Following an accidental AI ban from Meta (for 4 months) - once the ban was lifted - I could no longer access my Instagram account without dual authentication using my old number. The problem w... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Can't recommend these highly enough. My account got locked on November 20th by an AI moderation bot and FB lost my appeal so I was watching the 180 day clock click down and feeling helpless as FB has... Ver mais
A empresa respondeu
I was panicking when found out my Instagram account had been hacked. I did not know to contact for help. Social-me.co.uk came as a saver! They were very professional, and shared the information on a... Ver mais
A empresa respondeu
Thank you so much for your help to unblock our Instagram account despite the account was said to be permanently disabled, social- me did well to help us with recovering our account and all other link... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We are a company that provides professional services for unblocking and solving technical problems related to Instagram and Facebook accounts, including issues with ad blocking on these platforms. Since 2015, we have been operating a successful business and have helped over 6,000 clients.
Informações de contato
1105-1111 High Road, N20 0PT, London, Reino Unido
- 447312865432
- client@social-me.co.uk
- social-me.co.uk
4,7
Excelente
41 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Following an accidental AI ban from…
Following an accidental AI ban from Meta (for 4 months) - once the ban was lifted - I could no longer access my Instagram account without dual authentication using my old number.
The problem was - having set this up years ago and never being prompted for this (meaning I forgot to replace this when I moved country) - I no longer had access to my old number.
Viktor and Valerie diligently and patiently helped me with the process where I can safely say I am back in my account and have fixed the issue.
Viktor has always been very patient and explanatory and could not recommend this company enough to help with any social media issues concerning issues with Instagram or Facebook.
23 de junho de 2026
Avaliação não solicitada
Resposta da social-me.co.uk
Thank you so much for taking the time to share such a thoughtful review.
We are genuinely pleased to hear that you are safely back in your Instagram account after such a difficult and frustrating situation. Losing access because of an old two-factor authentication number is incredibly stressful, especially after already dealing with a long Meta ban.
It was a real pleasure for Viktor, Valerie and the team to assist you throughout the process. We truly appreciate your patience and trust, and we are delighted that everything has now been resolved.
Wishing you all the very best going forward, and thank you again for recommending Social Media Experts LTD.
Recuperación cuenta de Instagram.
Querido equipo de SOCIAL MEDIA EXPERTS: Quiero agradecer el esfuerzo realizado por el equipo en la recuperación de mi cuenta de Instagram, ya que finalmente consiguieron resolver un problema que llevaba bastante tiempo afectándome y que, sinceramente, tenía una gran importancia tanto a nivel personal como económico. Recuperar una cuenta de este tipo no es algo menor, especialmente cuando detrás hay años de trabajo, una comunidad construida y una inversión considerable de tiempo y dinero.
Dicho esto, creo que también es importante ofrecer una valoración honesta y constructiva sobre el servicio recibido. El proceso de recuperación fue excesivamente largo y, en muchos momentos, la sensación fue de falta de organización y de seguimiento claro del caso. Hubo periodos con muy poca información sobre el progreso, tiempos de respuesta demasiado amplios y una comunicación que, en ocasiones, generaba más incertidumbre que tranquilidad.
Entiendo perfectamente que este tipo de incidencias pueden ser complejas y que no todos los casos se resuelven con rapidez, pero precisamente por el valor económico y profesional que tienen hoy en día las cuentas de Instagram, considero que la gestión debería ser mucho más eficiente, estructurada y transparente. Cuando un cliente deposita algo tan importante en manos de una empresa, espera no solo resultados, sino también una atención constante, profesional y una planificación clara durante todo el proceso.
Espero que esta crítica sea tomada de forma constructiva, porque el potencial está ahí, pero hace falta una mejora importante en la gestión y en la calidad global del servicio para que la experiencia esté realmente a la altura de lo que cuesta y de lo que representa para los clientes.
Cuenta de Instagram: @danielc.lobato
Tiempo de recuperación: 2 meses.
Precio: muy elevado.
10 de maio de 2026
Avaliação não solicitada
Resposta da social-me.co.uk
Estimado Daniel, gracias por compartir su experiencia y por reconocer que su cuenta de Instagram fue finalmente recuperada.
Dear Daniel,
Thank you for taking the time to share your honest feedback, and for acknowledging the final outcome — the successful recovery of your Instagram account.
We fully understand how important this account was to you. When an account represents years of work, a built community, personal reputation and real commercial value, the stress of losing access can be significant.
