SmartyezAvaliações 

82
O TrustScore é 1.5 de um total de 5

1,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I'm convinced this is a scam company. I made an order two months ago on 19 Feb 26, for an item through the shop app. I have not received a tracking number or any sort of shipping confirmation on m... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Re order. #991272 Ordered a vacuum robot 11 days ago. Due to the website payment layout, it made me purchase two vacuums instead of one by mistake. I emailed smartyez to cancel the second vacuum.... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Ordered on 10/2/26. Messaged following up with order 14/2/26 & 19/2/26. Get no response or excuses. Order status says Shipped 28/2/26. Now its 22/3/26 and order still not received. Order trackin... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

The biggest scam I ordered two things with $100 over 2 1/2 months now and have still not received my item contacted this company multiple times over 20 emails the response was always the same, please... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Shopping center

Escrito pela empresa

The first e-retailer that offers complete free shipping ! No membership fee. Express delivery. https://smartyez.com


Informações de contato

1,5

Muito Ruim

O TrustScore é 1.5 de um total de 5

82 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 80% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,5

Todas as avaliações

(82)

26 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

WARNING - Suspect Scammers Orders Unfulfilled

Ordered on 10/2/26.
Messaged following up with order 14/2/26 & 19/2/26. Get no response or excuses.
Order status says Shipped 28/2/26.
Now its 22/3/26 and order still not received.
Order tracking doesn't work!
Will be taking matter further

10 de fevereiro de 2026
logotipo da Smartyez

Resposta da Smartyez

We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.

Avaliado com 1 de um total de 5 estrelas

FRAUD COMPANY……’

FRAUD COMPANY……’. !!!!! Stay away from them …!

21 de fevereiro de 2026
logotipo da Smartyez

Resposta da Smartyez

We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.

Avaliado com 1 de um total de 5 estrelas

no $1500 item received!

We ordered a $1500 vacuum in late December 2024 and have not received it nor have we received responses to our queries. This website is an absolute scam!!!

EDIT: check order #991756… this is absolutely not a fake review! You maybe didn’t find it under my name because the order is under my husbands name. Happy to have someone return call and emails and give us our $1500 back for the Roborock S8 pro ultra we ordered!

27 de dezembro de 2024
Avaliação não solicitada
logotipo da Smartyez

Resposta da Smartyez

We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.

Avaliado com 1 de um total de 5 estrelas

I have not received my order

I have not received my order. Smartyez do not email back or ever answer the phone. It's been about 10 weeks since they took my money

9 de maio de 2025
Avaliação não solicitada
logotipo da Smartyez

Resposta da Smartyez

Hi Trish, Thanks so much for your review. We are so sorry to hear you.
If you could please email our Customer Happiness Team and ask for our Senior management team, they will be able to assist you further hi@smartyez.com.

Kindest,
Smartyez

Avaliado com 1 de um total de 5 estrelas

SOLAR POWERED FOUNTAIN FAIL

Bought a solar powered fountain last October 26th 2024. Have emailed several times as phoning is useless. After several attempts to get refund they finally got in touch promising a full refund plus $20 for inconvenience. No refund to date and that was 2 months ago. Tried many times since but no response. Would not deal with this shoddy company ever again. I will never see my $180 again. Give them a wide berth!

26 de outubro de 2024
Avaliação não solicitada
logotipo da Smartyez

Resposta da Smartyez

Hi Frank, Thanks so much for your review. We are so sorry to hear you.
If you could please email our Customer Happiness Team and ask for our Senior management team, they will be able to assist you further hi@smartyez.com.

Kindest,
Smartyez

Avaliado com 1 de um total de 5 estrelas

Ordered item 27th Dec 2024 $627.29

Ordered item 27th Dec 2024 $627.29. No delivery still (16/3/25). Rang vendor. no answer. Emailed twice in last month, no response. Now logged dispute through my bank. I would steer clear, as not able to contact and resolve with vendor.

16 de março de 2025
Avaliação não solicitada
logotipo da Smartyez

Resposta da Smartyez

We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.

Avaliado com 1 de um total de 5 estrelas

SCAM

I purchased and paid for two items value being $3881.00 on 18th Feb 2025 to date have still not received anything have sent SMS, EMAIL , CALLED but no answer and no delivery advice. Have now put in hands of fraud/scam team.

