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We recognise the hard work and dedication of small and medium-sized enterprises from across the United Kingdom, and we like to acknowledge them and highlight them within our quarterly digital publication and annual award programmes.
Ground Floor, Suites B-D, The Maltsters, 1-2 Wetmore Rd, DE14 1LS, Burton-on-Trent, Reino Unido
3,1
10 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da SME News
Hi there,
Thank you for your review, we’re pleased that you found your experience with SME News helpful and straightforward.
We really appreciate your feedback!
Kind regards,
SME News
A SCAM OUTFIT. WHO DISHES OUT AWARDS FOR PAYMENTS AVOID AVOID AVOID
Resposta da SME News
Hi there,
We’re sorry to hear that this was your impression of SME News.
As highlighted in our communications and website all our awards are free to enter and win, and no payment is required to receive recognition. All winners are offered a complimentary package, alongside optional paid marketing packages for those who would like additional promotional support. Purchasing a package has no bearing on the awards process or its outcome.
If you would like us to discuss this further, please contact customer-services@aiglobalmedialtd.com and our team will be happy to assist.
Kind regards,
SME News
I was contacted out of the blue, to advise me that I had been nominated for an award. I was asked to send a Company Profile which I did. Sometime later, I recieved an email asking me if I had received confirmation of winning the caterory for which my Company was nominated. I replied that I had not and was then sent a copy of an email from another person, saying we had won.
At this time, I was offered various additional advertising options for the company. These are fairly high rates, however I was advised that we would be given a full listing in the awards list.
This was approximately 3 months ago. Our Company is not listed anywhere in the Awards listings and my emails to SME have gone unanswered.
As I have not been asked personally for any money, however, I would not part with any either, as I am not convinced that we would have come out of this with anything having paid for marketing (or not.)
To date there is no listing that we can find.
Resposta da SME News
Hi Paul,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration, particularly regarding the difficulty in locating your company’s listing and the lack of response to your follow-up emails.
We send a series of communications throughout the nomination and award process, using the available contact details and channels where possible. As part of this process, winners are normally sent a link to confirm their complimentary package through our online winners portal, which includes the award listing. As you received the initial nomination email but do not appear to have received the subsequent communications, it seems that something may have gone wrong in this instance, and we apologise for the breakdown in communication.
To confirm, our awards programmes are free to enter and win, and there is no obligation to purchase any of the optional marketing or promotional packages offered. If your company was confirmed as a winner, the relevant listing is not dependent on any paid package being purchased.
We would be happy to look into this for you and resolve the matter directly. There are several individuals with the same name within our system, so we have been unable to confidently identify your specific record from the review alone. Please could I ask you to contact us at customer-services@aiglobalmedialtd.com using, or providing, the email address originally contacted on, along with your company name and award programme, our team will investigate this fully. If the listing is not already live, we will ensure it is manually reviewed and added where appropriate.
We apologise again for the inconvenience caused. This is not the level of communication we aim to provide, and we would welcome the opportunity to put this right.
Kind regards,
SME News
I can see why people may think this is a scam. I received an email out of the blue saying I had been nominated for 2 awards.
At no point did anyone ask me for any money. I had the option of sending details of my business if I wanted it to support the process.
Anything I sent was already in the public domain.
I was informed that I had won the 2 awards, I was then asked about the complimentary marketing packages that varied in price, but there was a free option. Again at no point did anyone ask me for any payment details. It was all an option.
I decided to go for the free version and again no money has been given, they ask for it if you want more marketing, I can't comment on those packages but I do not see this as a scam.
If you wish to send money for extra packages then that is up to you.
Resposta da SME News
Hi Leadership EQcellence,
Thank you for taking the time to provide an honest account of your experience with SME News.
We appreciate you explaining how the awards process worked for you and highlighting that participation does not require payment.
As you noted, any additional marketing packages are entirely optional, and all winners can receive recognition without making a purchase.
Thank you again for sharing your experience, and congratulations on your two wins.
Kind regards,
SME News
I wish I had read the reviews on here before engaging with this scam of a company. If you show interest in any of the packages they take that as you want to proceed and won't let you change your mind. They will then invoice you for £295 plus VAT because all they want is your money! Scaming hard working people for money.
Resposta da SME News
Hi Tracey,
We’re sorry to hear that your experience with SME News has left you feeling this way.
Our optional marketing packages are intended for nominees or winners who wish to further promote their recognition, and we aim to ensure all communications regarding these services are clear throughout the process. We do not intentionally proceed with any paid service without confirmation from the client involved.