We are sorry that the process felt lengthy and, at times, not as clear or reassuring as you would have liked. We take that seriously, and your comments about communication and expectations are genuinely useful to us.
At the same time, it is important to clarify how these cases often work in practice. Instagram account recovery does not usually involve daily visible progress or clear public-facing interim stages. In many cases, there are only two practical statuses: the account remains disabled, or the account has been successfully reinstated. The time between those two points can feel frustrating, but it does not mean that no work is being carried out.
Some parts of our recovery process, including internal procedures, escalation routes and specialist methods, are also commercially sensitive and cannot be disclosed in detail. This is necessary to protect the effectiveness of our work and the security of our clients.
That said, we agree that communication should remain professional, calm and as clear as possible throughout the process, even when there are no major updates to report. Your feedback will help us improve how we manage expectations during complex cases.
Most importantly, we are pleased that your account was successfully recovered. Thank you again for your trust, your patience and your constructive criticism.
Trustworthy company to restore your social media account!
I want to give a shout out to Social Media Experts based in UK that restored my Facebook account! A year ago the hackers accessed my account overnight, and I tried EVERYTHING to restore my account. My husband and I spent hours trying to regain access to account. I went through all the channels of verifying my ID, selfie, and passport. I would get emails my account was unlocked, but then the hackers had activated authentication, so I was blocked out. I even PAID for Meta Verified to speak to a Facebook representative and they were not helpful.
If you know anyone that has been hacked or lost access to their Facebook, tell them to contact Social Media Experts. I communicated with them through WhatsApp. They are efficient, professional, and not pushy. You do not pay until they actually restore your account. I am grateful for their service. Thank you !
6 de março de 2026
Avaliação não solicitada
Resposta da social-me.co.uk
Thank you so much for taking the time to share your experience — we truly appreciate it.
We know how stressful and frustrating it can be to lose access to a personal account, especially after trying so many official recovery channels without success. It means a lot to our team that you trusted Social Media Experts to help resolve the issue.
We're delighted that we were able to assist you in regaining access to your Facebook account and that the process felt professional, straightforward, and pressure-free. Your kind words about our team’s efficiency and communication genuinely mean a great deal to us.
Thank you again for your recommendation and for choosing Social Media Experts. If you ever need assistance in the future, we’ll always be here to help.
Warm regards,
The Social Media Experts Team
Superb ! Thank you so much for your help to…
Thank you so much for your help to unblock our Instagram account despite the account was said to be permanently disabled, social- me did well to help us with recovering our account and all other linked accounts . All within the promised time . This is phenomenal.. As I already lost hope .. Truly appreciate your service. Value for money ! ! -@ QueenVRoyals we are grateful for your service. Highly recommend
24 de janeiro de 2026
Avaliação não solicitada
Resposta da social-me.co.uk
Thank you so much for your kind and thoughtful words, @QueenVRoyals.
We’re truly delighted that we could help recover your Instagram account and restore access to your linked profiles within the promised timeframe. Our team understands how stressful and discouraging it can feel when an account appears to be permanently disabled, so it means a great deal to know we were able to bring back your confidence and peace of mind.
Your appreciation and recommendation are incredibly valuable to us. Thank you for trusting Social Media Experts Ltd — it was a pleasure supporting you, and we’re always here whenever you need assistance in the future.
Experience was very easy they were easy…
Experience was very easy they were easy to work with and no problems along the way would recommend
26 de janeiro de 2026
Avaliação não solicitada
Resposta da social-me.co.uk
Thank you very much for your kind feedback — we truly appreciate it.
We’re delighted to hear that the process was smooth and that everything went without any issues. Your recommendation means a great deal to our team.
Should you ever need further assistance with account security, recovery, or growth, please don’t hesitate to get in touch. We’ll be more than happy to help again.
Expert Account Restoration service
I contacted Social Media Experts Ltd after my Instagram account had been mistakenly disabled by Meta. I’d changed my password and during the account authentication process Meta’s automated system appears to have concluded I was under 13 (I’m a sixty-year-old with an account focussed on history).
The company’s representative, Valerie, was responsive and professional, answering all my queries promptly. The lockout was serious. I had no means of appealing the decision to suspend my account. No right of appeal. There were no contact numbers or chat lines open to me, presumably because Meta’s bots had concluded I was a child.
Without Social Media Experts’ intervention I would not have been able to restore my Instagram, which is essential to my business. The fee seemed high initially but considering what was at stake and how powerless I was to remedy the problem on my own I didn’t resent it.
