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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I took a chance with my new Parker-r glasses and so glad I did! I was pleasantly surprised by the quality and the prescription matched to a t! I also cannot complain about the price point as well! I w... Ver mais

Avaliado com 5 de um total de 5 estrelas

You can't beat the price and convince! However I found changing lenses a bit awkward and fearful of breaking the frame. It's also impossible to change the frame without getting finger prints everywhe... Ver mais

Avaliado com 5 de um total de 5 estrelas

We love the glasses we purchased here for my 7 year old daughter. These glasses are top quality and beautiful. They fit my 7 year old face perfectly. She loves the style and color. The customer ser... Ver mais

Avaliado com 3 de um total de 5 estrelas

You get what you pay for. I was disappointed that I didn’t like the frames I ordered or the exchange pair. My first pair I bought there was good so I tried the store again. The lenses were made sp... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Distribuidora de óculos

Escrito pela empresa

Sllac offers a variety of both high-quality designer and daily use with a wide-range of styles starting from $6 with full lens options.After we cut off a lot middle chanins, you can get favorite glasses with 30% of costco's price. If shopping by mistake, you can get free exchange or free return in 14 days without any reason, including full refund option. If there is quality issue in Sllac lenses , we not only offer free exchange, also offer one more price compensation for you. From the comfort of home, buying glasses online has never been so easier. With our virtual try on technology, simple navigation and risk-free policy, your new glasses are a click away. And the best part — that moment the glasses arrive at your doorstep! We are expert in eyeglasses, optician field, we will try our best satisfy your needs, as a new brand online, we will appreciate if you can share your buying experience. You are also welcome to contact us if you have any suggestions or special requirements. Sllac is available both online and offline to anyone anytime.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

410 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Completely disappointed

Completely disappointed! They no longer have a virtual ‘try on’ option and I ordered a pair much too small for my face. I knew they had a 30 day return policy so I requested a return. The policy specifies that the customer pays the shipping which I did. I go to order a new pair and they don’t permit me to use their promotions on a new pair-which is at least a 30.00 value! I will NEVER order glasses from this company again!

25 de novembro de 2024
Avaliação não solicitada
logotipo da SLLAC

Resposta de SLLAC

Hi, Sheila. We sincerely apologize for the inconvenience caused. Regarding the try-on function, we are currently working to improve it to better serve our customers as soon as possible. In the meantime, we recommend checking the frame measurements and comparing them with your old glasses to ensure the right fit.

And for not fit, we offer 100% store credits to purchase a new pair. Please note, however, that store credits cannot be combined with a discount code any more.

Thank you for your understanding, and please let us know if there's anything else we can assist you with!

Avaliado com 1 de um total de 5 estrelas

I ordered a pair

I ordered a pair, they put the wrong address on it by mixing up North and South, USPS sent the package back to them that day before i had time to go in since i was at work, i contacted them and they where rude and dismissive and wont send me another pair since the first pair is on its way back to them. So not only do they get to keep mu money but they also get to keep the glasses. This place is a scam

18 de novembro de 2024
Avaliação não solicitada
logotipo da SLLAC

Resposta de SLLAC

Hi, Yana, every order was shipped according to the order shipping info, we are unable to edit the shipping info without customers' permission. Unfortunately, we noticed the shipping info for your order was entered incorrectly, mixing up North and South, which caused the package to be returned.

We are currently waiting for the package to be returned to us so we can resend it to you. Alternatively, we can immediately remake your order for free and you would only need to cover the freight cost.

We replied to you both emails but failed delivery for "Recipient's email server is unavailable or has not accepted your message.", please contact us in ig/facebook and let us know how you’d like to proceed at your convenience. We’re here to assist you!

Avaliado com 1 de um total de 5 estrelas

I have bought several pairs of glasses…

I have bought several pairs of glasses from them. As soon as I needed to return a pair in compliance with their 30 day return policy, they sent me back and forth emails for several days with request after request that made no sense. I provided them all the info they needed, I provided photos of the glasses, order number, and then after several more emails from them they asked me to “mark” the glasses showing they are crooked? They’re making this extremely difficult and it’s not even necessary because I was literally going to reorder more after this one pair was returned. They’re a fine company if you like the pair you receive but good luck if you need a return.

29 de outubro de 2024
Avaliação não solicitada
logotipo da SLLAC

Resposta de SLLAC

Hi there, we’re sorry for the inconvenience this has caused. Could you please provide us with your order number? Once we have it, we’ll recheck it for you right away and resolve this for you as soon as possible. Thank you for your patience, and we’re here to help!

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