Cassandra was amazing with assisting me with a warranty claim for my Sodastream Duo. I received prompt and very friendly support and I received my replacement Duo within 3 days (including shipping). T... Ver mais
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Veja o que dizem as avaliações
Soda Stream went above and beyond my expectations when I had an issue with my unit. They were prompt and understanding - rare qualities in many businesses these days. Bravo to you Soda Stream for yo... Ver mais
Order placed 15 July. 14-business day delivery promise elapsed. Emailed sales - no response to this date. Phone call to sales on 6 August - promised email back with update within 48 hours - time ha... Ver mais
A empresa respondeu
Brilliant customer service. Lots of informative emails & a great result. Thankyou so much for helping my parents with a new SodaStream that's easier for them to use.
Detalhes da empresa
Informação fornecida por fontes externas variadas
Discover the benefits of having fresh sparkling water at your fingertips. Shop our range of Sparkling Water Makers, Bottles and Flavours.
Informações de contato
Reino Unido
- sodastream.com.au
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Bottles are dirty.
I just got a delivery, it comes with the bottles, looks very dirty, damaged at the bottom, also got a peach icetea the expire day is 23/09/2026, just 2months left.
Pepsi is ok, expire day is 21/01/2027.
The soda stream is working good but delivery was so late and damaged box

Resposta da SodaStream Australia
Soda Stream really looked after me when…
Soda Stream really looked after me when I had a problem with my machine. They sent me a new one and were generally very helpful. Thank you guys!
Quickly resolved a delivery issue
Quickly resolved a delivery issue, promptly and professionally. Customer service at its best. Thank you Sodastream and your customer service representative. 😊
Sabelo’s customer service was great!
Sabelo’s customer service was excellent. She helped me locate my order and redirecting so it was easy for me to get. Thank you soda stream for great product and service.
Recently made an order of 6x2 flavours…
Recently made an order of 6x2 flavours but when delivered one was the wrong flavour. Called them told them what was wrong and they immediately offered refund or replacement. Spoke to soda stream (not fobbed off overseas) and didn’t wait in a queue. Shocked really, long time since I’ve struck a company that good at customer service. Thank you
Excellent
Excellent, I was happy with my purchase.
I chose the deal that comes with a machine 2 refills bottles, 3 big bottles 2 little 1 strain steel and 2 syrups .
A1 service
I’m a long standing user of SodaStream user. Recently I had a problem with cylinder where it had a defective valve and it let out all the gas. I reported this to SodaStream and they sent a replacement.
Excellent Client Service
Contacted Soda Stream requesting a replacement for my missing power cable for my Sodastream E-Terra. Jadine was very responsive, dispatched item promptly.
Her excellent communication skills confirmed that AI will never replace good old fashioned ‘human’ service!
Excellent customer service
Excellent customer service! We accidentally bought the wrong one and removed the cap before we realised so couldn't return it to the store, but the customer service team kindly sent us a replacement free of charge. Adrian was very prompt, courteous and helpful. Thank you Adrian- much appreciated!!
Great service by Jadine and sodastream
Great service by Jadine and sodastream. They quick response and outcome was much more than I expected.
First order and my delivery arrived…
First order and my delivery arrived missing a box.
Customer service resent the missing order straight away. Great customer service
Excellent… Best purchase ever!
Excellent… Had a bit of trouble putting the order through correctly, but someone responded first thing in the morning and went above and beyond, for a more excellent result! Been loving our kids Sodastream whilst they’ve been currently living with us, so had to get one in readiness for when they leave🌹Love that no twist approach🌹The most excellent purchase ever 🤗🌹🌹🌹
After sale service.
I purchased a soda stream which arrived promptly. Unfortunately it didn't work. I rang the company and spoke to a lovely woman who checked out the unit via Skype. After working out the problem I was advised that in fact it was useless. I was advised that a new soda stream was going to be sent to me. I have received an email advising me that a new unit was going to be sent. So, l am happy with the after sale service if and when I get a new soda stream.
Excellent service
Excellent service, Winston was extremely helpful and courteous.
Love our soda stream
Love our soda stream. Can't do without it now. Service always great.
Winston
The representative l was talking to was very helpful because l wasn't sure how to use the soda stream properly and he went through it with me step by step and made it easy to understand cause I'm not to good with computers because I have a lot to learn but I'm trying. I'm 80yrs old but I'll keep trying
Excellent value for money - great product
Easy to order, purchased the ART model hydration pack during a sale and got excellent value for money.
I had a delivery query and got a response with 12 hours. Customer service was exceptional. Answered my query and followed up to ensure that I was kept up to date on my delivery.
Product is great - our household absolutely love it. No more carrying heavy bottles of drink from the car to the kitchen after a shop and having our favourite drinks on tap is a plus. Easy to use and the colour matches our other appliances.
Soda Stream are a great company
Soda Stream are a great company, tyhey communicate well and having purchasede may items over the years without fault, this time I got sent the wrong bottles. I contacted them and they were super quick to apologise and had sent the correct bottles right away. Thanbk you Soda Stream, I love the products and am truly grateful for your help.
Good Product - Prompt Service
The product looks good. However, it was disappointing to receive the incorrect bottle, which caused CO₂ leakage. When I contacted customer support, they identified the issue quickly and arranged a remedy promptly.
Wonderful service.
We recently had a problem with our new soda stream and the service we had was nothing short of excellent. Prompt, efficient and completely to our satisfaction.
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