My power bank ordered a few months ago had faulty wire and I reached out to customer service to enquire about a new one under warranty. Niko handled my case and had great customer service. Everything... Ver mais
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Veja o que dizem as avaliações
This company is all class with great products and fabulous customer service. I have purchased multiple portable travel/ everyday chargers for all of my family and friends are now buying them. I had a... Ver mais
Product received is faulty does not work Sent photos and a video they have said I need to pay the cost of the return of a faulty item and when I questioned this I have had no response 🤷♀️ really wa... Ver mais
I have always loved SnapWireless as a company especially because of those short videos explaining the contruction which makes it very relatable and real. I bought the PowerDock 2 - 4 in 1 Charging Doc... Ver mais
Detalhes da empresa
Escrito pela empresa
Here to #poweryourjourney
Informações de contato
108-118 Marion Road , 5032, Brooklyn Park, Austrália
- help@snapwireless.com.au
- snapwireless.com.au
4,4
Excelente
210 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 62% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Slim charger
Recently I had an issue with my universal slim charger. The customer service I received via emails was great. They were answered promptly and after a couple of weeks the issue was rectified which I'm happy with. While travelling to several countries last year I found the adaptors very handy.
2 de junho de 2026
Avaliação não solicitada
Resposta da SnapWireless
Hi Jill,
Thanks so much for your review!
We’re glad we were able to get everything sorted for you and that our team could help resolve the issue. It’s also great to hear the travel adaptors came in handy during your travels. There’s nothing better than hearing our products have been put to good use around the world.
Thanks again for your patience and support. We really appreciate you choosing SNAP and hope you have plenty more adventures ahead!
Great item/great service
Great item, delivered quick. Helped me tremendously on an overseas trip (the belt clip is underrated). Had a charging issue at 12 months, warranty immediately honoured and item replaced. These dudes are on the ball.
21 de junho de 2026
Avaliação não solicitada
Resposta da SnapWireless
Hi Remy,
Thank you so much for the fantastic review and for your continued support.
We’re thrilled to hear the charger helped you out on your overseas trip, and we completely agree, the belt clip doesn’t get enough credit! 😊
While we’re sorry to hear you experienced a charging issue after 12 months, we’re glad our team was able to get a replacement sorted quickly and make the warranty process as smooth as possible.
Thanks again for taking the time to share your experience. Reviews like yours mean a lot to our team.
Ideal companion for your keys
Ideal companion for your keys, so you always have it with you and never run out of juice. Built-in cable is fantastic so nothing to think about, it's always there with you and fully functional. And really compact !!
18 de junho de 2026
Avaliação não solicitada
Resposta da SnapWireless
Glad you’re enjoying it. Having a charger that’s always with you and ready when you need it is exactly what we were aiming for.
Appreciate the support!
I purchased one PowerPack Universal 2
I purchased one PowerPack Universal 2 - 6 in 1 Travel Power Bank 10,000mAh - Lightning + USB C / Sky Blue back in November 2025. My wife and I used it overseas in London and Ireland for about five weeks and it was certainly very handy and we used it every day. Upon our return to Australia we did have an issue with the LED display and the team at SnapWireless were keen to address the problem ASAP. After a few emails the problem was investigated and I received a replacement unit very quickly. Great customer service!
18 de maio de 2026
Avaliação não solicitada
Resposta da SnapWireless
Thanks for taking the time to share your experience, Graham!
We’re glad to hear the PowerPack Universal 2 came in handy throughout your travels in London and Ireland. It’s great to know it got plenty of use while you were away.
We’re also pleased we were able to get the display issue sorted quickly for you. While it’s never ideal when something goes wrong, we’re always happy to help and get our customers back up and running as soon as possible.
Thanks again for your support and feedback!
Great company to deal with. Amazing products
I’ve been a fan of Snap Wireless since my first purchase a couple of ago. I’ve bought a couple more products since then and always impressed with the quality of each one.
I recently had an issue when my last charger stopped working which has never happened before. I emailed customer service and my issue was resolved immediately. I can’t speak highly enough of the service I received. They were professional, friendly and prompt.
16 de junho de 2026
Avaliação não solicitada
Resposta da SnapWireless
Thank you so much for your continued support, Vicki!
It means a lot to hear you’ve been with us for a number of years and have come back for multiple purchases. We’re delighted that you’ve consistently been impressed with the quality of our products.
While we’re sorry to hear you experienced an issue with your charger, we’re glad our team was able to get things sorted quickly for you. We’ll be sure to pass on your kind words to the customer service team.
Thanks again for your support and for taking the time to share your experience with others.
Snap wireless PowerPack Universal Slim
Very good product
Charges phone to 100% fairly quickly.
I was able to charge my phone at least twice before the powerbank goes flat. I have even gotten a little extra on a third charge when I was out all day and night, but not to 100% for the third charge before the powerbank went flat.
