Snuggledown Avaliações 

248
•
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I found what I was seeking, and ordering was straightforward. The entire process took only a few minutes, and delivery occurred within the specified timeframe. The items arrived in perfect condition.... Ver mais

Avaliado com 5 de um total de 5 estrelas

We bought a 4 pack of these Classic Soft Touch Pillows directly from Snuggledown, who offered a discount and free shipping. Delivered promptly, these pillows provide excellent support while being very... Ver mais

Avaliado com 1 de um total de 5 estrelas

Received a completely wrong order, sent an email and haven’t heard back. Impossible to get through on the phone, very bad customer service. I would like to receive my correct order and return the inco... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great price and fab duvet. Was a little dubious about buying a duvet online as I always like to feel them. I was really pleased with this purchase though and it was cheaper purchasing direct than thro... Ver mais



Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

248 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,9

Todas as avaliações

(248)

93 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

ARRIVED IN DAMAGED STORAGE BAG

ARRIVED IN DAMAGED STORAGE BAG - CONTACTED SNUGGLEDOWN, DISAPPOINTING - STILL WAITING FOR A RESPONSE FROM SNUGGLEDOWN.

Just to add I did eventually get a reply and the item was returned for a refund. Thank you.

27 de outubro de 2025
logotipo da Snuggledown

Resposta da Snuggledown

Hi

I sincerely apologize for the delay in getting back to you. Due to a higher-than-usual volume of inquiries during our peak season, our response times have been longer
than usual and we are also closed over a weekend. We have responded by email to you. Kind regards Snuggledown Team

Avaliado com 5 de um total de 5 estrelas

Snuggledown electric blanket

The package came on time and packed well.
My daughter asked me to buy an electric blanket as a Christmas present for her, so cannot comment. I read all the reviews and they were all positive so hope it proves them right.

12 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

Soft but supportive pillows

I have bought Snuggledown pillows in the past and been happy. I have tried various others in between but without comfort success. I therefore came back to Snuggledown and now have a high but medium depth anti-allergy pillow that gives me the ideal sleeping position with no neck or backache in the morning. Can highly recommend.

24 de outubro de 2025
Avaliado com 1 de um total de 5 estrelas

Express delivery is a scam

Have ordered an item with express delivery and paid extra for this. They advertise 1-2 days delivery timeframe. At 830 pm the day after the item is still not with the parcel service, so it most likely won’t arrive within the 2 days as advertised. Also no reaction from customer service.

21 de outubro de 2025
Avaliação não solicitada
logotipo da Snuggledown

Resposta da Snuggledown

We regret that the express delivery didn't meet the promised timeframe, we can see that you have been contact by our customer service team who are now working to resolve your delivery delay. We appreciate your feedback and will investigate the matter to improve our service.

Avaliado com 5 de um total de 5 estrelas

Very happy with my pillows

Swift Service. Great Product. Initially felt that medium goose down pillows were too soft. But they weren't, they were just different to what I was used too. Now very comfy and very happy with my pillows.

16 de outubro de 2025
Avaliado com 1 de um total de 5 estrelas

Not happy about this!

Item ordered on 10 October; delivery stated as 3-5 working days. Not heard anything and the delivery company have said they're yet to receive the item from the seller. Have contacted the seller but not heard anything.

11 de outubro de 2025
logotipo da Snuggledown

Resposta da Snuggledown

We apologise that your order, has not arrived within the expected timeframe. Please contact our customer service team on 01924 792666 so we can assist you urgently with this matter.

Avaliado com 4 de um total de 5 estrelas

Great mattress topper

Great mattress topper. Very comfy and has held up well to a lab jumping all over it. A little pricey for a toppet r but good thickness snd has kept shape well. Also has long corner elastic so no issues going over deep mattress.

4 de julho de 2025
Avaliado com 5 de um total de 5 estrelas

I ordered for the first time and found…

I ordered for the first time and found the process so easy. I was happily surprised to learn the speed of the delivery, about 2 days.
I would very much recommend the snuggledown company for speed of delivery, ease of use of the website and finerly the prompt response to a message I sent.

27 de setembro de 2025
Avaliado com 4 de um total de 5 estrelas

Price query

The blanket is fine . I was a bit disappointed that I did not benefit from the 10% discount that was promised when I bought my first blanket a few weeks ago .
Could you please clarify your purchasing conditions .
Kind regards
Robert Copland

7 de outubro de 2025
logotipo da Snuggledown

Resposta da Snuggledown

We appreciate your feedback on the blanket. We're sorry you didn't receive the discount you expected from your previous purchase. We will gladly clarify the purchasing conditions for you. Please contact our customer support team for assistance.

Avaliado com 1 de um total de 5 estrelas

No filling, no support.

No where near enough filling for the price this is a swiz.. Too flat, far too soft. Not for side sleepers. No support - completely useless. Advertised as firm - I should have gone to Trading Standards.

17 de setembro de 2025
logotipo da Snuggledown

Resposta da Snuggledown

Hi,

We’re sorry to hear that the product didn’t meet your expectations. We understand how disappointing that can be and appreciate you getting in touch with us directly. We’re glad we were able to arrange a collection and refund for you, and your feedback has been shared with our product team for review.

Kind regards,
Snuggledown Customer Care

Avaliado com 5 de um total de 5 estrelas

Lovely electric blanket

Lovely electric blanket, love the fact that the top can be zipped off to wash. Gives off good heat, happy so far

29 de setembro de 2025
logotipo da Snuggledown

Resposta da Snuggledown

We're happy to hear you're enjoying the electric blanket and its washable top! It's great to know it provides good heat and that you're satisfied with your purchase. Thanks for your feedback.

Avaliado com 1 de um total de 5 estrelas

Beware: No Support for Lost Parcels from Snuggledown or Yodel

John Cotton Group, along with their chosen delivery partner Yodel, appears to place the responsibility for locating missing parcels on the customer. The proof of delivery provided is vague and lacks specificity; no delivery note is left to indicate with whom the parcel was entrusted or where it was left. In my case, had it not been for the honesty and initiative of the individual who received my parcel in error and took steps to return it to me, I would have suffered a loss of goods and approximately £90. As a result of this experience, I will no longer purchase products from Snuggledown, and I will actively avoid any business that uses Yodel as its delivery provider.

22 de setembro de 2025
logotipo da Snuggledown

Resposta da Snuggledown

Hi Sílvia,

We’re very sorry for the difficulties you experienced with your delivery and completely understand your frustration. We’re glad to hear the parcel was received.

Please be assured that throughout this process we were actively communicating with you and doing our best to help locate the delivery while waiting for Yodel’s investigation. We’ve also passed full details of your case to Yodel so they can review what went wrong and prevent this from happening again.

Kind regards,
Snuggledown Customer Care

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