Bought quite a few sneakers from SNKRDUNK over the last 6-12 months. Prices are easily better if not comparable to other apps/sites. Shipping is 90% of the time fast. The rest decent. But cheap compar... Ver mais
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Veja o que dizem as avaliações
Scummy distributors. They cancelled both of my TGC orders due to price increase shortly after release.
A empresa respondeu
I have shopped on your apps several times and I feel that your authentication are unstable. Sometimes you can found out very minit damage and ask for my action which was really great service. But las... Ver mais
A empresa respondeu
This company is exceptional! First order with the same item it had an issue which has been resolved immediately. 2nd time ordering with the same item, it went very smooth. No hiccups or whatever. Fast... Ver mais
A empresa respondeu
4,0
Muito Bom
230 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I ordered the wizard of oz dunks and…
I ordered the wizard of oz dunks and they were great with updates and even asked me if I wanted to cancel the order because it had a tear in the bag in which the shoes were sold in. Of course o didn’t mind the tear but I Love the fact that they checked with me to be sure StockX never did that so I’m pleased and they’ve earned my business. Thanks SnkrDnks 😎
29 de dezembro de 2024
Avaliação não solicitada
Resposta da snkrdunk.com
Thank you so much for sharing your experience!
We're so happy to hear that you’re satisfied with your Wizard of Oz Dunks and the level of service you received. We always prioritize our customers and it's great to know that our communication made a difference.
We're grateful for your trust and look forward to serving you again.
Thanks for choosing SNKRDUNK!
The whole process was relatively fast…
The whole process was relatively fast and I appreciated knowing that my boxes from Japan were authentic!
24 de dezembro de 2024
Avaliação não solicitada
Resposta da snkrdunk.com
Thank you for your feedback!
We're thrilled to hear that you had a smooth experience and appreciated the authenticity of your boxes from Japan.
Ensuring the authenticity and efficiency of the process is our top priority.
We look forward to serving you again in the future! 😊
Shipped on-time, No Damage
Shipped on-time, was kept up to date, package label was added, only minor issue is that it arrived in huge box without some sort of cushion or packing peanuts. Very minor and no damage to products
13 de dezembro de 2024
Avaliação não solicitada
Resposta da snkrdunk.com
Thank you for your high rating🙌
We have shared your comments about the packaging with our logistics team.
If you have any further suggestions, please feel free to contact us at any time.
Have a Happy Holidays!
Awesome service
Awesome service, great customer service and a fantastic authentication process.
Shipping is pretty quick as well, and I live in Australia.
Would 100% recommend them, I jave bought a few sneakers from them and will continue to buy more!
16 de dezembro de 2024
Avaliação não solicitada
Resposta da snkrdunk.com
Thank you so much for the fantastic review! 🔥
We're glad to hear you've had such a positive experience with our service, all the way to Australia! 🇦🇺💕
Your recommendation means a lot to us, and we're excited to keep serving you with more great sneakers in the future. 🥹
Thanks for your continued support! ❤️
Will not ship to any other address
Will not ship any other address other than the one you live in.
12 de dezembro de 2024
Avaliação não solicitada
Resposta da snkrdunk.com
Thank you for taking the time to leave a review.
Kindly note that, in order to prevent fraudulent use, there may be situations where we need to confirm with certainty that the delivery address set on SNKRDUNK is linked to that specific user and similar scenarios.
We appreciate your understanding regarding the fact that our policy is in place to ensure the safety and security of all our users.
However, we will be happy to provide assistance to the fullest extent possible, so please feel free to reach out again to our Customer Support team at any time for any other concern.
We thank you again for your understanding.
Great service and customer support
12 de dezembro de 2024
Avaliação não solicitada
Resposta da snkrdunk.com
Thank you for your kind words!
We're thrilled to hear that you had a great experience with our service and customer support.
If you need any further assistance, feel free to reach out.
We look forward to serving you again!
Jumpman Jerk Dark Mocha does not have Tote Bag
Can’t believe I'm leaving another 1 star review again. This time on my 9th purchase of the latest jump-man jack dark mocha travis scott. Spoiler Alert: Snkrdunk has shipped a damaged box to me and without including the jumpman tote/dust bag that was supposed to be in it. If I could attach pictures here, i would. Felt like I'm being gaslighted here by their “efficient legit check team”
Check my email with defective proof pictures sent to your email informat***snkrdunk.com just early today 10 Dec 2024.
Order id: NVSGSKDNK000009911
Not sure what excuses u will be giving me this time again. But really this takes the cake. How does a damaged box not get check? And how can you even miss out the accessories supposedly that comes with the shoes? I mean im paying premium reseller pricing, not retail pricing right??
Ppl looking at this review be warned. Do not buy their jumpman jack dark mocha.
10 de dezembro de 2024
Avaliação não solicitada
Resposta da snkrdunk.com
We apologize for the extended delay in our reply.
