I had a mixed experience with Sofavianist. While their website looked appealing, my order took a long time to arrive, and the tracking details provided didn’t seem valid. Customer service wasn’t very... Ver mais
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Veja o que dizem as avaliações
Sofavianist is definitely a scam don’t be fooled by the fake reviews posted about positive experiences. I bought what I thought were Apple AirPods due to marketing £90 reduced from £190 in sales. T... Ver mais
Had a problem with item contacted them by email told me to print a return form and send it back with item. Refunded within 3 working days thank you for been understanding and professional happy christ... Ver mais
I had an amazing experience shopping on this website. The website was user-friendly, making it easy for me to find perfect items I needed. The checkout process was smooth, and I was able to receive my... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Shop the latest trends and timeless classics at Sofavianist- Your one-stop department store for electronics, home, and more. Find quality products, great deals, and exceptional customer service. Explore a world of style and convenience today!
Informações de contato
37 Westminster Buildings , NG1 6LG, Nottingham , Reino Unido
- 0330 223 5563
- support@sofavianist.com
- sofavianist.com
3,5
Bom
36 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Simple and easy company to use
Great service which is simple, straight forward and to the point, no faff at all. The items was delivered on time and in perfect condition. Always help the independent businesses that's for sure.
21 de setembro de 2023
Avaliação não solicitada
Resposta da Sofavianist
Thank you so much for your kind words and for appreciating our service! We're delighted to hear that you found our approach simple, straightforward, and efficient.
Ensuring a hassle-free and straightforward shopping experience is one of our core goals, and it's wonderful to know that we've met your expectations in this regard. We also take pride in timely deliveries and ensuring that your items arrive in perfect condition.
Very good products and service
18 de setembro de 2023
Avaliação não solicitada
Resposta da Sofavianist
You're very welcome, and thank you for your kind words! We're thrilled to hear that you're happy with your purchases as well as the pricing and free delivery.
The team were a great help for my product
The team support & help was great. They answered the queries I had and made my experience seamless. I highly recommend this market..
1 de setembro de 2023
Avaliação não solicitada
Resposta da Sofavianist
You're very welcome, and thank you for your kind words! We're thrilled to hear that you're happy with your purchases as well as the pricing and free delivery.
SCAM ARTISTS
SCAM ARTISTS
I ordered an ipod 7th gen NEW. I cancelled my order not long after placing, they ignored that and said I never contacted them. Item came not new, at new price, i sent it straight back then they said they recieved an empty box. I asked to see a pic of the returned package they said they did not have it. Complete and utter thiefs. DO NOT ORDER FROM UNDER ANY CIRCUMSTANCES.
12 de setembro de 2023
Avaliação não solicitada
Resposta da Sofavianist
We deeply regret the negative experience you've had with our service, and we sincerely apologize for the frustration and inconvenience you've encountered during this process.
First and foremost, we apologize for any miscommunication regarding your order cancellation. It's important to us that our customers' requests are acknowledged and processed promptly. We will investigate this issue further to ensure that such misunderstandings do not happen in the future.
Regarding the condition of the item you received, we are truly sorry that it did not meet your expectations. We take quality control seriously, and it appears that there may have been a mistake in our inventory or shipping process. We understand your disappointment, and we are committed to addressing this issue with our team to prevent similar situations from occurring.
The situation regarding the returned package is concerning, and we apologize for any inconvenience this has caused you. We understand your request to see a picture of the returned package, and we will do our utmost to locate it and provide you with the necessary proof of receipt. We take such matters seriously and will ensure a thorough investigation.
Our customers' trust is of utmost importance to us, and we take your feedback seriously. We are actively working to improve our processes and prevent such issues from happening in the future. We hope that you will consider giving us another chance to serve you better in the future.
If there's anything else we can do to address your concerns or if you have any further questions, please do not hesitate to contact us directly at [customer support email/phone number]. We are committed to resolving this matter to your satisfaction.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your feedback as it helps us improve our services.
Amazing service definitely buy from…
Amazing service definitely buy from here again
6 de março de 2023
Avaliação não solicitada
Great mirror for my bedroom
Great mirror for my bedroom, came promptly
11 de novembro de 2022
Avaliação não solicitada
Five star experience.
A straightforward purchase and delivery experience of a high quality product. Assembly was a bonus!
17 de dezembro de 2022
Avaliação não solicitada
Needed a dining table for the house and…
Needed a dining table for the house and used these guys. Must admit it was quite simple and straightforward. Delivery was quick and assembly was pretty easy too. Overall very happy.
28 de novembro de 2022
Avaliação não solicitada
The team were a great help
The team were a great help. They answered the queries i had and made my experience seemless. Would recommend
26 de novembro de 2022
Avaliação não solicitada
No complaints
Very attentive seller. no issues with the experience of buying from them.
27 de novembro de 2022
Avaliação não solicitada
Amazing quality and outstanding…
Amazing quality and outstanding customer service. Enquired about a product and received help very swiftly, product ordered and delivered and couldn’t have been happier. Thank you so much!
28 de novembro de 2022
Avaliação não solicitada
Excellent quality
Great purchase, excellent quality will be buying again.
28 de novembro de 2022
Avaliação não solicitada
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