Sofology - Brent Cross Avaliações 

2.809
O TrustScore é 5 de um total de 5

4,8

Unit A, Brent Cross Retail Park, Tiling Road, NW2 1LS London, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great experience and great customer service. We visited three times and each time we had the best welcome from Jimmy. On our third visit Ahmed guided us with all necessary advice. Jimmy’s knowledge wa... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

​We received outstanding customer service from the team at Sofology Brent Cross. From the moment we entered, we were greeted promptly and looked after by the friendly staff. Their guidance was invalua... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Babil/Babul Ahmed was extremely helpful and stayed patient throughout. Even when his shift had ended, he didn’t rush the process or show any frustration. He explained the care cleaning and extras a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had a great experience shopping at this store. The salesperson was available when we had questions, but never made us feel pressured to buy anything. I appreciated being able to browse at my own pac... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de sofás
  2. Acessórios para Móveis
  3. Loja de Móveis
  4. Loja de artigos domésticos
  5. Loja de móveis para sala de estar
  6. Tapeçaria

Escrito pela empresa

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Informações de contato

  • Unit A, Brent Cross Retail Park, Tiling Road, NW2 1LS, London, Reino Unido

4,8

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

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4,8

Todas as avaliações

(2.809)

18.681 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The 2 managers

The 2 managers, Halel and Saj, helped us all the way

5 de fevereiro de 2026
logotipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Avaliado com 5 de um total de 5 estrelas

Mariana was excellent in assisting us…

Mariana was excellent in assisting us help choose the entire package for our sofa

6 de fevereiro de 2026
logotipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

Thank you so much for taking the time to share your experience and for leaving such a positive review about the excellent customer service you received during your visit to Sofology. We’re thrilled to hear that our team provided you with the level of service you deserve, and your feedback truly means a lot to us. Knowing that you had a great experience encourages us to keep delivering the best possible service to all our customers. If you have any further comments or need assistance in the future, please don’t hesitate to reach out. Your support is greatly appreciated! 😊

Avaliado com 5 de um total de 5 estrelas

Great experience detailed information…

Great experience detailed information about my purchase from Mariana

3 de fevereiro de 2026
logotipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

We are very pleased to hear that you have had a great experience while ordering with us. Thank you for taking the time to give us your feedback. 😊

Avaliado com 1 de um total de 5 estrelas

Lied too when ordering the sofa

Lied too when ordering the sofa, then it takes 3 days to get a response after contacting, while the staff are friendly on the phone there hands are tied unfortunately

21 de janeiro de 2026
logotipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

We are sorry to hear that you are unhappy Darren. Please email you details to social.media.complaints@sofology.co.uk and we will take a look into this.

Avaliado com 5 de um total de 5 estrelas

Staff member was very polite and…

Staff member was very polite and friendly. Made sure that I had all the measurements correct and gave me alternatives and explained everything to me in great detail! Very welcoming experience

2 de fevereiro de 2026
logotipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

Thank you for taking the time to leave a 5-star review!😊

Avaliado com 5 de um total de 5 estrelas

Friendly knowledgeable staff and great looking sofas

I had a great experience here choosing a new sofa. The staff were friendly and I didn’t feel any pressure to buy. Raza introduced himself and then left me to browse alone which was much appreciated. Once I had settled on a sofa, Raza’s knowledge of the product was invaluable and helped me to decide on colour, size etc… in a fraction of the time it would have taken me to decide on my own. I highly recommend the Brent Cross Sofology store. Amazing Sofas and great staff. Thank you Raza!

28 de janeiro de 2026
logotipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

Great experience at Brent Cross…

Great experience at Brent Cross Sofology. Really good selection of sofas and helpful sales people who aren’t pushy.
Jay was really friendly and helpful when it came to placing our order.
Looking forward to receiving our Sofas in due course.

1 de fevereiro de 2026
logotipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

Thank you for sharing Mrs Rasheed

Avaliado com 5 de um total de 5 estrelas

Extraordinary service

Extraordinary service with an interest in ensuring satisfaction and not just selling a sofa. Definitely recommend talking to Raza

1 de fevereiro de 2026
logotipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

Productive visit with ordering Sofa…

It was quite pleasant and informative visit with Mariana. She explained patiently everything and answered all our questions. We placed the order at the end without feeling pressured.

1 de fevereiro de 2026
logotipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Avaliado com 5 de um total de 5 estrelas

Philip was very helpful and honest with…

Philip was very helpful and honest with us regarding our choice of sofas.

31 de janeiro de 2026
logotipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

If it wasn’t for Raza inwoundlt haven…

If it wasn’t for Raz I wouldn’t have brought from this place he helped me choose the right sofa for my family

31 de janeiro de 2026
logotipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

We are please that you found what you were looking for Ikran!

Avaliado com 5 de um total de 5 estrelas

Philip was brilliant

Philip was brilliant, knowledgeable and a lovely person to converse with. He made us at ease and gave us amazing advice. He'll be a loss to the company but he deserves a brilliant retirement. Wish him all the best for the future. Thanks for all of your help.

31 de janeiro de 2026
logotipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

Thank you for this amazing review!

Avaliado com 5 de um total de 5 estrelas

Good evening

Good evening, I still haven't received my armchairs. Have you been away for three weeks?

26 de janeiro de 2026
logotipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

We are pleased that you think so Hamid!

Avaliado com 5 de um total de 5 estrelas

So-fa so good

I've only ordered the sofa so will update upon delivery (15 weeks) but the ordering process was so simple. Raza at the Brent Cross store was really helpful and talked us through every step, making sure we clearly understood everything. He's a very personable guy and contributed to us buying from Sofology, having visited every sofa shop for weeks in the pursuit of "the one" (which ended up being the Adler). Really looking forward to receiving our sofa now, hopefully the wait will be worth it.

25 de janeiro de 2026
logotipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

The wait will be worth it Claire, thank you for choosing Sofology!

Avaliado com 5 de um total de 5 estrelas

Service was excellent

Service was excellent. Mariana was very helpful and did help us choose the right sofa.

25 de janeiro de 2026
logotipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

Thank you for awarding us 5 stars Luan.

Avaliado com 5 de um total de 5 estrelas

Great salesman

Great salesman, who understood my needs. Hope my sofas will be just as great!

27 de janeiro de 2026
logotipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

They certainly will be Ms Warden!

Avaliado com 5 de um total de 5 estrelas

Amazing experience

Amazing experience, helped by Marianna. I was made to feel welcomed from the start. Was left to browse on my own until I wanted her assistance.
Marianna was incredibly helpful, friendly and professional, nothing was too much trouble. Very supportive when I was dithering, she got swatchers from other sofas and was really patient.
I went back to the store 3 times and each time she took trouble to listen, advise and explained the documents in great detail. She was one of the best salespeople I have dealt with and on the service I would highly recommend her to anyone intending to purchase any furniture.

27 de janeiro de 2026
logotipo da Sofology - Brent Cross

Resposta da Sofology - Brent Cross

Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto Marianna. Thank you for taking the time to leave a review 😊

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