Zęby robiłam w tej klinice 4 lata temu i po takim czasie mogę wystawić swoją prawdziwą opinię . Zęby są ładne a ja pewniejsza siebie i uśmiechnięta.Polecam z całego serca super lekarze i bardzo pomoc... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I chose this clinic. To be honest, I had some initial concerns, but they were dispelled almost immediately. The clinic is beautiful, well-equipped, and the staff are friendly and attentive. Private tr... Ver mais
A empresa respondeu
Amazing Dentist! Definitely recommend, I came knowing that a few friends have used this dentist and I knew that I’ll be in safe hands, well I was right! The dentists and the team in the clinic are ama... Ver mais
A empresa respondeu
Die Zahnklinik erscheint in einem strahlenden Lächeln, genau wie die Angestellten. Kompetente Erklärungen mit Übersetzer auf Deutsch. Alle sind sehr zuvorkommend, kompetent und nett. Die Ärztin ist gu... Ver mais
A empresa respondeu
Detalhes da empresa
- Clínica Odontológica
- também em
- Cirurgião plástico
- Clínica de Implante Capilar
- Dentista
- Dentista Cosmético
- Periodontia de Implantes Dentários
Sobre Smile Center Turkey®
Escrito pela empresa
Smile Center Turkey® is a distinguished dental and cosmetic surgery clinic in Antalya, Old Town and an accredited medical travel organisation that offers top-tier healthcare services through our team of highly qualified professionals and doctors with extensive experience ranging from 15 to 25 years in their respective fields. Our services are tailored to cater to the needs of patients seeking treatment in Turkey, providing professional support from the beginning to the end of their journey. We offer a comprehensive range of services, including airport transfers, accommodation bookings, healthcare services, guidance, and various other amenities related to dental healthcare. Smile Center Turkey®. team is dedicated to providing patients with the highest standards of quality care, ensuring that our patients receive the finest treatment possible.
OUR VISION
To become a prestigious and reliable brand with the highest patient satisfaction rate among organizations providing health tourism services in Turkey and worldwide.
OUR MISSION
To provide solutions for all the needs of our patients receiving treatment services through our company, ensuring they complete their health processes to the highest standards; to contribute to Turkey becoming a "brand location" in health tourism, and to make the satisfaction we provide to our patients sustainable with our entire team.
All Packages Include:
* Accommodation
* Airport/Hotel/Clinic Transfers
* Private Patient Advisor/Translator Service
* Medication Package
Some of Our Professional Treatments in Turkey:
* Hollywood Smile
* Smile Makeover
* Zirconia Crown
* E-Max Veneers
* Laminate Veneers
* Implant Treatment
* Zygomatic Implant Treatment
* Smile Design
* Laser Bleaching - Teeth Whitening
* Bite Correction
* Plastic Surgery
* Hair Transplant
* Bariatric Surgery and more...
Click Here to Get a Free Online Consultation
"Look Great, Feel Great!"
Smile Centre Turkey®️
Welcome to Smile Center Turkey's Trustpilot page!
Escrito pela empresa
- Discover Our Commitment to Patient Satisfaction and Growth
- ➾ Our premier aesthetic and dental clinic in Antalya, Old-Town, specialises in providing exceptional dental care and aesthetic procedures for our patients. ✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯ ➾ Our primary focus is ensuring patient satisfaction through a unique combination of state-of-the-art technology, highly skilled dental and medical professionals, and a warm, welcoming atmosphere. ✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯ ➾ We are dedicated to delivering personalised treatment plans catering to each patient’s needs, ensuring the best outcomes for their oral health and aesthetic goals. ✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯ ➾ Our team prided itself on maintaining the highest standards of professionalism and care, resulting in countless happy patients with beautiful, healthy smiles and enhanced confidence in their appearance. ✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯ ➾ We invite you to explore our fully verified patients' reviews by Trustpilot and experiences to see the difference that Smile Center Turkey can make in your medical journey. ✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯ ✆ WhatsApp Contact: +90 545 129 47 46 ✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯ ✆ UK Toll-Free Contact: +44 808 175 47 46 Why Patients from Around the World Choose Smile Center Turkey® Smile Center Turkey® is proud to be a trusted choice for patients from all over the globe. Here’s why thousands of international visitors choose us every year: ✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯ 🌍 Your Global Destination for Dental and Cosmetic Excellence 🦷 ✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯ ✅ Comprehensive Care Packages: We simplify your journey with all-inclusive treatment packages, including accommodation, VIP transfers, and detailed aftercare plans. ✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯ ✅ Affordable Luxury: Experience world-class care at a fraction of the cost compared to clinics in the UK, Europe, and the US—without compromising quality. ✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯ ✅ Tailored Treatments: We believe every smile is unique. Our team takes the time to understand your needs and craft a personalised treatment plan for you. ✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯ ✅ Post-Treatment Care & Guarantees: Our care doesn’t stop when your treatment ends. We offer extended warranties on many of our procedures and provide ongoing support to ensure long-lasting results and your peace of mind. ✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯ ✅ Trusted by Patients Worldwide: From all of our patients, we’ve earned a reputation for excellence, supported by glowing testimonials and 5-star reviews. ✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯ 📸 Before & After Transformations: Visit our gallery to see real patient results and the stunning transformations achieved at Smile Center Turkey. ✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯✯ 💬 Consult with Ease: Whether you’re planning a treatment or just curious about options, our friendly team is available for free online consultations.
