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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I paid for a 3 year plan with new equipment with Smith. After my contract was over I tried to contact them to renegotiate. I wasn’t able to get in contact, so I went back to ADT. I just had their s... Ver mais

Avaliado com 5 de um total de 5 estrelas

Today's service was absolutely excellent! Jesse Jimenez went above & beyond installing the equipment & walk me through every step in using & setting up my service. I can honestly say that I have never... Ver mais

Avaliado com 5 de um total de 5 estrelas

Our tech Robert was punctual, called ahead of arrival. He went above and beyond to mount our service where we wanted in our home. If our monitoring service experience is as good as our installation an... Ver mais

Avaliado com 5 de um total de 5 estrelas

I would actually give a four and a half the first installer forgot equipment and well after waiting a few days we followed through with a new installer... He was wonderful brought his wife to mak... Ver mais

Detalhes da empresa

  1. Loja de equipamentos de segurança
  2. Loja de Móveis

Informação fornecida por fontes externas variadas

At Smith Monitoring®, we provide a wide range of security options, from low-cost monitoring of your existing alarm system to advanced home automation packages that allow you to control your security system from anywhere in the world. We use the latest technology to give our customers the best features and highest-quality security monitoring service at the lowest possible price.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

773 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Avaliado com 5 de um total de 5 estrelas

Home Installation

Great Tech (Mark Bryant) very professional. Installation looks great and worked the first time. Mark took his time reviewing system with us. Very knowledgeable about all aspects of system and App's. I have had several tech come to my home and most of the time I know more about what they are doing than them or they just don't look the part. It was great to finally have a tech that presented himself very well and knows what he is doing and takes pride in his work.
Great Job Mark
Thanks Again
The Melancon Family

23 de setembro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

One of the best

They have excellent costumer service, did the job with perfection, and did the job fast. I would recommend them to everyone.

23 de setembro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy and fast install

Jose was our installer. He gave us a heads up when he was going to arrive and arrived just in time. The installation was very fast and clean. With todays technology there really is no need for wires. Most of the install was wireless.

After the install he guided us on the mobile app and showed us hot to operated and keep our home safe.

Jose is an asset to your company and thank you Jose for your customer service and knowledge of security systems...

The Gonzales Family Jarrell, TX.

21 de setembro de 2016
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unbelievably bad experience over the past 3 weeks

I opted for you company because of the reviews and have had nothing but problems and excuses. A few days after the system was installed I had to have your tech out to work on the system. I continued to have issues and when I called to cancel my service, I received all type of excuses and reasons. One thing is sure, I will most likely not be a long term customer of your company. Sorry to have to write this but you should under promise and over deliver. You have a long way to go.

21 de setembro de 2016
Avaliação não solicitada
logotipo da Smith Monitoring®

Resposta de Smith Monitoring®

Hi Hector,

We have been an award winning company for 5 years in a row that is directly tied to our customer satisfaction. We're in the business of helping people get the most out of our products at 100% satisfaction, and it's unsettling that you're not happy. Someone from our department will contact you soon to see what we can do fix your issues.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Our tech was fast, courteous to our business, thorough, and informative. He got the job done without our business skipping a beat.

21 de setembro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Installation

The ordering process was simple and the installation was flawless. The tech was on time, helpful and professional. I would happily recommend Smith Monitoring to someone else.

19 de setembro de 2016
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great

The installation was quick, they know what there doing you just got to trust them. Really would recommend them to anybody that wants a house system

16 de setembro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service and demonstration of new equipment

Mark Bryant was the upmost professional. He came in and installed a completely new system even working thru the last companies issues with improper installation. He took his time and made sure everything was done correctly and made sure we were comfortable with the system before finishing the job. THANKS

12 de setembro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Install

Jose was prompt, provided great service and explained in detail all steps of the operation of our new alarm system.

3 de setembro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Awesome

Mark was knowledgeable and courteous. He took time explaining everything and answered all our questions.

31 de agosto de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Chris Grammer did a great job!

Chris came out and had to do a complete install as our old system was unusable. He was very informative, checked in on every change that had to be made, and walked us through how to use the equipment. It was a pleasure working with him.

31 de agosto de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Satisfied!

Called for security spoke with a rep about service n installation. Setup immediately. David Lee was the tech that did the install. I couldn't have asked for a more professional, friendly and knowledgable person than David Lee. He answered all of my questions effortlessly. I would recommend this company to anyone!! Rick👍

30 de agosto de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service!

My tech was very polite and knowledgable. Very patient in explaining everything multiple times. Would definitely recommend smith monitoring to anyone!

29 de agosto de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you Robert!

My tech Robert gets 5 stars! He was very helpful explains everything to me and very professional! Thank you Robert for all your hard work!

27 de agosto de 2016
Avaliação não solicitada

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