Smokehutuk Avaliações 

150
O TrustScore é 2 de um total de 5

2,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Another order which hasn't arrived and no communication from Smoke Hut despite emails and messages sent. If there is an issue with stock,delviery etc just inform the customer. Will most probably be... Ver mais

Avaliado com 1 de um total de 5 estrelas

Delivered on 6th with next day delivery. Tracking updated stating sender has assured Royal Mail parcel has been sent to them. I am still waiting. No contact from seller despite numerous emails to them... Ver mais

Avaliado com 2 de um total de 5 estrelas

Usually they are great however the last few orders they have really let me down, I ordered on 18th October still have not received my order and have not heard anything from anyone despite contacting t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered 2 Elux Firerose, Mr Blue and Grape Gummy Bear. Both flavours came correctly. Ordered midnight Wednesday and they were here by Friday midday. Highly recommend Firerose and will definitely be or... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de cigarros eletrônicos
  2. Loja de Doces
  3. Loja de narguilé
  4. Tabacaria
  5. Loja de vaporizadores

Escrito pela empresa

Welcome to Smoke Hut UK, your go-to destination for premium vaping products. As a trusted online retailer, supplier, and wholesaler, we offer an extensive range of disposable vapes, e-liquids, vape kits, rechargeable vapes, and pod systems. Discover trending brands like ELUX, ELF BAR, LOST MARY, SKE CRYSTAL®, RandM, IVG, BULLET BAR, GOLD BAR, HAYATI PRO MAX, HAYATI ULTRA 15K, ASPIRE GOTEK, SMOK, Vaporesso, GeekVape, Voopoo, Riot Squad, Bar Juice, Nasty Juice, Dinner Lady, and Doozy Vape Co. We specialise in the full range of Hayati products, including the Hayati Pro Max 4000 and Hayati Ultra 15K. Whether you're looking for the latest disposables or high-quality nic salts, we have everything you need to enhance your vaping experience. Our commitment to quality, variety, and customer satisfaction sets us apart. Plus, we offer free next-day delivery on all orders over £25, so you can get your favourite products quickly and hassle-free. Shop with confidence and elevate your vaping journey at Smoke Hut UK — where quality meets convenience.


Informações de contato

2,1

Ruim

O TrustScore é 2 de um total de 5

150 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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2,1

Todas as avaliações

(150)

17 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Have made a couple of orders will…

Have made a couple of orders will definitely order from there again best prices quick delivery they made up my order with same flavours but a larger vape at no additional cost personally phoned me to let me no the problem and solved it fantastic

11 de setembro de 2023
Avaliação não solicitada
logotipo da Smokehutuk

Resposta da Smokehutuk

Hi Cheryl,

Thank you for taking the time to write a review of our services. Our team are absolutely thrilled to hear such great feedback.

We very much appreciate your repeated custom and loyalty.

Thank you !

Avaliado com 5 de um total de 5 estrelas

Very cheap

Very cheap, fast delivery, safe billing procedure.

8 de agosto de 2023
Avaliação não solicitada
logotipo da Smokehutuk

Resposta da Smokehutuk

Hi Clare,

Thank you for taking the time to write a review of our services. Our team are absolutely thrilled to hear such great feedback.

We very much appreciate your repeated custom and loyalty.

Thank you !

Avaliado com 5 de um total de 5 estrelas

Get ordering - ya won’t be disappointed!

Bang on if you smoke these a lot, saved me some right money ordering in bulk and having the option to choose 10 different flavours rather than a box of all same. Will defo be ordering again! Rapid delivery too only ordered Tuesday and came first thing Friday morning! Nice one x

30 de junho de 2023
Avaliação não solicitada
logotipo da Smokehutuk

Resposta da Smokehutuk

Hi Charlotte,

Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.

Thank you !

Avaliado com 1 de um total de 5 estrelas

Société de voleur!!!

Société de voleur!!!
Ne commandé pas sur ce site arnaque.
Les cigarettes randm tornado ne marche pas je me suis cramé la bouche avec.
Les 2 que j'ai commandé ne marche pas et à un prix élevé +les taxes de 18 euros une fois arrivée chez moi .

9 de junho de 2023
Avaliação não solicitada
logotipo da Smokehutuk

Resposta da Smokehutuk

Hi Joker,

May I kindly ask you to email us on contact@smokhutuk.com with your order number so we can look into this and provide a resolution.

Looking forward to hearing back from you.

Kindest regards,

Tony

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service , had a huge range of flavours and i will definetely be ordering from here again!

