Great after sales @ SBG --> I have bought prescription glasses several times at SmartBuyGlasses due to their vast product portfolio and great service. My latest pair broke due to a production issue bu... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Great and seamless experience Smartbuyglasses is very good, prices are reasonable with a broad array of glasses options. The customer service is also very friendly and responsive. I got what I want... Ver mais
As a loyal customer from China, this shopping trip was very enjoyable. The glasses I bought were not only of perfect quality, but also very affordable and competitive in price. We will be back soon. I... Ver mais
I ordered my glasses whilst working in Saudi Arabia the Hong Kong customer service team stayed in almost daily contact with me until my glasses were delivered to customer service at my hotel in Hong... Ver mais
Detalhes da empresa
- Distribuidora de óculos
- Fornecedor de Lentes de Contato
- Clínica Oftalmológica
- Loja de Acessórios de Moda
- Oculista
- Loja de óculos de sol
Informação fornecida por fontes externas variadas
自2006年起,SmartBuyGlasses已經成為網上售賣眼鏡的市場領導者。隨著提供多元化的設計師眼鏡,太陽眼鏡及隱形眼鏡選擇,SmartBuyGlasses 已經向成千上萬個滿意我們的客戶寄付眼鏡。
SmartBuyGlasses Hong Kong Details
Escrito pela empresa

- 180個眼鏡品牌
- 在SmartBuyGlasses我們擁有最多的在線設計師眼鏡,提供超過80,000種產品和180個品牌。
- 100日內退貨
- 如果你對你的眼鏡感到不滿意,我們樂意為你提供100日內退換貨政策。由你接收訂單日開始計算
- 24個月保養
- 我們獨有的24個月保養包括了所有太陽鏡和眼鏡在製造商生產時出現的缺陷。至於隱形眼鏡,我們有3個月的保養期。
- 買一副,捐一副
- 你的購買對一個人的生活產生了令人難以置信的改變!當你從我們網站購買一副眼鏡時,我們會向需要幫助的人們贈送一副眼鏡。
Informações de contato
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
the glass is very good
Fast delivery and hassle free
Exceptional quality and fast delivery
Exceptional quality and fast delivery (even with customized lenses)
The glasses are gorgeous and of high…
The glasses are gorgeous and of high quality.
always great shop in smartglasses
always great shop in smartglasses, easy, relax, price is good, no worry.
They take consumers’ concerns…
They take consumers’ concerns seriously, respond quickly, and are very considerate of consumers."
Large variety of frames to select from
Large variety of frames to select from. And virtual try on feature is cool.
ordered glasses from a thousand kilometres away!
I ordered my glasses whilst working in Saudi Arabia the Hong Kong customer service team stayed in almost daily contact with me until my glasses were delivered to customer service at my hotel in Hong Kong.
I received my package a couple of weeks later upon arriving in Hong Kong; product excellent but service absolutely outstanding! Thank you guys incredible team!
good product quality and the nice service
The price is reasonable
The price is reasonable, fast shipping and CS responded promptly.
Pode usar a ajuda de IA para as respostasVer mais
SmartBuyGlasses responded very…
SmartBuyGlasses responded very positively to my inquiries - I had a couple of requests and they gave me answers that I thought were very reasonable given the situation. Thanks!
Discrimination
I made an order HK0798500022G - you accepted my payment and then you said these glasses are no available and i need to wait 3-4 weeks, so I canceled this order
Then I made an order HK0798615722G for another glasses - you accepted my payment and then canceled it in some days, because of "security reasons"
You suggested me to use another payment method, so I made one more order HK0798761722G by PayPal - you accepted my payment and then canceled it in some days, because of "security reasons".
Here is the customers service reply: "Our system uses a variety of checks to ensure the safety of all transactions. While I can’t share the exact details, I can assure you this is done to protect both you and your account"
I asked my friends to buy those glasses for me, and you return the money to my friends too in some days.
So it looks like you included me into the "buyers black list" and I didn't do nothing illegal to you. I accept this as a brutal violation of my civil human rights and a buyer and unfounded discrimination.
I sent you my passport and bank details in order to confirm myself and asked you unblock me (I still don’t know why you blocked me), but you don’t care. Now a bought the glasses from another seller who wants to sell to goods. YOUR JOB - TO MAKE BUYERS HAPPY - this must be your “internal policy”
You don’t reply to me, I don’t want to hear “we thank you for your review….” from company who blocked me.

Resposta da SmartBuyGlasses
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