

There was an initial problem with some sizes ordered. However Rob the owner was so understanding and sent replacements and refunded our return postage. The T-shirts are top quality and fantastic designs and these 3 I’ve ordered will be the first of many I’m sure. Great service, friendly and easy interaction and lovely products. Would highly recommend!

30 de abril de 2025

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