Smile Center Turkey® is Provided Guarantee for Treatments
Our Comprehensive Dental Treatment Guarantees
- Dental Implants: Lifetime
- Dental Crowns/Full Veneers: 7 Years
- Dental Laminate Veneers: 5 Years
- Dental Fillings: 1 Year
- Cosmetic Dentures: 1 Year
Dental Crowns (including bridges), Full Veneers, and Dental Implant Crowns are guaranteed against breaking, chipping, or cement failure for 7 years. If there is any cement failure without resulting material dental crown damage such as breaking or chipping, our clinic will contribute up to £150 towards your re-cementation expense at a dental clinic in the patient's home country.
Flight, accommodation, and transfer services will be provided by our clinic free of charge if you experience any crown or implant issues within 6 months after the treatment. In line with this assurance, Smile Center Turkey® covers flight ticket costs up to a maximum of £250 for a round-trip. Extra airline services are not included in the guarantee.
Informações de contato
Barbaros Mah. Mescit Sok. No: 19 Old-Town Muratpasa, 07100, Antalya, Turquia
- +905451294746
- smile@smilecenterturkey.com
- smilecenterturkey.com
Get a Free Online Consultation
4,9
Excelente
907 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
If anyone is looking for a Dentist In…
If anyone is looking for a Dentist In Turkey look no further than Smile Centre Turkey anyone who is considering getting any Dental work. Everyone at the clinic was so professional & helpful from start to finish. I had 4 teeth extracted six dental implants placed I was really anxious about this the surgeon who placed the implants made me feel at ease he explained every step and checked to make sure I was ok all through the procedure. I felt no pain throughout and only a bit of tenderness the next day I am so looking forward to returning in February to have the work completed. I couldn’t have picked a better five-star dental team.
Big thank you to the surgeon & Hakan who answered all of my questions with a fast response before arriving in Turkey.
29 de setembro de 2025
Resposta da Smile Center Turkey®
Dear Claire,
Thank you for your wonderful 5-star review and for trusting us with your extractions and six implants. We’re delighted our team’s professionalism and clear communication helped you feel at ease, and that your recovery was comfortable 😊.
We’ll share your kind words with Dr. Hakan and the team. It will be our pleasure to welcome you back in February to complete your treatment.
With kind regards,
Smile Centre Turkey®
Thank you!
I want to thank them from the bottom of my heart for all the professionalism and patience with which you are treated by the entire clinic staff. I highly recommend The best doctors, Thank you!!! 🥰
31 de outubro de 2025
Avaliação não solicitada
Resposta da Smile Center Turkey®
Dear Gabriel,
Thank you for your heartfelt words and 5-star review. We’re delighted that our team’s professionalism and patience made you feel so well cared for, and your recommendation truly means a lot to us.
Your trust motivates us every day. We look forward to welcoming you again in the future. 😊
Kind regards,
Smile Centre Turkey®
5⭐️ Dentist
The dentist who contacted my procedure was first class, she was a very experienced and talented dentist, both her and the nurse always made me fell completely comfortable, the whole experience was exceptionally good, all the staff were great, I’ve been to dentist in the UK and they are very very expensive and even sometimes inexperienced, this dentist is the best I’ve been to.
29 de outubro de 2025
Resposta da Smile Center Turkey®
Dear Liam,
Thank you for your wonderful 5-star feedback. We’re delighted that our dentist and nurse made you feel fully comfortable and that your experience was exceptional throughout. Your kind words about our team mean a lot, and it’s an honour to be the best clinic you’ve visited.