The account was restored after one week, without any loss of info or history. Valerie assisted me through the sign-in procedure and I’m now back up and running again.
Anyone who has had their account hacked or disabled by Meta will know what an incredibly stressful experience it is, not least because of how difficult it is to get real time support from tech companies like Meta. In such situations you need expert guidance and this outfit offers exactly that.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da social-me.co.uk
Dear Mr Abram,
Thank you very much for taking the time to share such a considered and generous review. It’s genuinely appreciated.
I’m very pleased to hear that Valerie was able to support you effectively and see the matter through to a successful resolution. Situations like the one you described — particularly when automated systems remove any clear route of appeal — can be extraordinarily stressful, and we fully understand how powerless it can feel when a critical business account is suddenly inaccessible.
I’m glad we were able to restore your Instagram account promptly and without any loss of data, and that the guidance provided during the sign-in process helped you get back to normal with confidence. Your comments regarding the value of the service, especially in light of what was at stake, will resonate strongly with others facing similar difficulties.
On behalf of everyone at Social Media Experts Ltd, thank you for placing your trust in us. Should you ever require further assistance — whether preventative security support or advice in the future — please don’t hesitate to contact us.
We'd lost all hope until finding these guys!
We were locked out of our Instagram profile for the best part of two years, many people tried to help get us back in to it. I'd lost all hope until I stumbled across these guys. They managed to get us back in quickly and it was worth every penny. Highly recomended. If I have any more social media problems I would not hesitate to get in touch. Thanks again guys
12 de janeiro de 2026
Avaliação não solicitada
Resposta da social-me.co.uk
Hello — thank you so much for taking the time to leave this brilliant review.
We’re absolutely delighted we could get you back into your Instagram profile after the best part of two years — what a relief that must have been. It was a pleasure to work on your case, and we’re so pleased to hear the result was worth it for you. Your recommendation means a great deal to the whole team.
If you ever need any more help with social media — account security, recovery, or anything else — please do get in touch. Many thanks again for your kind words.
Can't recommend these highly enough
Can't recommend these highly enough. My account got locked on November 20th by an AI moderation bot and FB lost my appeal so I was watching the 180 day clock click down and feeling helpless as FB has no way of reaching a human being anymore. Anyway I ifnally decide to look for outside assistance despite the number of scammers on Reddit claiming miracle cures. Anyway I was immediuatly impress with Social-Me because they didn't ask for any money upfront, only payment if they were succesful. Once I got them on the case it took a couple of days. These guys are the real deal, don't hesitate to contact them
14 de janeiro de 2026
Avaliação não solicitada
Resposta da social-me.co.uk
Thank you so much for this lovely review — we’re truly thrilled we could help.
We know how stressful it is when an account is locked (especially by an AI moderation decision) and an appeal feels like shouting into the void — watching that 180-day clock is awful. It means a lot that you trusted us despite the noise online, and we’re glad our no-upfront-fee approach gave you some reassurance.
Really pleased we were able to get everything sorted in a couple of days — and even more pleased to hear you felt we delivered. If there’s anything else you need (or if you ever want a hand preventing the same thing happening again), do get in touch — we’re here to help.
very helpful and gets the job done
very helpful and handy, made sure he got the job done without any faults. fast service and fast to get the job done. very kind and understanding and gaves helpful tips and advice to avoid the situation from happening again.
15 de dezembro de 2025
Avaliação não solicitada
Resposta da social-me.co.uk
Thank you for your kind review.
We’re very pleased to hear that you were satisfied with the speed, professionalism, and overall quality of our service. Providing clear advice, practical solutions, and a smooth experience is something we take great pride in, so it’s wonderful to know this came across.
Your feedback is truly appreciated, and it was a pleasure assisting you. Should you need any further support in the future, the team at Social Media Experts LTD will be more than happy to help.
S.M.E such great help!
Valeria was incredible, from start to finish helped me out immeasurably after I was wrongly blocked from my Instagram account. She talked me through the process step by step, and within days I had my account recovered. Thank you so much.
9 de dezembro de 2025
Avaliação não solicitada
Resposta da social-me.co.uk
Thank you so much for your kind words. We’re truly delighted to hear that Valeria was able to support you throughout such a stressful situation. Being wrongly blocked from your Instagram account can feel incredibly frustrating, and we’re glad she could guide you step by step and make the process feel manageable.