The cords are a little shorter than I was expecting, I thought they were retractable, but that’s not on this model. It’s sort of heavy to continually hold while charging, it made my thumbs cramp, so I had to put it down on the table to let it charge, but it sits neatly on top of my phone, so that works.
Overall, I’m very happy with this product
1 de junho de 2026
Avaliação não solicitada
Resposta da SnapWireless
Thanks for the detailed review, Alicia!
We’re so glad to hear the power bank has been keeping your phone charged throughout those long days out and about. Getting a couple of full charges, plus a little extra when needed, is exactly what it’s designed for.
We also appreciate the feedback regarding the cable length and weight. That’s helpful for us to hear, and we’ll certainly keep it in mind as we continue developing future products.
Thanks again for taking the time to share your experience. We’re delighted to hear you’re happy with it overall!
I had an issue with my charger losing…
I had an issue with my charger losing its mojo. Emailed snap and had a reply from Niko. Forwarded him a video of the issue and no problem a replacement is in the post. Very good customer service. Great work Niko.
10 de junho de 2026
Avaliação não solicitada
Resposta da SnapWireless
Thanks for the review, David!
Sorry to hear your charger started losing its mojo, but we’re glad Niko was able to get things sorted quickly for you. We’ll be sure to pass your kind words on to him.
Thanks again for your support and for taking the time to share your experience. We hope the replacement serves you well for many years to come!
The service was amazing as I stuffed up…
The service was amazing as I stuffed up and didn’t pick my order up from the post office so it was sent back to the warehouse . Out of good will they sent me the items for free the second time.
I am Very happy with the service and I would highly recommend these guys .
9 de junho de 2026
Avaliação não solicitada
Resposta da SnapWireless
Thank you so much for the kind review! 😊 We’re glad we could help get your order back on track and safely into your hands. Our team always aims to provide the best experience possible, so it’s great to hear that came through. We really appreciate your support and recommendation, and hope you enjoy your Snap products! 💙🔋
Service was incredible
Service was incredible. My parcel was delivered elsewhere and they assisted very promptly and lodged to the post service. I now have my goods and I love them!
8 de junho de 2026
Avaliação não solicitada
Resposta da SnapWireless
Thank you for the kind words! 😊 We’re so pleased we could help get everything sorted and that your order arrived safely. We hope you continue enjoying your Snap products, and thanks again for your support! 💙
Have been loving my charging bank but…
Have been loving my charging bank but suddenly had a few connection issues. The team sorted it very promptly and sent me out a new one under warranty. Great customer service.
5 de junho de 2026
Avaliação não solicitada
Resposta da SnapWireless
Thanks so much for your review! 😊 We’re glad we could help and get everything sorted for you. We really appreciate your support and hope you continue enjoying your SNAP product for many adventures to come! ✈️🔋
Outstanding Customer Service Beyond the Warranty Period
⭐⭐⭐⭐⭐
I originally purchased the Snap PowerPack for overseas travel, and it was an excellent product. It was reliable, convenient, and performed exactly as I needed while travelling.
Recently I experienced an issue with the unit becoming extremely hot and developing damage to the casing. I contacted Snap Support and was fortunate to deal with Niko, who was professional, responsive, and genuinely listened to my concerns.
What impressed me most was that although the product was outside its warranty period, my concerns were taken seriously and a replacement was offered. That level of customer service is becoming increasingly rare.
Thank you to Niko and the Snap team for standing behind your products and providing such outstanding customer support. Based on both the product itself and the service I received, I would happily recommend Snap to others.
4 de junho de 2026
Avaliação não solicitada
Resposta da SnapWireless
Thank you so much for the fantastic review! We’re sorry to hear your original PowerPack developed an issue, but we’re really glad Niko was able to help get things sorted for you.
We know how frustrating it can be when something doesn’t go to plan, so we’re pleased we could find a solution and give you peace of mind. Your kind words about both the product and our support team mean a lot to us.
Thanks again for your support and recommendation. We hope your replacement PowerPack joins you on plenty more trips in the future! 😊
Incredible!
As always, AMAZING, the products a incredible, they are backed up by a brilliant customer service team, I messed up my order and they did everything they could to assist in fixing it up for me! Could not be more helpful!!! I would give 10 stars if I could!
3 de junho de 2026
Avaliação não solicitada
Resposta da SnapWireless
Thank you so much for your continued support! We’re thrilled to hear you’ve had another great experience with us. We’re glad our team could help get your order sorted, and we really appreciate you taking the time to leave such a kind review. Thanks again for being part of the SnapFam! 😊
Awesome aftersales service
Awesome aftersales service.
Just love my Snap wireless charger!
It is stylish, practical, adaptable & very portable.
15 de abril de 2026
Avaliação não solicitada
Resposta da SnapWireless
Thanks for the awesome review! 😊
So glad you’re loving your charger and that we could help when needed. We really appreciate the support.
The PowerBase 4 is an absolutely…
The PowerBase 4 is an absolutely amazing product! The fact that I can charge 4 devices at the same time without the mess of cables is truly a life saver n just way too convenient . I also love the retractable cord feature and the compact foldable design. It’s a very smart gadget both by looks and functionality! .One of those products that quietly makes your everyday life easier!!
