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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I can highly recommend buying from Sofia & Spritz the customer service team are responsive and helpful. Very reasonable priced. It’s comforting knowing you can have a smart little bag, without a... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was so pleased with my stylish black bag and orange card wallet so I ordered a gold bag and wallet to give away to a friend for her 50th birthday. She chose her two straps and was elated when she re... Ver mais

Avaliado com 5 de um total de 5 estrelas

I receivedmy order today on 17th April and I can only say wow, wow, wow. I usualy buy Radley bags but not any more. The smell of leather when I opened my parcel and the quality of the leather is f... Ver mais

Avaliado com 5 de um total de 5 estrelas

Just received bag number 7. I am totally delighted with all my purchases and the help from the support team when I have had to make contact. I’m very happy I have found Sofia and Spritz - their produ... Ver mais

4,9

Excelente

O TrustScore é 5 de um total de 5

837 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

So happy with my choices

Just received bag number 7. I am totally delighted with all my purchases and the help from the support team when I have had to make contact. I’m very happy I have found Sofia and Spritz - their products now suit my life style and I have found wardrobe space as the 31!!! - bags I had - have now been despatched elsewhere!!

16 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely bag

Lovely bag , just the right size , leather is beautiful , very good quality, handy to have a little leather purse too ,love the different straps , I would highly recommend, I shall definitely be having an other one in another colour 😍

17 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Blue leather bag

I receivedmy order today on 17th April and I can only say wow, wow, wow.
I usualy buy Radley bags but not any more.
The smell of leather when I opened my parcel and the quality of the leather is fabulous.
I look forward to ordering more bags from you in the future

17 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Stop & think there warranty is zero

Warning this small company refused to houour there 356 day warranty for a faulty product
I purchased a bag in Oct 2025
The top section of the bag the leather is lifting. Ive sent pictures but Kath isnt accepting that the bag is faulty & the 365 day Warranty isnt worth the paper its written on
PLEASE BECAREFUL WHEN BUYING FROM THIS COMPANY THEY DONT WANT TO ACCEPT THAT THE BAG IS FAULTY

6 de abril de 2026
Avaliação não solicitada
logotipo da Sofia & Spritz

Resposta de Sofia & Spritz

Hi Leita,

Thank you for taking the time to leave a review. We’re really sorry to hear you’re disappointed with the outcome of your case.

We would like to clarify that we did review the images you provided in detail. Based on this assessment, the issue was identified as wear and tear rather than a manufacturing fault, which is why it was not covered under our 365-day warranty. Our warranty applies to faults in production or hardware issues, and we always aim to assess each case fairly based on the evidence available.

We do take all feedback seriously, and your comments will be shared with our team.

Best Regards,
Sofia & Spritz

Avaliado com 5 de um total de 5 estrelas

NOT JUST ANOTHER BAG

I can highly recommend buying from Sofia & Spritz the customer service team are responsive and helpful.
Very reasonable priced.
It’s comforting knowing you can have a smart little bag, without a worrying attitude about the consequences of the higher. End brands.
This is quality and smart.

14 de abril de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Colour not what I expected

Bag delivered in good time and well wrapped.

I kinda like the bag. I bought a gold cross body but the gold is more glaring than I expected. I thought it was a more muted colour but the tog and zips are very bright and the leather is brighter than I really like so this won’t be an everyday bag for me as I wanted. Tbh the colour makes the bag look cheap, which is a shame. One of the straps was described as gold and black but is in fact copper and black, the other one is nice. I wont be buying from this company again now I know the colour/look is not accurate. It really matters now the pics on internet have to be totally accurate. You learn from experience. But if you want a colour that is not variable then this bag is nice, fair quality and decent price.

8 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Stylish leather bag

I was so pleased with my stylish black bag and orange card wallet so I ordered a gold bag and wallet to give away to a friend for her 50th birthday. She chose her two straps and was elated when she received her gift. The quality of the leather is of good quality and the dust bag gives it that extra special touch. It has ample space to hold all your essentials including zip compartments.

8 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Absolute scam - poor quality Chinese bags

This company advertises heavily as a British company with British craftsmanship and high quality leather. It’s all a con. The bags are not real leather, and they are made in China. No craftsmanship is involved and the bags are no better made than a market bag that you could buy for a few pounds. I very much doubt there’s an actual ‘Charlotte’ or any British person involved in this company. When challenged, they admit that the bags are made in China.

When you return the bag, you will not get a full refund, despite what their adverts say. They use a return service that costs them money, and they pass that cost on to the customer, regardless of reason for return. Customer service just keep repeating the same spiel. They will not help you. Give this company a wide berth. You can buy the same bags on Temu for a fiver, if you want a cheap bag. If you want a British made leather bag, this isn’t it.

29 de março de 2026
Avaliação não solicitada
logotipo da Sofia & Spritz

Resposta de Sofia & Spritz

Hi,

Thank you for taking the time to share your feedback. We’re sorry to hear that you feel disappointed with your experience, and we’d like to address your concerns.

We are a UK-owned and UK-based business, and Charlotte is very much a real person. Our bags are made from full-grain leather using cowhide, and while they are manufactured overseas, this is not something we hide. We are always transparent when asked and work closely with our manufacturing partners, with whom we’ve built a strong and trusted relationship. We’re proud to collaborate with a team that aligns with our standards for quality craftsmanship and ethical production.

Regarding returns, all terms — including any applicable costs — are clearly outlined in our returns policy on our website. We aim to be as transparent as possible so customers can make informed decisions before purchasing. We do understand that preferences can be subjective, and we’re sorry that the product did not meet your expectations.

Best Regards,
Sofia & Spritz Team

Avaliado com 5 de um total de 5 estrelas

Beyond delighted

I am beyond delighted with my purchase. Delivery was very quick. The handbag was superb quality for the price, and the fittings on the handbag are exceptional quality, heavy and luxurious. The same quality fitting are on the extra body straps that I purchased. It is rare to have your expectations exceeded, thank you.

8 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful bags.

I have purchased two beautiful bags.
Both are of high quality. I love how much room you get with them too. Have had lot’s of compliments.
Highly recommend.

8 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My order was a gift for a special…

My order was a gift for a special birthday.
The bag itself was very lovely in design and the color, with the softest leather.
I emailed and asked if I'd chosen the wrong colour for my friend, or choice of straps would she be able to exchange and had a lovely reply stating of course!.
This giving me complete peace of mind to order.
Prompt delivery in a few days too.
My friend was over the moon.
Will definitely be ordering again for myself.

18 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love my Alba bag

Love my Alba bag. Fabulous quality and I adore the smell of real leather. Great that there's a safe zipped pocket for everything. No more missing phone calls now my phone has it's own front pocket and it's no longer buried in a jumbled up bag. Fabulous bag. I'll be treating myself to other colours.

2 de abril de 2026
Avaliação não solicitada

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