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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I took a chance with my new Parker-r glasses and so glad I did! I was pleasantly surprised by the quality and the prescription matched to a t! I also cannot complain about the price point as well! I w... Ver mais

Avaliado com 5 de um total de 5 estrelas

You can't beat the price and convince! However I found changing lenses a bit awkward and fearful of breaking the frame. It's also impossible to change the frame without getting finger prints everywhe... Ver mais

Avaliado com 5 de um total de 5 estrelas

We love the glasses we purchased here for my 7 year old daughter. These glasses are top quality and beautiful. They fit my 7 year old face perfectly. She loves the style and color. The customer ser... Ver mais

Avaliado com 3 de um total de 5 estrelas

You get what you pay for. I was disappointed that I didn’t like the frames I ordered or the exchange pair. My first pair I bought there was good so I tried the store again. The lenses were made sp... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Distribuidora de óculos

Escrito pela empresa

Sllac offers a variety of both high-quality designer and daily use with a wide-range of styles starting from $6 with full lens options.After we cut off a lot middle chanins, you can get favorite glasses with 30% of costco's price. If shopping by mistake, you can get free exchange or free return in 14 days without any reason, including full refund option. If there is quality issue in Sllac lenses , we not only offer free exchange, also offer one more price compensation for you. From the comfort of home, buying glasses online has never been so easier. With our virtual try on technology, simple navigation and risk-free policy, your new glasses are a click away. And the best part — that moment the glasses arrive at your doorstep! We are expert in eyeglasses, optician field, we will try our best satisfy your needs, as a new brand online, we will appreciate if you can share your buying experience. You are also welcome to contact us if you have any suggestions or special requirements. Sllac is available both online and offline to anyone anytime.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

410 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Nice glasses

Glasses were as I expected and look great on my son. One nosepad was broken but it came with 2 extras (along with tiny screwdriver and extra screws) so no problem.

6 de outubro de 2022
logotipo da SLLAC

Resposta de SLLAC

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Avaliado com 2 de um total de 5 estrelas

Glasses arrived in a Manila envelope…

Glasses arrived in a Manila envelope with both cases cracked. Definitely not happy about the packaging

1 de novembro de 2022
Avaliação não solicitada
logotipo da SLLAC

Resposta de SLLAC

We are very sorry about this. You can always contact our customer service and we will resend it for you.

Avaliado com 5 de um total de 5 estrelas

Outstanding service

Outstanding service. Great product!

14 de setembro de 2022
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Resposta de SLLAC

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Avaliado com 5 de um total de 5 estrelas

I have made 4 orders from SLLAC and…

I have made 4 orders from SLLAC and each order was exceptional. Virtual try on allows you to see how they will look on your face.
Bang for your buck. Amazing discounts. 2 week turn around. I have so many glasses. I can wear a different pair for 2 weeks.
Highly recommended.

20 de março de 2022
Avaliação não solicitada
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Resposta de SLLAC

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Avaliado com 1 de um total de 5 estrelas

Recieved wrong prescription

I received the frame I ordered. But my prescription has to be wrong that they sent. I can not see out of them at all. I'm very disappointed. I was really looking forward to them. I'm hoping they will fix the issue or refund my money!

24 de setembro de 2022
Avaliação não solicitada
logotipo da SLLAC

Resposta de SLLAC

Thank you for your review. We are sorry to hear that you are not able to see with the glasses. We understand how frustrating this must be. Please reach out to us via email at service@sllac.com or via chat on our social media with your order number and more information about what happened so we can assist you.

Avaliado com 5 de um total de 5 estrelas

Easy to order and great service

Easy to order, ship time is as expected. Customer service is stellar, my first order and my glasses arrived with crinkling/scratches (due to intense heat wave), and they replaced the order with no hassle at all, and seemed to have expedited the shipping. Very stoked, love the glasses and sunglasses I got.

23 de setembro de 2022
Avaliação não solicitada
logotipo da SLLAC

Resposta de SLLAC

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Avaliado com 5 de um total de 5 estrelas

Stylish frames at 10% others charge

I got the latest style frames at less than 10% of the cost of my matching old ones. The lenses are seamless. Shipping takes a while as disclosed on the site. Sllac has a new permanent client.

5 de julho de 2022
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Resposta de SLLAC

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Avaliado com 5 de um total de 5 estrelas

So far so good

Nothing but good experiences so far with this company. My original order arrived faster than expected and everything was up to spec. I wasn’t happy with the tint (no fault of the company) and reached out via email about exchanging my glasses. They responded promptly and informed me how to exchange for store credit. After shipping back the glasses they added the store credit to my account right away. I was skeptical at first about ordering from this company but so far their products and service have been A1. Will keep you posted on how the exchanges turn out but so far will def be recommending this company to friends and family.

12 de setembro de 2022
Avaliação não solicitada
logotipo da SLLAC

Resposta de SLLAC

Thank you for shopping with SllacEyewear! Your comments are important to our small business. Any questions or further assistance, please feel free to let us know.

