I had a very positive experience when calling this company using the number provided on their site. I was calling to clarify sizing and a few other questions and was met with a very patient and helpfu... Ver mais
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Veja o que dizem as avaliações
Superb service, sent an email on Sunday afternoon & had the issue solved within the hour. First class 👍🏼
Not what they used to be. I've worn snickers for over 20 years. In the last few years their quality has dissapeared completely. Poorly fitting, cheap thin materials, buttons that fail after 3 months.... Ver mais
A empresa respondeu
Buy direct from the manufacturer, Snickers, and ignore third party sites. They may be a few quid more but if you get hassle from your clients, don't add to it! These peeps have the best stock, fast cu... Ver mais
Detalhes da empresa
Escrito pela empresa
The Home Of Snickers Workwear.
Informações de contato
Po Box 262, BN27 9FS, Hailsham, Reino Unido
- 01323 418935
- info@snickersuk.com
- snickersuk.com
4,3
Excelente
31 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Absolutely great customer service!
Absolutely great customer service!! Had a slight issue with my order which was completely my fault and the SnickersUK team sorted everything for me and, even emailing out of standard working hours to help with any enquiries I had. The quality of the clothing is unbeatable in my opinion
10 de abril de 2025
Avaliação não solicitada
Have used this company for many years…
Have used this company for many years for my snickers work wear
I currently have a 5 months old bib and brace style trousers that the stitching has pull away on
This is clearly a faulty product
I was offered a repair via snickers head office which I declined as it’s faulty and would be a bodge up job
I then contacted snickers head office who told me snickers products don’t have any warranty or guarantee and would repair them as a good will gesture !!!
I was also told that wearing the product can cause stitching to fail and this is wear and tear
Complete BS. The product is faulty and wearing it for 5 months hasn’t caused it to come apart at the seams. Some weeks not worn at all
Be very wary. No guarantee with snickers products. I have it in writing from head office
Having to get my card issuer to try and get me a refund as they are not interested in the slightest about sorting the faulty product out
To follow up. I don’t want a faulty item with a bodged repair, I want them replacing and at 5 months old I think that is fair
A few lies in the response, remember I have all the email correspondence of what was said
I do appreciate it’s not all your fault and I didn’t know that snickers offer no warranty or guarantee on their products only a good will gesture if the product fails through no fault of the customer
6 de dezembro de 2024
Avaliação não solicitada
Resposta de SnickersUK.com
Hello,
We just want to clarify a few points regarding your comments.
Firstly, we are a distributor of Snickers Workwear, not the manufacturer and therefore, any decisions regarding a manufacturing fault must go through them.
You were initially asked to return the product to us which we would then send to the manufacturer for review which on a 5-month-old worn garment is the procedure we have to follow and show this on our website. If a manufacturing fault is established, then where possible a good as new repair would be done or if this isn’t the case, the garment would be replaced.
Due to its age, and the issue being a piece of Velcro that is stitched on to the shoulder having come away, we stated that it was highly likely that the manufacturer would repair these for you.
After that, you then contacted Snickers Head Office and the rest of the complaint you have was with their response.
So, to re-iterate, if you return the garment to us (the distributor) as previously requested, we would forward it on for review. We see from emails that Snickers Head Office said they would turn this repair around quicker than we had anticipated for you. The longer time we quoted was because of the Christmas shutdown, but as I am sure you will appreciate, there is very little either us or they can do without having the garment back.
Kind Regards,
SnickersUK.com part of Century Workwear Ltd
Follow up to your response - 11.12.24
Hello again,
Like yourself, we also have all the email correspondence that was between us on Thursday 5th December from 15.39 to 16.08. This is 4 emails from yourself with 3 replies from us, which with your agreement, we are more then happy to post on here in full.
The two issues that we have with your reply is that you state we have told a few lies in the response we posted. So if you could explain where we have lied, this would give us the opportunity to respond.
