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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Bought a figurine of my bosses dog for a bag charm. Turned out cute but the chain was cheap and when I tried to attach it to the figurine, the ring snapped off so it’ll just be a cute desk decor item.... Ver mais

Avaliado com 5 de um total de 5 estrelas

This is such an amazing company!! Not only are the figurines SO cute, look exactly like my children & are a perfect keepsake to always remember them when they were this little but the company itself i... Ver mais

Avaliado com 1 de um total de 5 estrelas

I sent in 2 photos of my guinea pigs, for momentos seeing they are getting on in age. I am extremely disappointed in the quality and construction of my key rings. My first guinea pig is brown,... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My family and I absolutely love how our 3d figurines came out!! The quality and attention to detail is unmatched!! Great customer service super friendly…. I will be ordering more because it’s such a p... Ver mais

Detalhes da empresa

  1. Loja de Souvenirs
  2. Loja de decoração de design de interiores

Escrito pela empresa

In a world dominated by digital screens, we give physical permanence to your most cherished moments. Snapfig specializes in creating true-to-life 3D figurines from just a single photo. We harness the power of advanced AI and high-precision 3D printing to accurately capture every intricate detail - from the unique features of your loved ones or pets, to the complex armor of your gaming or anime avatar. Whether you're celebrating a personal milestone, honoring a beloved pet, or creating the ultimate collectible of your favorite Movie IP, Snapfig provides a timeless, tangible keepsake. Stop scrolling and start holding your memories.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

22 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Pay too much for a cheap product

Pay too much for a cheap product. Not even close to thier their advertisement. Small fragile, came with broken ear in the box. They wont answer my emails. I thought I had order two only show up with 1 for over 120.00 wasted money

28 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Delivery is very late

Delivery is very late, I have paid for the express delivery service in 5-7 days but it has been more than 2 weeks and I have not received the goods.

3 de abril de 2026
Avaliação não solicitada
logotipo da SnapFig

Resposta da SnapFig

We sincerely apologize for failing to meet your expectations! ❤️ We know waiting is hard, which is why for any potential delays, we are committed to reaching out early with a solution to ensure you’re always informed.

Please DM us your order details or email support@snapfigures.com📩we will look into your case immediately and ensure your satisfaction! Thank you for giving us the opportunity to make things right!

Avaliado com 5 de um total de 5 estrelas

Perfect gift

I was honestly so impressed with the quality of the figures and how closely they matched the photos I sent. I absolutely loved it—without a doubt, it’s an amazing gift 🫶🏻✨

15 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very disappointed

Was very disappointed. After sending my order and approving the design via email, I waited about 4 weeks for my order. It looked nothing like what I was shown. I paid a lot and waited a long time and it was so unlike what I was expecting. They said they would provide a remedy but I still have yet to hear back. This was supposed to be a memento for my dog that passed last month and I was so looking forward to it. I am awaiting an acceptable response and resolution. I paid over $100 for this item. It isn’t worth $1.

8 de abril de 2026
Avaliação não solicitada
logotipo da SnapFig

Resposta da SnapFig

First and foremost, please accept our heartfelt condolences on the passing of your beloved dog. We know how much this memento meant to you, and we are truly heartbroken to hear that the final piece did not honor your dog’s memory in the way you expected.

It is our mission to provide a perfect tribute for every pet owner, and it is clear we failed you this time—both in the craftsmanship of your item and in our follow-up communication. This is not the experience we want for any of our customers, especially during such a difficult time.

We want to make this right immediately. We have prioritized your case, and a senior member of our management team will reach out to you via email within the next 2 hours to provide an acceptable resolution—whether that is a full refund or an urgent, hand-refined remake that meets your expectations.

Your trust means the world to us, and we will not rest until you are satisfied with how we honor your dog's legacy.

Sincerely,

The SnapFig Care Team

Avaliado com 5 de um total de 5 estrelas

We loved our figurine

We loved our figurine! Not to mention the team itself, they are very helpful. The figurine would be a perfect gift for anyone, from friends to family.