3 de junho de 2023
Avaliação não solicitada
logotipo da Smokehutuk

Resposta da Smokehutuk

Hi Joshua,

Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.

Thank you !

Avaliado com 1 de um total de 5 estrelas

Deal with caution

I did order a box of vapes almost a year ago, after a month I did contact these guys and they did blame the holidays of Christmas.
I did fall for this. After another month has passet I did contact them again, asking What is going on since I did pay for tracking on my parcel and they had ” sent it a different way so I could not trace it ” they told me they would re-fund me and that it is in process. Its been over 8 months and, last contact was 2 months ago.

I would not recommend this, Deal with caution.

27 de maio de 2023
Avaliação não solicitada
logotipo da Smokehutuk

Resposta da Smokehutuk

Hi Jo,

Thank you for leaving us a review and I am deeply sorry for the inconvenience caused.

May I kindly ask you to email us on contact@smokhutuk.com with your order number so we can look into this and provide a resolution.

Looking forward to hearing back from you.

Avaliado com 5 de um total de 5 estrelas

A fantastic trustworthy company

A fantastic company who will always process orders quickly.

I order a mixed box of fire rose ex4500 every month.

They always call me if they haven't got the flavours I want in the numbers I requested, giving me alternatives to try.

Really polite , really professional and really good value. I'll be a customer for a long time to come

2 de maio de 2023
Avaliação não solicitada
logotipo da Smokehutuk

Resposta da Smokehutuk

Hi Mark,

Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.

Thank you !

Avaliado com 5 de um total de 5 estrelas

Ordered several times from them arrived…

Ordered several times from them arrived quickly with free royal mail.
Contacted on a couple of occasions & replied quickly & efficiently

5 de maio de 2023
Avaliação não solicitada
logotipo da Smokehutuk

Resposta da Smokehutuk

Hi Jo-Anne,

Thank you for taking the time to write a review of our services. Our team are absolutely thrilled to hear such great feedback.

We very much appreciate your repeated custom and loyalty.

Thank you !

Avaliado com 4 de um total de 5 estrelas

Good overall

Good overall, okay prices, polite staff. Sometimes if ordering mixed boxes they don't have everything you asked for but that is understandable due to the limitations of the ordering system. But they do always ring with alternatives if that happens. A solid 4 stars with room for improvement

10 de março de 2023
Avaliação não solicitada
logotipo da Smokehutuk

Resposta da Smokehutuk

Hi Marcus,

Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.

Thank you !

Avaliado com 5 de um total de 5 estrelas

quick and reliable

Delivery quick and reliable. Flavour choice perfect. Even when one of the flavours I wanted was out of stock I got a phone call to confirm which other flavours I’d want. Highly recommend!

25 de abril de 2023
Avaliação não solicitada
logotipo da Smokehutuk

Resposta da Smokehutuk

Hi Ilyas,

Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.

Thank you !

Avaliado com 5 de um total de 5 estrelas

Arrived within 3 days even rang because…

Arrived within 3 days even rang because 1 flavour was out of stock to see which other I would want

22 de abril de 2023
Avaliação não solicitada
logotipo da Smokehutuk

Resposta da Smokehutuk

Hi Dwayne,

Thank you for taking the time to write a review of our services. We very much appreciate your custom.

Thank you !

Avaliado com 5 de um total de 5 estrelas

Absolutely amazing service

Absolutely amazing service. Will call if a flavour is not available. Quick delivery. Have been buying for the past 4 months Reasonably price too. A**** highly recommend.

29 de março de 2023
Avaliação não solicitada
logotipo da Smokehutuk

Resposta da Smokehutuk

Hi Lisa,

Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.

Thank you !

Avaliado com 1 de um total de 5 estrelas

Do not buy from them!!

Do not buy from them!!! Ordered 10 flavors, only 1 came the right one, and rest were wrong. Putting wrong flavors and never answer !!!! Do not buy anything from these guys!!!!! Never answer emails, customer service is bad, no refunds. SCAM artists.

28 de março de 2023
logotipo da Smokehutuk

Resposta da Smokehutuk

Hi Sergey,

Thank you for your review and I am sorry to hear that you are not happy with the item received.

I can see that someone from the packaging team has tried to contact you before despatching your order however my colleague was unable to get through to you due to no answer or reply on email. If you are not happy with the item you have received you can return the item within 14 days of delivery for a full refund.