Please remember, that even though you are only posting the negative comments on our trustpilot page about our company, you have had direct correspondence with the manufacturer. So we are not including the emails between you and them, only where it is claimed where we (the distributor) have lied.
The second point is just again for clarity, you are claiming a manufacturing fault on a used garment, that you feel should be covered under the manufacturer’s warranty. Yet you state this is not entirely our fault so again I ask, what parts are our fault in this process as we can only replace or repair garments agreed by the manufacturer under a manufacturing fault.
Again, we need to state that as we hope you will appreciate, it would be foolish for us to agree to anything regarding a garment based on a photo and again state, if you return the garment we will then forward this to the manufacturer for their response.
I am sure you will understand the need for us to reply when we genuinely believe this to be an unfair rating on our service and speed of replies regarding your issue.
Have a good day.
Kind Regards,
SnickersUK.com part of Century Workwear Ltd.
Go directly to Go!
Buy direct from the manufacturer, Snickers, and ignore third party sites. They may be a few quid more but if you get hassle from your clients, don't add to it! These peeps have the best stock, fast customer service, ops for returns, and prompt communication by email 👍
15 de novembro de 2024
Avaliação não solicitada
Good service and good response
I order a pair of Snickers trousers early evening on a Friday. As soon as I sent the order I realised Google auto fill put my old address as the delivery address. I emailed the website immediately requesting the change of address. Within 10 minutes I had a response telling me that it's been changed.
They do have a fantastic range of trousers, and as someone who is particular about work trousers I was happy with their choices, along with the additional additional on items on some trousers, if I wish.
The delivery took longer than I thought, however after looking at the delivery terms it was delivered dead on time in accordance to it's terms.
So if you want a good service, and don't live in this awful world of instant gratification, I would highly recommend using these for your Snickers Products.
30 de agosto de 2024
Avaliação não solicitada
Great customer service
Unlike their competitor i found them to be flexible and helpful, offering great customer service and a relatively fast delivery time.
30 de julho de 2024
Avaliação não solicitada
Good service
Really happy with the communications, the speed of delivery and the price. All good.
10 de janeiro de 2024
Avaliação não solicitada
Excellent service
My husband’s trousers arrived today. Thanks to the advice given on sizing they are a perfect fit. Will be using you again very soon
6 de junho de 2024
Avaliação não solicitada
ORDER ELSEWHERE…. I will be from now on
Check you garment stitching closely. This place sends out defective clothing. Buy elsewhere.
6 de junho de 2024
Avaliação não solicitada
Above & beyond customer service
The team at Snickers UK were so kind and helpful and went the extra mile when I had a recent issue regarding sending a parcel back to the wrong company when it wasn’t their issue to help resolve.
In contrast to the other company who we returned it to in error who spent 3 months being as unhelpful as they could be, Snickers UK kept in regular touch and helped get new stock out to us.
Thank you very much!
14 de fevereiro de 2024
Avaliação não solicitada
Be aware when ordering they take your…
Be aware when ordering they take your order say they have stock then you don’t receive the order until you chase them, They will not make contact to say they don’t have stock but keep hold of your money until you chase them. Awful service.
10 de janeiro de 2024
Avaliação não solicitada
Resposta de SnickersUK.com
Think this needs a little more clarification.
You placed the order on the 13th December 2023, and your receipt stated delivery in around 6/7 days. The first we heard that you had not received your order (which we had as order closed) was on the 9th January 2024, which was 27 days later.
We rang you that day stating that we had no idea that the parcel hadn’t been delivered until you contacted us that morning and that we would look into this. Your response was that you wanted a replacement in 24 hours or a refund. As the item had previously shown a delivery of 6/7 working days, we were unable to supply a replacement in 24 hours. We did however, refund you in full within 24 hours of you contacting us. So to clarify, we responded to your first contact on the 9th January with the issue resolved on the 10th.
Had a few works tops and trousers from…
Had a few works tops and trousers from these and there bang on
24 de agosto de 2021
Avaliação não solicitada
Resposta de SnickersUK.com
Thank you.
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