SNEAKERS ASB Avaliações 

264
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Scam company, I have been waiting over six weeks and zero response despite multiple attempts. I would strongly advise not to order anything from these rats

Avaliado com 4 de um total de 5 estrelas

ordered what i received, took longer than expected however when i emailed asking for delivery details they reached back. box was a bit crumpled and had a tear so not the most ideal for a christmas pre... Ver mais

Avaliado com 5 de um total de 5 estrelas

Received my slippers 2days after ordering. Unfortunately they sent wrong size . I sent email advising - they responded with 24hrs They sent out the correct size same day without hassle and a labe... Ver mais

Avaliado com 5 de um total de 5 estrelas

Did write a negative comment about this company yesterday take it back goods have arrived today.Exactly what I ordered the only thing I would say is that they need to interact with the customer more I... Ver mais

Detalhes da empresa

  1. Loja de Calçados
  2. Comércio online
  3. Loja de roupa urbana

Escrito pela empresa

Online Sneaker Store Providing Exclusive Sneakers From Your Favourite Brands Including Nike, Jordan, Yeezy and New Balance.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

264 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,6

Todas as avaliações

(264)

39 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

I really wanted to believe in this…

I really wanted to believe in this company after I read good reviews on here, but I may have just been unlucky! I placed my order on 30.11.23 and was given an estimated delivery of 05.12-09.12 which was great as I needed the shoes in time for Christmas. As I read their FAQs, I knew the shoes had to be sent for authentication first, however it got to 07.12 with no updates at all so I reached out. They got back to me within 24 hours reiterating the dispatch and delivery times which was great, but I already knew this. I responded asking when they expect my order to reach them for authentication, to which they responded that they could not give a timeframe but that they expected it to arrive before Christmas. This was now 10.12 and I did not have any faith in this arriving so I asked them if there are any issues as it’s past my expected delivery date and to provide me with an exact location on where my parcel is. They then admitted that there had been a manufacturing issue and they were trying to find me a replacement but that they now cannot guarantee delivery before Christmas, and processed a full refund. This has now left me with no shoes, and no time to find a replacement that would make it to me in time. I feel they should have provided me with a lot more transparency on the issue instead of waiting until I noticed and responding with a basic template. They also need to provide clearer information on their website regarding timeframes of the order reaching them for authentication as well as delivery timeframes and any possible issues they may arise. Communication is key with these companies..

30 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely Outstanding Customer Service

I used this company for the first time to buy my husband a Moonswatch as I didn’t think I’d be able to buy one from the Swatch store due to its popularity. I was a little worried about whether it’d be genuine and the customer service I’d receive. My experience was one of the best online purchases. I had prompt responses to my emails. It was delivered in 24 hours and when I wanted to return it as I managed to get one from Swatch, it was easy to do and I was refunded within 48 hours of them receiving it back. I wouldn’t hesitate to use this site again.

10 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DO NOT USE!!!Pretty disappointing

DO NOT USE!!!Pretty disappointing, ordered a pair of trainers over a week ago for my Daughters birthday and nothing. Doesn’t look like I am going to get them in time for her birthday which I’m really frustrated about. Chased twice and no response, still sitting at ordered. Looks like I am going to have to get my money back through PayPal.

8 de novembro de 2023
Avaliação não solicitada
logotipo da SNEAKERS ASB

Resposta da SNEAKERS ASB

Hi,

Thank you for your feedback.

We would like to apologise for the lack of updates provided for your order. We have had a slight email backlog on the run up to Black Friday.

We apologies for any inconvenience caused.

Kind Regards,
Sneakers ASB

Avaliado com 5 de um total de 5 estrelas

First time purchase

First time I used this website and I will definitely use it again. My purchase arrived the next day and the product was exactly what I wanted and of very high quality. I recommend this website with no hesitation.

3 de novembro de 2023
Avaliado com 3 de um total de 5 estrelas

Watch arrived and didn’t work

I found this site as I was interested in some of the watches they sell. I bought one. It arrived fairly quickly, but the watch battery was dead. Disappointing as I had hoped it would be working straight out of the box. I checked the battery on a battery reader which advised it needed replacing. I have been busy with work so not able to get it sorted but the company has offered to exchange. Hopefully the exchange will be relatively quick but not a great experience so far.

30 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not Satisfied

It took longer than what it was expected after having paid £15 extra for a standard delivery of max 7 days (keep in mind I had no other option than to pay it). I wasn’t able to track my order after a whole week after of the expected week. After a lot of emails and concerns of a possible scam, I got an answer back and a way to track my order, but this was after a few days of high concerns. I think that if they agree to do worldwide orders, they should have a bit more of a follow to indicate timings or possible delays. Also, to add more concern, the Dunk Lows that I had bought, the Nike logo in the shoe insole, started to peal off after three days of wearing them which i don’t think it should happen on a £140 shoes. Which makes me think now that they might be fake (which I wouldn’t mind if they were £50 instead of £155 with delivery).

2 de outubro de 2023
logotipo da SNEAKERS ASB

Resposta da SNEAKERS ASB

Hi Jey,

Thank you for your feedback.

Whilst we try our best to provide accurate international delivery timeframes, in your situation we missed the mark. We understand the inconvenience this may have caused and would like to apologise for this. We also don’t think your delivery charge was fairly represented and have therefore processed a full refund for this.

Authenticity is an integral part of Sneakers ASB and we would like to reiterate that all our products are authentic. The insole of your sneaker is a high wearing point and does face increased wear and tear as discussed via email.

If you do have any further concerns please do feel free to reach out via email.

Kind Regards,
Sneakers ASB

Avaliado com 1 de um total de 5 estrelas

I have still not received yet my Baby’s…

I have still not received yet my Baby’s birthday present

2 de outubro de 2023
logotipo da SNEAKERS ASB

Resposta da SNEAKERS ASB

Hi Cavin,

Thank you for your feedback.

As discussed via email your order was slightly delayed due to a Royal Mail system outage. We can only apologise for the inconvenience that this may have caused.

Your full refund has been processed and you should expect it to be completed shortly.

Kind Regards,
Sneakers ASB

Avaliado com 5 de um total de 5 estrelas

Fantastic Website

Fantastic website, great pricing with fast delivery.
Will definitely recommend to family and friends.
Unfortunately I had to return trainers due to incorrect sizing (my fault) - return was arranged with no issue, currently waiting on refund - arranged further purchase of trainers, hoping these will fit my son.

2 de outubro de 2023

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