I can also confirm a member of staff has contacted you directly again in the hopes of getting this rectified. If you have any further queries, please do not hesitate to contact our dedicated customer service team on contact@smokehutuk.com who will be more than happy to help you.

Kindest Regards,

Tony

Avaliado com 4 de um total de 5 estrelas

4/5 service

4/5 service. Literally would be 5/5 my only problem is they dont speed up any process of depatching your order i dont know if they are lacking staff or stock but they generate tracking for the item 3/4 days before the item is even despatched which is a pain as within the waiting time then i have to go and pay full price for vapes from shops. Everything else is amazing, get calls if a flavour is out of stock, replacement if any problems with stock. Im just genuinely getting tired of waking up each day trying to track my parcel because i have no vapes left and it saying were expecting it. If they could speed up the processing and despatching time, be the vest website for vapes.

15 de março de 2023
Avaliação não solicitada
logotipo da Smokehutuk

Resposta da Smokehutuk

Hi Michala,

Thank you for taking the time to write a review of our services. Reviews like this allows us to improve our service and I can assure you this have been taken up with the team to prevent from this happening in future. If you can please contact our dedicated customer service team on contact@smokehutuk.com who will be more than happy to provide a resolution for you.

Thank you !

Avaliado com 5 de um total de 5 estrelas

elux 3500 ack of ten

Had a few orders now and everything is good, if they haven't got a flavour in stock they will ring you to ask what other flavour you want, fast delivery keep up the good work guys

15 de março de 2023
Avaliação não solicitada
logotipo da Smokehutuk

Resposta da Smokehutuk

Hi Martin,

Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.

Thank you !

Avaliado com 5 de um total de 5 estrelas

Cheaper than everyone else

I’ve had a few orders from SmokeHut. The very first order one of them didn’t work but they did replace I’ve just received a 10 pack and very pleased. They didn’t have the flavours I wanted and they actually phoned me up and told me what they had in stock. Highly recommend them. Thanks guys I will continue to use them. Well done Guys.

13 de março de 2023
Avaliação não solicitada
logotipo da Smokehutuk

Resposta da Smokehutuk

Hi Neil,

Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.

Thank you !

Avaliado com 5 de um total de 5 estrelas

Great service and quick delivery

Great service and quick delivery, was called on same day as order made as they did not have the available stock to fulfill the order, but was given alternative options. Order was made Friday and recieved on Monday so cannot complain about delivery times. Thankyou

10 de março de 2023
Avaliação não solicitada
logotipo da Smokehutuk

Resposta da Smokehutuk

Hi,

Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.

Thank you !

Avaliado com 5 de um total de 5 estrelas

Great Service & Products

Made a few orders now with smoke Hut and all of them have been great with fast delivery. Another shout out to Assen in packing who called me to say one flavour was out of stock and ask what replacement I would like, also Iszac in customer service who always answers all my incessant questions :)
Tip: Leave your number when you check out, saves them time if an issue arises, they can contact you. But very happy and the prices are fab... I will be back :)

3 de março de 2023
Avaliação não solicitada
logotipo da Smokehutuk

Resposta da Smokehutuk

Hi Leo,

Thank you for taking the time to write another review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.

Thank you !

Avaliado com 5 de um total de 5 estrelas

Been ordering from them for a few…

Been ordering from them for a few months now. The guy calls if they haven't got flavours you need which is great. No issues up to now with any being broken or not working. Very pleased and will continue ordering from them. Thankyou smoke hut

3 de março de 2023
Avaliação não solicitada
logotipo da Smokehutuk

Resposta da Smokehutuk

Hi Chris,

Thank you for taking the time to write a review of our services. Our team are absolutely thrilled to hear such great feedback.

We very much appreciate your repeated custom and loyalty.

Thank you !

Avaliado com 5 de um total de 5 estrelas

Ordered from smoke hut for a few months…

Ordered from smoke hut for a few months now, had a few problems at first as one was leaking and two were missing, when I contacted them they said the missing two were out of stock and they had tried to ring me, which I had had missed calls while in work and they sent out the three out with no problems. Just received my latest order and once again they contacted me to let me know one of them was out of stock so I could choose a different one before they sent my order out, ordered on the Monday with free delivery and received on Thursday. Wouldn’t hesitate to order again. Thanks

8 de março de 2023
Avaliação não solicitada
logotipo da Smokehutuk

Resposta da Smokehutuk

Hi Karen,

Thank you for taking the time to write a review of our services. Our team are absolutely thrilled to hear such great feedback.

We very much appreciate your repeated custom and loyalty.

Thank you !

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