It’s wonderful to know your account was recovered within days — that’s exactly the outcome we always strive for. We’ll be sure to pass your thanks on to Valeria; she’ll be thrilled to hear how much her help meant to you.
If you ever need anything in the future, we’re always here to assist.
Recovered my Facebook account when I…
Recovered my Facebook account when I thought it was a lost cause! They were able to recover the account in full without any issue - I live in the US and the company is located in the UK. It was a pleasant experience and I highly recommend this company!
7 de novembro de 2025
Avaliação não solicitada
Resposta da social-me.co.uk
Thank you so much for your wonderful feedback. We’re truly pleased to hear that we were able to restore your Facebook account when it felt like all hope was gone.
Despite the distance between the US and the UK, we’re delighted that the process was smooth and that you felt well-supported throughout. Your recommendation means a great deal to us, and we’re grateful you took the time to share your experience.
If you ever need assistance again, we’re always here to help.
Our company’s Instagram account was…Rubixdrums
Our company’s Instagram account was deleted without warning, without reason, and with absolutely no responsibility taken on Instagram’s side. We tried everything — there was no one to talk to, no support that actually helped, and we felt completely stuck.
SocialMe was truly our only option, and I’m so grateful we found them. They stepped in, handled the entire situation professionally, and actually got our Instagram account back online. Something we thought was impossible, they made happen.
They have been the BEST service we’ve ever worked with, hands down. I recommend SocialMe one million percent to anyone dealing with similar issues. They saved our business’s online presence, and we couldn’t be more thankful.
24 de novembro de 2025
Avaliação não solicitada
Resposta da social-me.co.uk
Thank you sincerely for sharing your experience with us. We can only imagine how stressful and disheartening it must have been to lose your company’s Instagram account so suddenly, especially with no explanation and no real support available. Situations like this leave you feeling powerless, and we’re truly sorry you had to go through that.
It means a great deal to us that you placed your trust in "SME" during such a difficult moment. We’re incredibly glad that our team was able to step in, take the pressure off your shoulders, and bring your account back online. Knowing that we helped restore not just your Instagram presence but also your peace of mind is deeply rewarding for us.
Your kind words about our professionalism and service quality genuinely touch us. Thank you for such a heartfelt recommendation — it’s the highest compliment we could receive. If you ever need support again, please know that we’re always here for you.
Delivery results quickly
I am very impressed with their service.
They are very quickly to answer any questions you have. Very friendly and helpful.
Excellent costumer service and delivery great results.
It’s not free, but honestly worth paying if you lost access to your account, no fake promises.
I would highly recommend their services.
10/10
31 de outubro de 2025
Avaliação não solicitada
Resposta da social-me.co.uk
Thank you so much for your kind words and for taking the time to share your experience! 🌟
We’re truly delighted to hear that you’re happy with our service and that our team was able to support you quickly and effectively.
Providing genuine, reliable help and clear communication is at the heart of what we do, so your feedback means a lot to us.
We really appreciate your recommendation — it motivates us to keep delivering the best results for our clients.
All the very best,
The Social Media Experts Team
Excellent service from you both
Excellent service from you both, Victor had my instagram recovered from a hack in only a few minutes with brilliant communication that was fast and reliable, thankyou both so much your life savers 🙌
28 de outubro de 2025
Avaliação não solicitada
Resposta da social-me.co.uk
Hi there,
Thank you so much for your lovely review — we’re absolutely delighted to hear Victor was able to recover your Instagram so quickly. I’ll be sure to pass your kind words on to him; he and the rest of the team will be thrilled.
We pride ourselves on fast, reliable communication, so it’s wonderful to know we hit the mark. If you’d like any help securing your account further (two-factor authentication, password management advice, or anything else), please do get in touch — we’re always here to help.
Many thanks again for taking the time to leave feedback.
I am so grateful to Social Media…
I am so grateful to Social Media Experts for retreiving my instagram and Facebook accounts. Very professional and efficient. I didn't have access to my account for 6 months and almost gave up. Im so glad they stepped in and saved my business. Thank you. Xx
24 de outubro de 2025
Avaliação não solicitada
Resposta da social-me.co.uk
We’re truly delighted we could recover your Instagram and Facebook accounts after six months without access. We know how stressful and damaging that can be, so it was a real privilege to help restore your presence and get your business back on track.
If you ever need anything else — a security check, ongoing account management, or advice — please don’t hesitate to get in touch. Wishing you continued success!