23 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I sent in 2 photos of my guinea pigs

I sent in 2 photos of my guinea pigs, for momentos seeing they are getting on in age. I am extremely disappointed in the quality and construction of my key rings.

My first guinea pig is brown, white and black. His key ring colours don't even match, and the figurine makes him look like a rat, with a rabbit tail. It doesn't even match the AI image sample.

My second guinea pig is fully black. This one is better, however, there's no texture and he also doesn't match the image.

3D printing if done well allows for texture. These are not work $60USD at all. They are solid, but poor quality considering they are solely for custom figurines, which they also state no returns or refunds for dissatisfaction. This company does not pride themselves on quality custom figurines.

7 de abril de 2026
Avaliação não solicitada
logotipo da SnapFig

Resposta da SnapFig

Dear Nicole,

Thank you for sharing your honest feedback. First, please accept our heartfelt apologies. We know how much your guinea pigs mean to you, especially as they get on in age, and we are truly saddened that the key rings didn’t capture their likeness as you expected.

Regarding your concerns:

Color & Craftsmanship: While 3D printing involves complex color-layering processes, we always strive for the highest accuracy. It sounds like we missed the mark on your "brown, white, and black" little friend, and we sincerely regret the disappointment this caused.

Our Refund Policy: We want to clarify that we do stand behind our products. Our support team reached out via email on April 7th, 2026 to discuss a resolution, but we haven't heard back yet. It’s possible our message landed in your spam folder.

Our Promise: We do not want any customer to feel stuck with a product they don't love. If you could please check your inbox (or contact us directly at support@snapfigures.com), we would love the chance to either remake your figurines to your satisfaction or provide a fair solution.

Your guinea pigs deserve a perfect tribute, and we want to be the ones to provide it.

Sincerely,
The Snapfig Team

Avaliado com 5 de um total de 5 estrelas

I honestly didn’t know what to expect…

I honestly didn’t know what to expect when we ordered this figurine—but it completely blew us away. This was made to capture the moment I proposed to my fiancée, and the level of detail is just incredible.
From the way we were positioned, to the outfits, to the little details that made that moment ours—they got everything right. It feels like we’re reliving that exact moment every time we look at it.
You can tell a lot of care and craftsmanship went into this. It’s not just a figurine—it’s a memory brought to life. If you’re looking for something meaningful and personal, this is 100% worth it. We’ll cherish this forever.

23 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

High quality craftsmanship

High quality craftsmanship. You can tell they put a lot of heart into the sculpting. It’s not a cheap plastic toy; it’s a solid, well-painted piece of art. 5 stars!

17 de fevereiro de 2026
Avaliado com 5 de um total de 5 estrelas

My family and I absolutely love how our…

My family and I absolutely love how our 3d figurines came out!! The quality and attention to detail is unmatched!! Great customer service super friendly…. I will be ordering more because it’s such a perfect keepsake!! 10/10 recommend

24 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We had an amazing experience with…

We had an amazing experience with SnapFig. The boys absolutely loved the figurines and were amazed how much they looked like them. The process was so easy to create making for such a great experience!!

10 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommend

Had a great experience with our SnapFigs. The unboxing blew my 5 year old’s mind. It’s the perfect conversation starter in our living room and really stands out in the best possible way. 5 stars!

20 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wish I could give more than 5 stars!

Wish I could give more than a 5 star rating! Working with SnapFig was nothing short of incredible. Amazing customer service, quick follow-ups, and kind representatives! I will certainly keep them in mind for future gifts!! My piece turned out even better than imaged!

23 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

So fun and unique!

These figures turned out better than I could have imagined. They look just like the images I provided and my kids thought they were so fun. They are currently on display in their bedrooms (after they brought them to school to show their friends, of course).

4 de março de 2026
Avaliação não solicitada

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