In regards to the mentioned transaction, as we have also previously shared, the inclusion of the tote bag depends on the original point of purchase. In some cases, the tote bag may or may not be included, and as such, it is not considered a required accessory.
For more information on how accessories are handled, please check our FAQs:
https://docs.channel.io/snkrdunk-faqs/en/articles/Sneakers-Guidelines-0e78e69e#handling-of-accessories
Regarding the box damage, kindly note that our authenticators have also confirmed that the condition of the box was also within our standards.
Check our FAQ page for more information about our Damaged Box Guidelines:
https://docs.channel.io/snkrdunk-faqs/en/articles/Damaged-Box-Guidelines-6d7c78ff
As this item was within our standards regarding the box damage and the accessory, we are not able to provide compensation.
We thank you for your understanding at this time.
Great services and fast shipping as…
Great services and fast shipping as always! Always a joy when receiving my sneakers.
27 de novembro de 2024
Avaliação não solicitada
Resposta da snkrdunk.com
Thank you for the awesome review! 🙌
We're so glad to hear you're satisfied with our service and shipping! It's a pleasure to know you're enjoying your sneakers, and we look forward to serving you again soon! 🥰
Thank you for choosing SNKRDUNK! 💕
Ecstatic!
Friendly. Quick shipping. Good packaging. Everything as described. Couldn't be happier!
9 de dezembro de 2024
Avaliação não solicitada
Resposta da snkrdunk.com
Thank you so much for your kind words! 🥹
We're thrilled to hear that you're happy with your experience. Your satisfaction means the world to us, and we appreciate you taking the time to leave such a positive review. 💕
Looking forward to serving you again soon!🥰
Very professional, easy transaction!
Very professional! I wish i knew this company before buying from StxxxX. The fees are much reasonable, faster service and i am very satisfied with my whole experience. I purchased 30 items from them and will continue to purchase more . Aloha & Mahalo Snkrdunk.
2 de dezembro de 2024
Avaliação não solicitada
Resposta da snkrdunk.com
Thank you so much for your kind words and positive feedback!
We’re thrilled to hear about your great experience with us and that you’re satisfied with our fees and service speed. It’s amazing to know that you’ve purchased 30 items and plan to continue shopping with us.
Your support and trust mean the world to us, and we’re committed to providing you with the best service possible. 😊
Great service
Great service. Happy with product and authenticity
2 de dezembro de 2024
Avaliação não solicitada
Resposta da snkrdunk.com
Thank you for your kind words!
We're thrilled to hear you're happy with the product and its authenticity.
Your satisfaction means the world to us. 😊
If you ever need anything else, feel free to reach out!
PayPal auto payment
Be careful when paying through PayPal as it auto payment and needs no confirmation. I placed an order by mistake (was trying to add to cart) and paid $35 fees for a $38 pair of socks (total $73). Immediately after, I tried to cancel the order and contacted the customer service but they refused to help. As my intention was to purchase a pair of sneakers with the sock I checked with them if they can ship the sneakers together so that I can just pay one shipping fee, but they refused as well. I also tried to request for a promo code for my sneaker order but they refused to help in any way. This is my first purchase with snkrdunk app and am very disappointed with their service and inflexibility.
30 de novembro de 2024
Avaliação não solicitada
Resposta da snkrdunk.com
Thank you for taking time to leave us a review and for sharing your experience.
Kindly note that we had informed you that we could not accept your request to cancel the order because the purchase was confirmed by you upon complete visibility of the charges and agreement to our terms. Please note that this policy applies to all users, as stated on our FAQs: https://docs.channel.io/snkrdunk-faqs/en/articles/Can-I-cancel-my-order-f9fdcc5a
Please also note that, as also stated in our FAQs, streetwear items currently cannot be added to the cart, preventing you to combine this item to a sneaker item.
In addition, we cannot combine other currently active orders into a cart order for bulk shipping.
Check our FAQ page for more information:
https://docs.channel.io/snkrdunk-faqs/en/articles/Using-the-Cart-Feature-88ce12ca
We apologize for not being able to provide further assistance on your case and we truly appreciate your understanding. Please know that your feedback has been shared with our team as we continuously aim to provide a better service for our users.
Excellent service
Item received was as described and quick delivery
3 de dezembro de 2024
Avaliação não solicitada
Resposta da snkrdunk.com
Thank you so much for your wonderful review! 💕
We're delighted to hear that you're satisfied with both the item and the delivery. We're thrilled to know we met your expectations. 🥰
Thanks for choosing SNKRDUNK! We look forward to serving you again in the future ❤️
Great experience!
I had an issue with my order and the great team at SNKRDUNK helped me to reach the best possible resolution!
Very happy with their help.
28 de novembro de 2024
Avaliação não solicitada
Resposta da snkrdunk.com
Thank you so much for your kind words! 🥹
We're thrilled to hear that our team was able to assist you with the issue and that the resolution met your expectations. 🙌
Thanks for choosing SNKRDUNK, and we look forward to serving you again soon! 💕
Bad Friday campaign
Bad Friday campaign, wasting consumer time to wait for the coupons and in the end system crash. As for the next day of coupon when waiting for the time to purchase, the coupon disappeared from the coupon list and the expiry date is still valid for a later time. Seriously don’t use SNKRDUNK.
