Sledgers Avaliações 

Resposta da Sledgers

26 de mar. de 2019

Thank you Pascal for taking the time to leave a review, although like all these platforms its important we share the truth and accurate facts.
We take our manufacturing and our customers exceptionally seriously, in fact the materials and supplier base we use in the design and development process are essential in everything we do at Sledgers.
You sent us images of pictures of your shoes, with no receipt of your purchase or form of proof of purchase and the shoes looked to our quality control team as they had been completely worn out, it may well have been two years but by the pictures they look they have been worn 18 hours a day for 2 years. We do not use any plastic in any of our products, they are all 100% leather, in fact the entire shoe including the lining are all leather, so not sure where you get plastic from?
We take what we do seriously and this is certainly not a scam.
You did threaten us with bad publicity if we didn't address you complaint, however i am sorry to repeat myself and clearly state that unless proof of purchase was shared the shoes look to have had more than enough wear.
We always approach complaints in a transparent and open manner and often resolve complaints to ensure we maintain a good customer brand relationship, however we will not be threatened and treated like fools.
Thank you again for posting, sorry you feel this way, however i certainly believe the truth in these circumstances must be shared.

David Goulding.
Managing Director.

Merci Pascal pour avoir pris le temps de laisser un commentaire, bien que comme toutes ces plateformes son important nous partageons la vérité et des faits exacts.
Nous prenons notre fabrication et nos clients exceptionnellement au sérieux, en fait les matériaux et la base des fournisseurs que nous utilisons dans le processus de conception et de développement sont essentiels dans tout ce que nous faisons à Sledgers.
Vous nous avez envoyé des images de photos de vos chaussures, sans réception de votre achat ou forme de preuve d'achat et les chaussures regardé à notre équipe de contrôle de la qualité comme ils avaient été complètement usés, il peut bien avoir été deux ans, mais par les photos qu'ils regardent qu'ils ont été WOR n 18 heures par jour pendant 2 ans. Nous n'utilisons pas de plastique dans l'un de nos produits, ils sont tous 100% cuir, en fait, la chaussure entière, y compris la doublure sont tous en cuir, donc pas sûr où vous obtenez en plastique de?
Nous prenons ce que nous faisons sérieusement et ce n'est certainement pas une arnaque.
Vous nous avez menacé de mauvaise publicité si nous n'avons pas répondre à votre plainte, mais je suis désolé de me répéter et clairement déclarer que, à moins que la preuve d'achat a été partagée les chaussures semblent avoir eu plus que suffisamment d'usure.
Nous abordons toujours les plaintes de manière transparente et ouverte et résolvons souvent les plaintes pour nous assurer de maintenir une bonne relation de marque client, mais nous ne serons pas menacés et traités comme des imbéciles.
Merci encore pour l'affichage, Désolé vous vous sentez de cette façon, mais je crois certainement que la vérité dans ces circonstances doit être partagée.

David Goulding.
Directeur.

Resposta da Sledgers

27 de mar. de 2019

Hi Thomas, Thank you for taking the time to leave your feedback, always great to hear direct feedback from our customers.
I am afraid that we do not manufacture any half sizes right now, so a 39.5 is not an option on our brand im afraid.
Thank you for your interest in the brand and i hope we can be of service to you in the near future, our sizes do vary from style to style so i would be tempted to try.
Thank you.

David Goulding.

Resposta da Sledgers

19 de mar. de 2019

Thank you so much for your review. We are glad you enjoyed your shopping experience with Sledgers.

Resposta da Sledgers

24 de jan. de 2019

Thank you Mohammed for taking the time to leave your review.
Kind Regards,
The Sledgers Team

Resposta da Sledgers

27 de mar. de 2019

Thank you for taking the time to leave your feedback.

Enjoy your shoes.

David Goulding.

Resposta da Sledgers

30 de nov. de 2018

Bonjour Bernard.
Merci pour la bonne critique!
Cordialement,

Resposta da Sledgers

11 de out. de 2018

Hello Yousif,

We would like to apologise for the error in attaching your reference number to this order. We send items via forwarding houses frequently and this has never occurred in the past. We trust the parcel was received by you, despite the delay at the forwarding house.

We would like to offer you a 50% voucher off your next purchase.

Please email us on info@sledgers.com for details.

Many Thanks
The Sledgers Team

Resposta da Sledgers

27 de set. de 2018

Thanks Troy.

We are happy to hear the shoes were to your liking.

Kind Regards
The Sledgers Team

Resposta da Sledgers

27 de set. de 2018

Hello Zaid,

We have spoken via email. You are more than welcome to return the goods for a full refund.

The product in question was the same as advertised and maintains are very high standards of comfort and craftmanship.

Kind Regards
The Sledgers Team

Resposta da Sledgers

17 de set. de 2018

Merci beaucoup Marcel.

Resposta da Sledgers

17 de set. de 2018

Thanks Thomas,

Glad the shoes were to your satisfaction and the delivery was prompt.

Kind Regards
The Sledgers Team

Resposta da Sledgers

13 de set. de 2018

Thanks Jeffrey,

Happy to hear you enjoyed the Henry brogues. Comfort always comes first when we design our products.

Kind Regards
The Slegers Team

Resposta da Sledgers

3 de ago. de 2018

Hi Premchand,

Thanks for the positive feedback!

The Sledgers Team

Resposta da Sledgers

27 de jul. de 2018

Thank you Jamal, happy to hear your experience was positive.

Enjoy your shoes and hope to see you again soon!

Best wishes.

The Sledgers team.

Resposta da Sledgers

26 de jul. de 2018

Hi Bernard,

We're very happy to hear you love your shoes so much!

Kind Regards
The Sledgers Team

Resposta da Sledgers

20 de jul. de 2018

Thanks for your feedback Mr. Levee.

We're always happy to hear from happy customers.


Kind Regards
The Sledgers Team

Resposta da Sledgers

12 de jul. de 2018

Hi Patricia, Thank you for spending the time to leave your feedback.
Enjoy the shoes!!!

Resposta da Sledgers

8 de jul. de 2018

Thank you for your feedback. We are certainly sorry to hear you believe that the materials advertised are not used in the manufacturing process. This is incorrect. All of our products are hand made in Portugal at quality, long established factories. Can i suggest that you send some images to me on my personal e mail and i will review what i am able to through an image. Its challenging to review anything through e mail. Please send them to david@primereurope.com, upon receipt i will certainly try to establish what the issue is, although rest assured no corners have been cut in the manufacturing process. Perhaps you can also let me know when you send images where you purchased them through, if they are through our on line site we will take immediate action, ourselves, if its through another third party retailer or on line partners then your agreement is through them.
Thank you for sharing.

Resposta da Sledgers

30 de nov. de 2018

Thanks James,

We are always happy to hear from our satisfied customers

Kind Regards
The Sledgers Team

Resposta da Sledgers

30 de nov. de 2018

Thanks Michael

We are always happy to hear from our satisfied customers

Kind Regards
The Sledgers Team