We appreciate your trust and look forward to welcoming you again. 😊
Kind regards,
Smile Centre Turkey®
Excellent service all round
Excellent service all round, the staff are all very professional and welcoming. I’m so happy with the final result. Can’t recommend them enough
23 de outubro de 2025
Resposta da Smile Center Turkey®
Dear George,
Thank you for sharing your experience and for the wonderful 5-star review. We’re delighted that our team’s professionalism and warm welcome made you feel comfortable, and that you’re happy with the final result.
Your recommendation means a lot to us and motivates our entire team. We look forward to welcoming you again in the future. 😊
Kind regards,
Smile Centre Turkey®
Fantastic clinic
Great service, an easy process. Fantastic price. The clinic and staff were great. Outstanding technology. Very happy with my treatment, fully recommended.
19 de outubro de 2025
Resposta da Smile Center Turkey®
Dear Tony,
Thank you for sharing your fantastic review and for recommending us. We’re delighted the process felt easy, the pricing was right for you, and that our team, clinic, and technology made a strong impression. Knowing you’re very happy with your treatment makes our day.
We truly value your trust and hope to welcome you again in the future. 😊
Kind regards,
Smile Centre Turkey®
Great first visit! Looking forward to the next:)
I went to smile centre last week after months of being disappointed by another company in Istanbul, my teeth was worse than they had first thought but they changed my plan straight away the next day had teeth removed and implants in and had my temporary teeth all in the 3 days then a check up on the 4th! I was quite worried about the pain having 8 teeth out plus 2 implants but surprisingly didn’t have any pain at all the surgeon that removed them was brilliant played some good music in the background which helped get my mind off things everyone was so helpful some things I didn’t quite understand but they went through everything multiple times so I knew what was happening, after the treatments i went for a walk around the place is beautiful so many things to see and do! 1000% recommend smile centre they was amazing I’m looking forward to coming back early next year to see the final results! Thank you to smile centre turkey and all the staff was excellent from start to finish!
21 de outubro de 2025
Resposta da Smile Center Turkey®
Dear Reece,
Thank you for sharing your experience and for the heartfelt recommendation. We’re delighted our team could adjust your plan quickly, keep you comfortable during extractions and implants, and explain each step clearly—music and all. We’re also happy you enjoyed exploring the area.
We look forward to welcoming you back next year for the final results 😊
Kind regards,
Smile Centre Turkey®
Very efficient and friendly staff the…
Very efficient and friendly staff the clinic is in a beautiful setting spotlessly clean Great experience from start to finish
14 de setembro de 2025
Avaliação não solicitada
Resposta da Smile Center Turkey®
Dear Mr David Barnhill,
Thank you for sharing your wonderful review. We’re delighted our team’s efficiency and warmth, the serene setting, and our clinic’s cleanliness made your journey smooth from start to finish. Your feedback motivates us to keep raising the bar.
We look forward to welcoming you again and remain at your disposal for anything you may need. 😊
Kind regards,
Smile Centre Turkey®
A friendly and well-coordinated team
A friendly and well-coordinated team, excellent specialists, friendly atmosphere, excellent customer service, and socialists who speak various foreign languages
19 de outubro de 2025
Resposta da Smile Center Turkey®
Dear Tatiana,
Thank you for sharing your wonderful review. We’re delighted that you found our team friendly and well-coordinated and our specialists excellent.
It’s great to hear our welcoming atmosphere, attentive customer service, and multilingual support enhanced your visit. Your feedback motivates us to keep raising the bar. We look forward to welcoming you again 😊
Kind regards,
Smile Centre Turkey®
Excellent specialists
Excellent specialists, great atmosphere in the team, good work organisation. I recommend this company to everyone
19 de outubro de 2025
Resposta da Smile Center Turkey®
Dear Borys,
Thank you for your wonderful 5-star review. We are delighted to hear that our specialists, team atmosphere, and organisation met your expectations. Your kind words motivate us to continue delivering consistent, high-quality care.
We truly value your recommendation and trust. It means a lot to our whole team. We look forward to welcoming you again 😊
Kind regards,
Smile Centre Turkey®
Don't be afraid to go there, because it's a professional team of doctors.
I am very happy snd glad that chose the dental clinic"Smile" in Antalya,there is a whole professional team of dentists working there,I had 7 teeth removed and 9 implants inserted and I am very happy today with their perfect work and I can eat whatever I want from now on.There was no pain,it was done perfectly and quickly without any problems.Thank you to them for making me happy with a beautiful smile again.