Really helpful place
Really helpful place! I got my instagram account back with their help and they can connect with you via Whatsapp!👍 I recommend them strongly!
16 de outubro de 2025
Avaliação não solicitada
Resposta da social-me.co.uk
Thank you so much for your kind words! We’re absolutely delighted to hear that you got your Instagram account back — that’s exactly the outcome we strive for. 😊
It means a lot that you took the time to share your experience and recommend us. Our team is always here to help, whether it’s via WhatsApp or any other way that’s easiest for you.
Thanks again for trusting Social Media Experts LTD — we’re so pleased we could help you get back online! 💫
Transparency and efficient!
I was panicking when found out my Instagram account had been hacked. I did not know to contact for help.
Social-me.co.uk came as a saver! They were very professional, and shared the information on a clear way. The only thinng, is that it took very long to restore, but the teams informed since the beginning about the time frame. So, they set expectations from the start. I fully recommend Social-Me.co.uk for any social media issue you can have. Their rates are very honorable.
1 de setembro de 2025
Avaliação não solicitada
Resposta da social-me.co.uk
Thank you so much for taking the time to share your experience with us. We’re truly sorry that you had to go through the stress of having your Instagram account hacked, but we’re delighted that we could support you during such a difficult moment.
We’re glad to hear that our team’s transparency and professionalism helped give you clarity and reassurance along the way. We also appreciate your kind understanding regarding the timeframe required to fully restore your account, and we’re pleased that our team was able to set clear expectations from the very beginning.
Your recommendation means a great deal to us, and we are grateful for your trust. Should you ever face any other social media challenges in the future, please don’t hesitate to reach out — we’ll be here to help.
TRUE PROFESSIONALS
Working with Social Media Experts was the best decision I could have made. I had completely given up hope after losing my business Instagram account. Six months of desperately trying everything on my own was futile. Then I found Social Media Experts. They were transparent, professional, and took the time to explain their unique process. In just a matter of weeks, my account is back, with all my posts, my followers, and my messages exactly as they were before.
Social Media Experts is more than just a service; they are true professionals who have perfected the art of navigating the digital bureaucracy of social media. They achieved what I thought was impossible and saved my business. If you've been banned and are feeling hopeless, do not hesitate. They are the real deal, and I am eternally grateful for their help.
16 de setembro de 2025
Avaliação não solicitada
Resposta da social-me.co.uk
Thank you so much for your heartfelt words. Reading your story truly reminds us why we do what we do. We understand how discouraging it can be to feel powerless after losing access to such an important business account, and we’re honored that you entrusted us to step in and help.
We’re thrilled that we were able to restore your Instagram account — with your posts, followers, and messages intact — and even happier to hear that this made such a meaningful difference for your business. Your recognition of our transparency and professionalism means a great deal to our entire team.
Your recommendation is the highest compliment we could receive, and we are truly grateful for your trust. Please know that if you ever need support again, we’ll be here to help.
TikTok hacked via email regarding apply for verification
There was no possibility to login or contact with TikTok directly & I was losing hope. I was constantly submitting tickets to TikTok. They would respond but no progress to accessing my account after 5 days. Social-me.co.uk answered all my questions and provided advice to protect my account in the future. Within hours TikTok responded to my tickets!
17 de setembro de 2025
Avaliação não solicitada
Resposta da social-me.co.uk
Thank you so much for your kind words and for sharing your experience! ✨
We completely understand how stressful it can be when access to your account is at risk, and we’re glad that our team could support you through the process. Your trust means a lot to us, and it’s wonderful to hear that you not only regained access quickly but also feel more confident about protecting your account in the future.
We’re always here if you need further guidance or assistance — your success and peace of mind are our priority.
Social-Me.co.uk saved our Account From Junes Banwave
Our account was affected by the ban wave of june. There was no possibility to login or contact with Instagram directly & we lost our hopes. Then we contacted Social-me.co.uk & they immediately started their work. They were Very patient& answered all our questions while they were working on our case. And Today we finally got our account back! I want to say THANK YOU for all.
13 de setembro de 2025
Avaliação não solicitada
Resposta da social-me.co.uk
Thank you so much for sharing your experience! 🌟 We know how stressful it can feel to lose access to such an important account, and we’re truly glad we could help you through June’s ban wave. Our team always strives to provide clear communication, patience, and real solutions — so hearing that this made a difference means a lot to us.
We’re thrilled your account is back and safe again, and we’ll be here for you anytime you need support in the future. 💙
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.