20 de fevereiro de 2025
logotipo da Smartyez

Resposta da Smartyez

We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.

Avaliado com 1 de um total de 5 estrelas

I do NOT receive your product

I do NOT receive your product. email unanswered.
I am cheated by your site.
NEVER buy goods from Smartyez again in the future,

16 de janeiro de 2025
logotipo da Smartyez

Resposta da Smartyez

We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.

Avaliado com 1 de um total de 5 estrelas

Took 3 weeks to get the order…

Took 3 weeks to get the order delivered. (no tracking info and customer service etc).

14 de janeiro de 2025
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Resposta da Smartyez

We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.

Avaliado com 1 de um total de 5 estrelas

Definitely scammers

Definitely scammers. Impossible to get a hold of and never received items

28 de fevereiro de 2025
Avaliação não solicitada
logotipo da Smartyez

Resposta da Smartyez

We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.

Avaliado com 1 de um total de 5 estrelas

Scammers!!

Scammers!!
They never sent me the product!!

28 de dezembro de 2024
Avaliação não solicitada
logotipo da Smartyez

Resposta da Smartyez

Hi Srijan, Thanks so much for your review. We are so sorry to hear you.
If you could please email our Customer Happiness Team and ask for our Senior management team, they will be able to assist you further hi@smartyez.com.

Kindest,
Smartyez

Avaliado com 1 de um total de 5 estrelas

DON’T GET CAUGHT - SCAM WEBSITE

18 June 2026 THIS IS NOT A FAKE REVIEW! I never heard from this company again, I did end up putting in a complaint to Consumer Affair and they followed it up. Please feel free to contact them and they will verify this is a fraudulent website. Please don’t get caught and PLEASE disregard their reply, FAKE COMPANY Ordered an office chair in Jan 2025. Almost March and still haven’t got it. Rang them, just a recording. Emailed everyday for weeks, had ONE response. Went on FB, left messages (I’m not the only one). Tried to talk to someone through Messenger, no response. Have reported them to Australian & State Consumer Protection. Waiting for Conciliation. Don’t get caught, this place does NOT exist. Now I have no chair and have to save to again. Mongrels.

11 de janeiro de 2025
logotipo da Smartyez

Resposta da Smartyez

We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.

Avaliado com 1 de um total de 5 estrelas

Smarteyz advertised 9th Gen iPads WI-FI…

Smarteyz advertised 9th Gen iPads WI-FI for 769.99. Ordered on 26th December 2024. Confirmation of payment email came with a note that they would advise tracking details once it was sent. Several emails later with just one response saying they would cross check it’s now been 8 weeks. We’ll see how the bank goes with a chargeback.
They did send an email wondering when I would make my next order - that would be NEVER 🤪

26 de dezembro de 2024
Avaliação não solicitada
logotipo da Smartyez

Resposta da Smartyez

We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.

Avaliado com 1 de um total de 5 estrelas

Scammers

SCAMMER ALERT. This company is a scam, they do not return calls, or email back. I ordered from them, they took my money, however did not send product. BUYER BEWARE..

9 de janeiro de 2025
Avaliação não solicitada
logotipo da Smartyez

Resposta da Smartyez

We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.

Avaliado com 1 de um total de 5 estrelas

Hard to contact via email

Hard to contact via email

21 de janeiro de 2025
logotipo da Smartyez

Resposta da Smartyez

We checked our database and we found this to be a fake review. It's an untruthful or deceptive review written to manipulate public perception. We have notified Trust Pilot Authority.

Avaliado com 2 de um total de 5 estrelas

Poor experience overall

Misleading site instructions leading to purchasing two items. That took a while to rectified.
Had to wait over a month for item to arrive. Comms lacking and couldn't get an ETA.

14 de janeiro de 2025
Avaliado com 5 de um total de 5 estrelas

Honest feedback

Hi there,
I ordered a few items in December 2024, few have arrived safely. I checked they were as advertised and I'm happy for them. However, I'm still waiting for my final order (an inflatable tent) which hasn't arrived yet but hopefully soon🤞.
Thanks

Scotty

13 de janeiro de 2025
logotipo da Smartyez

Resposta da Smartyez

Thank you so much. Your good reviews will help us move forward.

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