12 de outubro de 2025
Resposta da Smile Center Turkey®
Dear Elvyra,
Thank you for sharing your wonderful experience and for trusting our team. Hearing that your treatment was comfortable, efficient, and restored both your smile and confidence truly motivates us. Knowing you can enjoy your meals and feel happy with the results means a lot to our clinicians.
We wish you many joyful smiles ahead 😊
Kind regards,
Smile Centre Turkey®
So I was really nervous about pain as I…
So I was really nervous about pain as I have had bad experiences in the past with different dentists. I was made feel very comfortable with staff from start to finish, communication was key and the two female dentists could not do enough to make me feel comfortable, relaxed and reassured me on a number of occasions.
I was also looked after by haken, on one occasion he called to the hotel with pain relief. he went over and above showed my family places to eat, showed what places to shop when I was receiving my treatment.
He could not do enough, as well as that he was a calming influence throughout.
I would highly recommend smile center turkey and have done already.
6 de outubro de 2025
Resposta da Smile Center Turkey®
Dear Maurice,
Thank you for sharing your experience and for the wonderful recommendation. We’re delighted that our team, including our two female dentists, helped you feel relaxed and well cared for, and that communication eased your worries about pain.
We’re especially pleased that Hakan’s support—from checking on you at the hotel to guiding your family—made a difference. Your trust means a lot to us 😊
Warm regards,
Smile Centre Turkey®
Beautiful practice
Beautiful practice, makes you feel at ease and comfortable. So happy with my teeth they are exactly what I wanted, the nurse and dentist really helped me pick the shade and design which suited me best.
23 de setembro de 2025
Avaliação não solicitada
Resposta da Smile Center Turkey®
Dear Rachel,
Thank you for sharing your wonderful review and for trusting us with your smile. We’re delighted you felt at ease and that your teeth are exactly as you wished. It’s great to know our dentist and nurse could support you in choosing the ideal shade and design 😊
Kind regards,
Smile Centre Turkey®
Very professional place is spotlass…
Very professional place is spotlass nice people put you at easy would recommend this company.
9 de outubro de 2025
Avaliação não solicitada
Resposta da Smile Center Turkey®
Dear Lee,
Thank you for your wonderful review and 5-star rating. We’re delighted to hear our clinic felt spotless and professional, and that our team helped you feel at ease. Your recommendation means a lot to us. We look forward to welcoming you again whenever you’re in Turkey 🙂
Warm regards,
Smile Centre Turkey®
24 crowns 5 ⭐ dentist
If you’re currently like me and searching the Internet for the perfect dentist to go to in Turkey, then look no further.
My experience was honestly amazing. I was very nervous at first but the end result has by far exceeded my expectations. I never thought I would have a perfect smile like I do I had 24 crowns they are so natural and perfect. I don’t think I would’ve got better from anywhere else. I’m so pleased I chose this place and will be returning. So professional and friendly the clinic is absolutely amazing. 10/10 all round I couldn’t even begin to thank the team enough for my teeth and time and efforts put into them.
5 de outubro de 2025
Resposta da Smile Center Turkey®
Dear Lauren,
Thank you for sharing your wonderful 5-star experience and trusting us with your 24 crowns. We’re delighted that your new, natural-looking smile exceeded expectations and that our team’s professionalism eased your nerves 😊
Your kind words about our clinic mean a lot to us. We’ll gladly pass your praise to the team, and we look forward to welcoming you back whenever you wish.
Kind regards,
Smile Centre Turkey®
A clinic beyond the expectations....
It meets expectations in terms of qualified treatment, service level besides its unique facility aura with impressive informative process at every step of process. You will feel safe and relax thanks to their professionel team and medical progress. No doubt that I will recommend Smile Center Turkey to any other people who ask for a reliable clinic. As a matter of fact, it did not only meet my expectations but it also went beyond...
Many thanks for everything
7 de outubro de 2025
Avaliação não solicitada
Resposta da Smile Center Turkey®
Dear Tarik,
Thank you for sharing such a thoughtful review. We’re delighted that our clinical quality, service standards, and the atmosphere of our facility made you feel safe and relaxed throughout each step of your journey. Your recommendation means a lot to our team and motivates us to keep raising the bar. We’re thrilled we exceeded your expectations 🙏
Kind regards,
Smile Centre Turkey®
⭐️⭐️⭐️⭐️⭐️ Amazing Experience at Simile…
⭐️⭐️⭐️⭐️⭐️ Amazing Experience at Simile Clinic, Antalya!
