Sofasuperstore Avaliações 291

Chris at the Bolton store was a great help, nothing was too much for him and he has helped us create the perfect corner sofa!

Excellent service lovely helpful
Joanne and max from Warrington were wonderful thank you for your help and finding us the right sofa

Great service in the Warrington store. Garry showed me around and helped me choose the sofa.

After looking in other sofa stores we were originally sold on the fact we could get made the measure sofas for our very awkward sized living room. We then met Gary and he helped us pick the comfiest sofa in a gorgeous fabric along with a made to measure pouffe. He also remained very polite during my indecisiveness.
I will be recommending this company to all my friends and family.
Thanks Gary!

Left us to browse, Made to measure sofa's, 10/10 service from Lauren

Warrington branch. Gary was amazing, full of knowledge, answered all questions, very friendly helpful staff, service with a smile. Would definitely recommend to others.

Lauren assistant manager and Jimmy interior director along with Taz were really helpful, great service and good price.

Met with Joanne who helped us with our purchase. Joanne was extremely knowledgeable and helpful and we did purchase the sofa. Our experience was far better than one of your local competitors.
Thank you so much Joanne.

Gary was extra helpful. I got a great deal. First shop I visited in Warrington, and the first suite I looked at. Perfect.

Went to the middlebrook store today great service from Lauren really helpful and nothing was to much trouble and excited to have ordered our new sofa

Brandon was very supportive, helpful and gave lots of brilliant advice. We were offered a very reasonable package deal. Will be coming back for a sofa next!

Thanks for everything, Kathryn.

Brandon was fantastic, from the start to the finish.

Brill service from Max & Brandon,

Whole staff were great, would highly recommend, really good quality furniture too….

Good luck Max, you’ll do well…👍👍

Warrington Branch

Absolutely amazing company, Gary went above and beyond to help. Would highly recommend to anyone . We will definitely be back . Thank you again for all your help 🙏

Great experience. Gary the manager was amazing from start to finish. Talked us through all options and was so knowledgeable with evey aspect if the company and service.

Bought sofa from Joanne at Warrington. Very very helpful with design and materials . So pleased with colours chosen and all details referring to sale Would recommend Joanne at Sofa Superstore to anyone looking to buy furniture and needs help with choosing.

Popped into the Warrington Branch today not looking to buy anything. Seen a lovely sofa and it was a steel. Was served by Gary, service was second to none.
Overall great experience.

Ordered new sofa, wrong item deliverd after 5 days of chasing , emails, call s no response ,very poor to date I don’t have a delivery date for correct item. Brought through Amazon

I ordered a made-to-order sofa from Sofa Superstore which was delivered the week before Christmas, and it arrived completely wrong. After spending a lot of money on a custom sofa, I expected it to be made exactly as ordered, but it wasn’t.

It has now been 5 months and only in the last month has a replacement order finally been processed. In that entire time, I have had to do all the chasing myself. I am constantly being told someone will call me back, but no one ever does. Every update has come because I have chased them repeatedly.

The customer service has been absolutely dreadful. The woman I have been dealing with has been one of the rudest customer service representatives I have ever spoken to. She speaks to customers as if they are stupid, instead of understanding that people are upset because they have spent a lot of money and simply want what they paid for.

I have also been repeatedly promised some form of goodwill gesture because of all the delays, inconvenience and poor service, only to now be told I will not receive anything until the replacement sofa is eventually delivered.

Been told I’m ’priority’ and my new show will be delivered in 2-3 weeks, shock, it’s been longer than that and no one is answering the phone.

This has honestly been one of the worst customer service experiences I have ever had. Five months later, I am still waiting for the situation to be resolved. Poor communication, rude staff, constant delays and no accountability. I would strongly advise anyone thinking of ordering from Sofa Superstore to avoid them completely.