1 de maio de 2026
Avaliação não solicitada
Resposta da SnapWireless
Thanks Anindita! 4 devices, no cable mess, fits in your bag. Glad it's earning its place in your everyday routine!
Travel Must Have
This has all the functions one needs for travel. Not having to worry about cables, not having to worry about having the right adapter, not having to worry about bringing a separate wall charger. If you travel often, this is definitely something to have!
3 de abril de 2026
Avaliação não solicitada
Resposta da SnapWireless
Thanks for the review! Less to pack and less to think about is exactly the point. Happy to have made travel a little easier for you.
NOT INTERNATIONAL / WILL BE TAKEN AT SECURITY
Absolute manipulation. They advertise themselves as fully international yet they DO NOT have CCC verification so if you bring your power banks to China they WILL BE THROWN OUT. I understand companies need to make money but it’s so disgusting that they don’t give a crap about their customers enough to at least have a warning before purchase stating that they are in fact NOT FULLY INTERNATIONAL. I will never buy from such a dishonest company again. You should be absolutely ashamed of yourselves.
23 de maio de 2026
Avaliação não solicitada
Resposta da SnapWireless
We're sorry to hear about your experience and understand how frustrating it must have been to have your power bank confiscated during your trip.
To clarify — the PowerPack Universal 2 meets international airline carry-on regulations and holds internationally recognised safety certifications. However, Chinese authorities have been enforcing additional local CCC certification requirements more strictly, including for transit passengers, which has resulted in non-CCC certified power banks being confiscated regardless of their international compliance.
CCC certification is something we're actively pursuing. It's a lengthy process, and periodic requirement changes mean recertification is needed each time, which adds to the complexity. In the meantime, we'd recommend leaving your PowerPack at home when travelling to mainland China, and we've previously published guidance on this in our help centre and FAQs on the product pages.
Please reach out to us directly at help@snapwireless.com.au, we'd love to make this right for you.
Powerpack does not hold its on charge well
PowerPack Universal 2 I bought this to travel overseas with, but when I gave it a test run at home with my iphone the powerpack itself dropped from 100% to 75% within 5 minutes of usage. The powerpack does not hold power very well. I am really disappointed as it is a pricy item.
13 de maio de 2026
Avaliação não solicitada
Resposta da SnapWireless
Hi Lauren, thank you for reaching out to us directly, we're glad we could look into this further with you. After speaking with our manufacturer and reviewing your test results, the behaviour you experienced falls within normal operating range for the PowerPack Universal 2, and the unit is functioning as intended.
If anything changes or you have further questions before your trip, we're always here to help at help@snapwireless.com.au
"Travel" charger not approved for flights.
"Travel" charger is not approved for carry-on despite the product page claiming that it is. I had the charger taken off me by airport security and binned when travelling. Reached out to Snapwireless support to tell them their mistake and I just got a nice 15% discount off my next charger. Website not updated and still claims approved for carry-on.
7 de maio de 2026
Avaliação não solicitada
Resposta da SnapWireless
Hi Ed, we’re genuinely sorry to hear about your experience while travelling and completely understand how frustrating it would have been to have your power bank confiscated during your trip.
To clarify, the PowerPack Universal 2 is approved for carry-on travel under standard international airline watt-hour regulations. However, airport authorities within China have recently begun enforcing additional local CCC certification requirements more strictly, including for transit passengers, which has unfortunately resulted in non-CCC certified power banks being confiscated despite otherwise meeting international airline standards.
We understand this created a frustrating experience for you and appreciate you bringing this to our attention. We’ve also included additional guidance around these recent China-specific regulatory changes to help travellers better understand the current situation.
Again, we’re sorry for the inconvenience caused during your travels and appreciate the feedback provided.
Love it so we are going to buy 2 more
Love it so we are going to buy 2 more
Started with 2 to see if they would be good for our upcoming trip to Europe, tested at Easter and now we are buying 2 more. Also has the small key ring charges which are great for top ups when out shopping and you don’t want to carry a heavy battery
24 de abril de 2026
Avaliação não solicitada
Resposta da SnapWireless
Thanks so much for the support! Glad to hear the products worked well for your Easter trip and that you’re now grabbing a couple more for Europe 😊
The PowerPack Nano keyring chargers are definitely underrated for quick top-ups while out and about without needing to carry a larger power bank around all day.
Really appreciate you taking the time to leave a review and hope you have an amazing Europe trip! ✈️
My charger stop working properly
My charger stop working properly , the company were quick to reply to me and send me a new charger . Thank you
11 de maio de 2026
Avaliação não solicitada
Resposta da SnapWireless
Thanks so much for the review!
Sorry again that you experienced an issue with the charger originally, however really glad to hear the team was able to assist quickly and get a replacement organised for you.
We really appreciate the support and hope the new unit serves you well 😊
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