Smelltoimpress Avaliações 

349
O TrustScore é 3.5 de um total de 5

3,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

One thing is for sure: they won’t ship your order within 2-3 working days as indicated on their website. That just proves once again that shops that don’t accept payment via PayPal aren’t reliable.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

i ve bought some testers from them, they arrived fast enough and the testers were original. i recommend it 👌

Avaliado com 5 de um total de 5 estrelas

It’s my second time using these guys to purchase some of my favourite perfumes and they are fab!! Fast delivery, great communication, and generally lovely. Followed me up with an appreciative email af... Ver mais

Avaliado com 3 de um total de 5 estrelas

So far not so good. Ordered late Tuesday, no confirmation email. Yesterday realised my order still had not been sent so sent a message using Facebook from their website, no answer and still no answe... Ver mais


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

349 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,5

Todas as avaliações

(349)

10 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Second purchase

I purchased from them back in 2022, and more samples in 2024. They are pretty good for sampling and comparing before deciding to splurge on a full-size bottle, I also use them for travels.

Did not encounter any problems with shipping and dispatching, items were well-packed too.

25 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service, will use again

Used these over the years, great service quick turn around. Exactly what you want when you wan to try a scent but not have to buy a full bottle to do so! Will always use these again.

11 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful website they are scammers I…

Awful website they are scammers I didn’t receive my parcel and I complained they make excuses and didn’t give me money back and there is no parcel they just take money from account

12 de agosto de 2024
Avaliação não solicitada
logotipo da Smelltoimpress

Resposta da Smelltoimpress

Im.sorry your tracking says delivered to your exact address. We cant due to privacy reasons copy and paste these here for people to see. Unfortunately we did have few people getting their items and then tried to claim the money back also. To their surprise even their own banks didnt side with them.

Avaliado com 5 de um total de 5 estrelas

Awesome experience!

I wanted a particular perfume but it wasn’t showing on the website. After contacting Smell to Impress, Antonia searched for the sample I wanted, listed it on line and text me several times to let me know what she was doing. WOW! Fantastic service, fast delivery, gorgeous perfume and just an amazing experience. I will only buy my perfumes from smelltoimpress.com from now on. Antonia you are awesome, thank you. 🤩

14 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DONNA AQUA 12ML SAMPLE UPDATE

HI I REALLY DIDNT WANT TO HAVE TO SPEAK TO YOU YET AGAIN ON HERE BUT SEEING AS YOU ARE STILL IGNORING E MAILS YOU GIVE ME NO CHOICE . I HAVE NEVER EVERRR ORDERED FROM YOU BEFORE INFACT IM NEW TO E BAY . THE PERSON YOU ARE REFERRING TO THAT GAVE 1 STAR REVIEW ON THE 10TH OF FEBRUARY THIS YEAR IS CALLED TRACEY HART .... MY NAME IS TRACEY SHAW IF YOU DONT MIND !!!!! HOW DARE YOU TRY AND SAY THAT IVE DONE THIS BEFORE . YOU REALLY ARE DIGGING YOURSELF DEEPER ALL THE TIME AND REALLY SHOWING ME AND EVERYONE ON HERE YOUR TRUE COLOURS . GET YOUR FACTS RIGHT BEFORE YOU ACCUSE SOMEONE OF SOMETHING THEY HAVNT DONE . I REALLY DONT WISH TO SPEAK TO YOU AGAIN TWICE HAS BEEN TOO MUCH !!!!!!!!!

12 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very bad service

Very bad service, unprofessional customer service, bad quality of product and item not sealed , really unprofessional service

11 de junho de 2024
Avaliação não solicitada
logotipo da Smelltoimpress

Resposta da Smelltoimpress

We smell competition in this guy. He just wont prove anything he does, just keeps giving 1 star reviews without reason. Sorry but we dont have time for this sort of nonsense that you showing here on trustpilot.

Avaliado com 1 de um total de 5 estrelas

No delivery and poor communications

When I initially placed the order I was advised it may take 2 weeks to fulfil as the main product would be shipping from France.
After 3 weeks I reached out to Smell To Impress as I still hadn't received the order, and was advised by Pete that they were still expecting to fulfil the order but there had been a number of bank holidays in Europe which had delayed delivery.
I'm now almost 6 weeks after the order was placed and still no delivery. I've been trying to get an update for the past week and even asked for a refund but had no reply.
Very disappointed with the customer service and I will not be ordering from them in future.

19 de abril de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

No enviaron el perfume tamaño grande…

Hice un pedido el 31/03/2024 de dos muestras y un perfume tamaño 75 ml. de INEKE perfumes.
Sólo recibí las muestras y ni rastro de la botella de 75 ml, cuyo importe es de 72 euros.
Les escribí un email el 18/04, con la reclamación del perfume, que no se dignaron contestar. A pesar de ello, recibo publicidad de la empresa todas las semanas.
Me parece una estafa total y recomiendo a potenciales compradores que no caigan en la trampa.
Modifico la valoración porque el día que escribí aquí, me enviaron un email y me dicen que proceden al reembolso.

18 de abril de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Order 37577

Update : 25/05/2024 19.00hrs

Have updated as have heard from the company and part of the problem is my fault.
I should have read the terms carefully, and I didn’t!
Apologies for that!
I may update again when I’ve received the product.

Order 37577

Ordered nearly a week ago and had zero contact or info since!
Terrible way of doing business!
And saying it’s unfair for customers to leave one star reviews is not supportive or conducive to good business practices either.
If it’s the delivery company’s at fault, vent venom on them, not customers that have chosen to spend their cash with you!

19 de maio de 2024
Avaliação não solicitada
logotipo da Smelltoimpress

Resposta da Smelltoimpress

Hi Steven, if you look carefully on the item description you will see a disclaimer that the item you have ordered is not kept in our UK warehouse and therefore the dispatch time is 2 weeks at least. Im sorry i know its easy to miss the message but 1 star for this is a bit harsh. We have sent you en email so if you could please let us know your answer. Thanks.

Avaliado com 3 de um total de 5 estrelas

Package lost in transit

Placed an order on 11th April (£38), and paid for the delivery even though the web says orders for £20 and above should have free delivery.
When I asked about it, they replied it was because it had been shipped from France.
A week later I requested the status of the order and Pete replied that it should have been on the way and wait a few days for the package.
Turns out the package was lost in transit and they refunded the full amount.

11 de abril de 2024
Avaliação não solicitada
logotipo da Smelltoimpress

Resposta da Smelltoimpress

Hi Maria, your order has been refunded as it got lost in transit. Really sorry about that.

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