I had an absolutely wonderful experience at Simile Clinic in Antalya! From start to finish, the entire team was incredibly professional, caring, and attentive. The doctors are truly outstanding — knowledgeable, skilled, and compassionate.
I felt completely supported and comfortable throughout my surgery and recovery. The care I received went above and beyond my expectations, and the results have made me so happy!
I honestly can’t wait to visit again and see everyone. Thank you so much to the entire Simile team for your kindness, professionalism, and dedication. You made this journey unforgettable.
Love you guys and thank you for everything! ❤️
7 de outubro de 2025
Resposta da Smile Center Turkey®
Dear Genuela,
Thank you for sharing your wonderful 5‑star experience and for trusting our team. We’re delighted you felt cared for throughout your surgery and recovery, and that your results made you so happy.
Your kind words about our doctors’ professionalism and compassion mean a great deal to us. We look forward to welcoming you again in Antalya and making your next visit just as memorable 😊
With warm regards,
Smile Centre Turkey®
Fantastic ⭐️⭐️⭐️⭐️⭐️
Overall i am over the moon with the results, from day 1 i was well looked after and nothing was too much, the staff were very professional and very welcoming, will 100% be back to visit everyone whenever im back in antalya for a holiday ⭐️⭐️⭐️⭐️⭐️
6 de outubro de 2025
Resposta da Smile Center Turkey®
Dear Shane,
Thank you for the fantastic feedback and your 5‑star rating. We’re thrilled that you’re over the moon with your results and that our team made you feel welcomed and well cared for from day one. Your kind words about our professionalism mean a lot to us.
We’ll be delighted to see you again whenever you’re back in Antalya—our doors are always open 😊
Warm regards,
Smile Centre Turkey®
I had my dental implant treatment at…
I had my dental implant treatment at Smile Center Turkey and I am extremely happy with the whole experience. From the very first visit until the final stage, everything was organized professionally and with great care.
The staff were always friendly, supportive and made me feel comfortable. The doctors and technicians are highly skilled – my implants healed perfectly, and the final zirconia crowns look amazing. I especially appreciated the clear communication, modern technology (digital scanning, 3D design), and the chance to choose the shape and colour of my new smile.
The transfers, hotel and overall hospitality were also excellent – I felt well taken care of during my entire stay in Turkey.
Now I have a confident smile that looks and feels fantastic. I can highly recommend Smile Center Turkey to anyone considering dental treatment abroad.
Thank you once again to the whole team for your professionalism and kindness!
27 de setembro de 2025
Resposta da Smile Center Turkey®
Dear Darius,
We are truly grateful to hear about your wonderful experience at Smile Center Turkey®. Ensuring our patients feel comfortable and well-cared for throughout every stage of their treatment is our highest priority. Your kind words about our professional team, advanced technology, and thorough communication mean a lot to us. Knowing that you now have a confident smile brings us great satisfaction, and your recommendation is invaluable.
Thank you sincerely for choosing us and for your thoughtful feedback.
Warm regards,
Smile Center Turkey®
Could not recommend this place enough
Could not recommend this place enough! The staff cant do enough to ensure you feel.comfortable and are happy with the results.
1 de outubro de 2025
Resposta da Smile Center Turkey®
Dear Demi,
We are truly grateful for your wonderful recommendation and your kind words about our staff. At Smile Center Turkey®, we strive to create a welcoming environment and make sure every patient feels comfortable and satisfied with their results. Your feedback means a great deal to us, and we appreciate the trust you have placed in our team.
Warm regards,
Smile Center Turkey®
Excellent.
My first visited to smile clinic was a year ago and it was excellent.
I was there again two weeks ago and they remembered me. Excellent service. Very friendly, helpful and a pleasant experience. Thank you. See you next year.
25 de setembro de 2025
Resposta da Smile Center Turkey®
Dear Neil,
Thank you so much for sharing your wonderful experience with us. It brings us great happiness to know that you continue to enjoy excellent service and a warm welcome at Smile Center Turkey®. We are committed to making every visit memorable and comfortable, and your appreciation motivates us to maintain our high standards. Your feedback means a lot to us, and we look forward to welcoming you again next year.
Kind regards,
Smile Center Turkey®
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.