Avaliado com 1 de um total de 5 estrelas

OVERCHARGED $15.00 DUE REFUND

With "save30" CODE THE TOTAL ORDER SHOULD HAVE CHARGES ?114.59 MY SALES ORDER SHOWS A 15.00 AND 20.95 CREDIT BUT THE MATH DOESN'T ADD CORRECTLY AND YOUR INVOICE COMES UP WITH AN EXTRA $15 CHARGE TO MY ORDER AND CARD!

9 de setembro de 2022
Avaliação não solicitada
logotipo da SLLAC

Resposta de SLLAC

Hi, there, sorry for making you confused. Regarding your order, the total amount should be $144.59(items)+$5.95(shipping)-$5.95(free shipping on $69)-$15(save30 code)=$129.59 as stated in your order confirmation email. There's no extra charges about $15.00 and $20.95; if you have any questions about that, please reply to our email and send us a screenshot about the invoice, and we'll handle it for you.

Avaliado com 1 de um total de 5 estrelas

Did not get free shipping or 50% off

5 de setembro de 2022
Avaliação não solicitada
logotipo da SLLAC

Resposta de SLLAC

We apologise for the inconvenience. If you have an unpaid order or do not meet our code rules, the discount may fail. Feel free to contact our customer service for the exact reason and we will recommend the latest discount for you.

Avaliado com 3 de um total de 5 estrelas

I needed a difficult prescription

I needed a difficult prescription, with slightly more prism correction than the website would allow, so I included a note to indicate this. I was quickly contacted and sent a picture of the prescription. When the glasses came, there wasn't enough prism, I had vertical double-vision. SLLAC was slow to accept this, insisting that the glasses had been properly prepared. Finally, I was allowed to send them back for a refund. I contacted SLLAC about a month later, asking if they could enter the prescription from the picture into my records, and they responded that they could not make lenses for my prescription. The $10 credit they gave on my account is of no use.

5 de setembro de 2022
logotipo da SLLAC

Resposta de SLLAC

We are sorry that our website currently only supports prism up to 5. Please feel free to contact our customer service if you have any questions.

Avaliado com 5 de um total de 5 estrelas

Cute cheap glasses

Cute cheap glasses! Rx turned out great even on progressive lenses. Use a free app to get your pd number. Worked great

13 de agosto de 2022
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Resposta de SLLAC

Thank you for shopping with SllacEyewear!

Avaliado com 1 de um total de 5 estrelas

My glasses have the wrong rx in the right lense

My glasses have the wrong rx in the right lense and I have sent 3 emails and I haven't heard from anyone so I paid for something I can't wear and money is tight for everyone..

15 de julho de 2022
logotipo da SLLAC

Resposta de SLLAC

We are sorry to reply to you so late. Our customer service has taken care of your issue for you.

Avaliado com 1 de um total de 5 estrelas

I wouldn’t even give you one star

I wouldn’t even give you one star. Bad experience the first time they gave me $20 credit to try them again and give them a second chance so I did and it was just as horrible poor quality horrible customer service they do nothing but lie and make excuses never will I use them again

5 de julho de 2022
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Resposta de SLLAC

Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We understand how anxious while waiting for the package especially when the shipping info doesn't update in time. We've contacted the USPS and the newest update showed the package delivered on Jul 2nd. We'll not make any excuses for this and the USPS tracking number is traceable at anyplace at anytime. If you have any questions or need further help, please contact our customer service via service@sllac.com.

Avaliado com 1 de um total de 5 estrelas

Still haven’t received my glasses all…

Still haven’t received my glasses all they do is lie and make excuses and give you attitude filing a better business complaint

2 de julho de 2022
Avaliação não solicitada
logotipo da SLLAC

Resposta de SLLAC

Sorry for the inconvenience this brought to you, we understand how anxious while waiting for the package especially when the shipping info doesn't update in time. We've contacted the USPS and the newest update showed the package delivered on Jul 2nd. If you have any questions or need further help, please contact our customer service via service@sllac.com.

Avaliado com 4 de um total de 5 estrelas

The frames are well made

The frames are well made; yet the lenses are thick and stick out a bit. But they are quite beautiful. Overall I would say their great quality.

18 de junho de 2022
Avaliação não solicitada
logotipo da SLLAC

Resposta de SLLAC

Thank you for shopping with SllacEyewear! If you are not satisfied with your lenses, you can get in touch with us and our customer service can replace them for you. Our email service@sllac.com

Avaliado com 5 de um total de 5 estrelas

will order again

easy to return (was my mistake) and got my credit to purchase new glasses right away.

16 de junho de 2022
logotipo da SLLAC

Resposta de SLLAC

Thank you for shopping with SllacEyewear!

Avaliado com 5 de um total de 5 estrelas

Quality and reliability

Amazing choice of frames. Really easy to upload your prescription. My sun glasses arrived within 2 weeks and the quality is fantastic. I'm so pleased!

6 de junho de 2022
Avaliação não solicitada
logotipo da SLLAC

Resposta de SLLAC

Thank you for shopping with SllacEyewear!

A Experiência Trustpilot

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