This is what they reply
We sincerely apologize for any inconvenience caused.
Kindly note that the overload issue was being experienced by all users.
The issue should have been solved as of now.
However, please note that the usage limit on the coupon was limited as stated on our campaign page.
We will share your opinion within the company as we do value your feedback and all of our users'.
We thank you again for your understanding.
Best regards,
━━━━━━━━━━━━━━━━━━━━━━
SNKRDUNK
Customer Support
1 de dezembro de 2024
Avaliação não solicitada
Resposta da snkrdunk.com
Thank you for sharing your experience.
We apologize for the delay in our reply and for any issue encountered when participating to the campaign. Please note that the issue was temporary, and our team addressed it as soon as possible.
With that said, as also shared on our campaign page, new coupons were distributed each day for the duration of the promotion and could be used on a first-come, first-served basis. Once the daily usage limit was reached, coupons could no longer be applied to purchases. We apologize for any confusion this may have caused.
Rest assured that your feedback regarding this matter has been shared with our team, and we are committed to improving the experience for our users in future campaigns.
We appreciate your understanding and hope to have the opportunity to serve you again in the future.
I was very disappointed …
I was very disappointed on my recent purchased. The shoes had passed their authentication with clearly yellow aging on the back label. I was never notified before the shipment. After reaching out the support department. They clearly dismissed my claim on returning the product. Seems like another Stock X company that only cares about making $$$.
29 de novembro de 2024
Avaliação não solicitada
Resposta da snkrdunk.com
We apologize for the delay in replying and we thank you for sharing your review with us.
About your experience, rest assured that our team carefully authenticates each item before shipment, ensuring that it meets our guideline standards.
As mentioned in our FAQs, "(...) for items that have been in circulation for a long time since their manufacture and have been found in many instances to present yellowing at secondary distribution stage, we consider such yellowing to be an appropriate age-related deterioration and will meet our guideline standards."
Since the item was considered within our guideline standards, the item was shipped to you as is.
Check our FAQs for more details:
https://docs.channel.io/snkrdunk-faqs/en/articles/1466d727-Sneakers-Quality-Guidelines#＜excessive-yellowing＞
We appreciate your understanding and hope this helps clarify the situation. If you have any further questions, please do not hesitate to reach out via email and we will be there to provide assistance.
Bad service and bad experience
If you can’t handle it, don’t play the game. The Black Friday event was extremely disappointing. The servers crashed on the first two days, and on the third day, I timed my payment down to the second at exactly 12:00:00, yet the server failed again. If your event is fake, deceiving consumers like this is utterly pointless. The event stated that coupons would be distributed at 11:45, but in reality, the coupons were only issued at 12:00. Do not purchase here; they have no credibility whatsoever.
30 de novembro de 2024
Avaliação não solicitada
Resposta da snkrdunk.com
We apologize for the delay in our reply and for any issues encountered when entering the campaign. Kindly note that the delays were being experienced by all users.
Rest assured that the event was legitimate, but note that if you received an error message saying "This coupon has already reached its first come first serve limit today!", this indicated that the maximum usage number for the coupon had been reached for that day. The daily coupons worked on a first-come-first-serve basis as stated on our campaign page.
https://snkrdunk.com/en/lp/campaign/black-friday-2024?slide=right
Regarding the coupon distribution details, rest assured that your feedback has been shared with the team in charge.
We truly appreciate your honest feedback and will be working towards providing an even smoother experience to our users going forward.
Jordan 11 Retro Velvet Bred
Price wasn’t bad and once the verification process was completed, shipping was decent. Very happy with purchase and the shoes are authentic. No worries at all when it come to shopping at snkrdunk.com
26 de novembro de 2024
Avaliação não solicitada
Resposta da snkrdunk.com
Thank you so much for your kind feedback! ❤️
We’re thrilled to hear that you're happy with your purchase and that the authentication process went smoothly. 🙌 Our goal is always to provide a seamless and positive experience, and we’re delighted to know that you feel confident using our service. 🥹
We look forward to serving you again in the future! 🥰
Never fail to make my day when you get…
Never fail to make my day when you get great sneakers from then!
19 de novembro de 2024
Avaliação não solicitada
Resposta da snkrdunk.com
Thank you for your kind review! ❤️
We're thrilled to hear of your positive remark about our service. 🥹
Your support means the world to us, and we look forward to serving you again! 💕
Quick
Quick, easy, smooth transaction. Very straight forward. Will be looking forward to be doing business with them in the future.
2 de novembro de 2024
Avaliação não solicitada
Resposta da snkrdunk.com
Thank you for your awesome review! 🥰
We are thrilled to hear of your positive experience. 🙌
We look forward to serving you again soon! Thanks for choosing SNKRDUNK! 💕
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