We also operate a 48-hour cancellation policy, which is outlined within both our Terms & Conditions and booking confirmation communications. Where cancellation requests are received outside of this period, charges may still apply for work and production already completed on the client’s behalf.
We take concerns such as this seriously and would welcome the opportunity to review the matter further with you directly. Please contact us at customer-services@aiglobalmedialtd.com with your details so we can investigate this properly and better understand the circumstances surrounding your experience.
Kind regards,
SME News
The team were very professional and guided us thru the process at every stage and worked with us to build the very best picture of our business. We are very grateful
Resposta da SME News
Hi Ian,
Thank you for your review! It’s great to hear that you felt supported throughout the award process, and our team’s guidance and collaborative approach helped showcase your business in the best possible way.
Thank you again for your review!
Kind regards,
SME News
We were contacted by SME News regarding an award nomination for our platform, but the outreach did not even correctly identify our company. This suggests the nomination was based on superficial scraping rather than any meaningful review.
The process appears structured to encourage nominees into optional paid promotional packages. While the company presents this as an award programme, our experience gave the impression of a marketing funnel rather than credible independent recognition.
In our view, businesses should approach these nominations with caution and do proper due diligence before engaging.
Resposta da SME News
Hi Damon,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations.
Our awards programmes are based on a combination of internal research and industry insight, and nominations can come from a variety of sources, including online voting forms, third-party recommendations, and internal reviews. We acknowledge that inaccuracies can occasionally occur, and this should have been identified during our review process, and we apologise for this not being correctly actioned.
If you would like to be removed from any further communications, please contact us at customer-services@aiglobalmedialtd.com and include the email address you were contacted on, and we will ensure this is actioned promptly.
We would also like to clarify that there is no obligation for nominees or winners to purchase any of the packages offered. These are entirely optional and are provided for those who wish to further promote their recognition. All winners receive a complimentary marketing package as part of the award, and many utilise this without opting for any paid options.
We absolutely encourage businesses to carry out their own due diligence, and to support this we provide further information about our award processes, previous winners and client experiences, including testimonials, on our website.
We value your feedback and will use it to improve both our communication and nomination processes going forward.
Kind regards,
SME News
After their "internal research" we were nominated to join an award for our exceptional customer service. This despite the fact we are not trading! These are purely money making exercises for the media company, looking to take cash off of your suppliers to produce an advertorial for their profit.
Resposta da SME News
Hi Gordon,
Thank you for your review, my apologies for the delayed response to you we have recently claimed this Trustpilot page and reach out after reading your review.
We sorry for the inconvenience and confusion this has caused, I have asked for further information from you regarding this review for us to investigate further.
We do have an internal research team who research all nominees after they have opted into being considered for the award program, our process incudes visiting the nominee’s website and companies house which would have flagged the business is not trading. Though for initial selection for the award this may not have flagged this due to the variety of sources we acquire our nominees from as well as offer third party voting. With supporting information, I will be more than happy to investigate this further for you.
Our awards look to support UK SMEs and provide recognition to those who have excelled in their field and provide advertising opportunities to them. All our awards are free to enter and win, every winner receives a complementary package which includes an SEO optimised winners listing on our website which is customizable, access to the winners press release. While we do offer additional paid opportunities, though these are offered after an individual or business has won and do not impact your chance of winning and are completely optional and are not required to market your award.
If you have any questions or would like to discuss further, please contact us on: customer-services@aiglobalmedialtd.com
Kind regards,
SME News
Just posting to highlight again that this is a scam. Unsolicited email to a charity that I am involved with claiming that we have been nominated for an award, total nonsense. AVOID.
Resposta da SME News
Hi Sue,
Thank you for your review, my apologies for the delayed response to you we have recently claimed this Trustpilot page and reach out after reading your review.
I wanted to highlight that SME News is not a scam we have operated as an organisation since 2017 and have worked with many clients in that time including charities, many of whom have repeat business with us. You can find a variety of testimonials from our previous clients on our website here: https://smenews.digital/about-us/.
We host a variety of business awards focusing on UK SMEs aiming to provide recognition to businesses who have excelled in their field. You can find more information regarding out awards on our website: https://smenews.digital/sme-news-awards/.
Additionally, we operate safely within legislation boundaries and do not send any kind of unsolicited emails to individuals, we include unsubscribe options within all our emails and utilise an opt in process for all our nominees. Our nominees have been submitted throughout online voting forms or highlighted through our internal selection process where we reach out through legitimate interest.
If you have any questions or would like to discuss further, please contact us on: customer-services@aiglobalmedialtd.com
Kind regards,
SME News
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