Sofology - CheltenhamAvaliações 

1.689
O TrustScore é 5 de um total de 5

4,9

Unit FA, Gallagher Retail Park, GL51 9RR Cheltenham, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I enjoyed looking. Around . The store without any pressure from staff , ,When I was ready to purchase the Gentleman was pleasant and gave me all the information I needed ,before finalising my pu... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The young brunette girl was great, knowledgeable and very patient and friendly, yet professional. She deserves a promotion or a pay raise at least! She knows her job well and obviously enjoys it too.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Sofology was the last store we visited today. We were served by a very helpful gentleman called James that showed all options available that met our criteria. He was extremely kind , knowledgeable an... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Me and my friend came in looking for a sofa, we didn’t have any particular style in mind we just knew the measurements. Dawn was very attentive to us throughout the entire shop, and made sure to show... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de sofás
  2. Acessórios para Móveis
  3. Loja de Móveis
  4. Loja de artigos domésticos
  5. Loja de móveis para sala de estar
  6. Tapeçaria

Escrito pela empresa

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Informações de contato

  • Unit FA, Gallagher Retail Park, GL51 9RR, Cheltenham, Reino Unido

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(1.689)

18.554 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great service

Great service. Clear explanations.

27 de setembro de 2025
logotipo da Sofology - Cheltenham

Resposta da Sofology - Cheltenham

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Avaliado com 5 de um total de 5 estrelas

Great selection of sofas to try out and…

Great selection of sofas to try out and good sized loose fabric swatches so you can clearly see the full range of colours and textures. Really helpful staff, particularly Lola, who took the time to understand what we were looking for and to provide the best options.

20 de setembro de 2025
logotipo da Sofology - Cheltenham

Resposta da Sofology - Cheltenham

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Avaliado com 5 de um total de 5 estrelas

Explained everything very well

Explained everything very well, had great knowledge.

24 de setembro de 2025
logotipo da Sofology - Cheltenham

Resposta da Sofology - Cheltenham

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Avaliado com 5 de um total de 5 estrelas

Pleasant sofa buying experience!

Scott was a great advisor to our sofa buying experience and was helpful and patient with our requests.

21 de setembro de 2025
logotipo da Sofology - Cheltenham

Resposta da Sofology - Cheltenham

Thank you for your wonderful feedback! We're thrilled that Scott made your sofa buying experience enjoyable and was helpful with your requests. At Sofology Cheltenham, we aim for exceptional service, and it's rewarding to know we've succeeded. Your 5-star rating is appreciated and will be shared with Scott and the team. If you need further assistance, please reach out. We look forward to welcoming you back!

Avaliado com 5 de um total de 5 estrelas

Great customer service

Very helpful woman who helped me.

21 de setembro de 2025
logotipo da Sofology - Cheltenham

Resposta da Sofology - Cheltenham



Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a positive experience at Sofology. It's wonderful to know that the team was helpful and knowledgeable. We strive to provide the best service possible, and your kind words are truly appreciated.

If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to our store soon!

Avaliado com 5 de um total de 5 estrelas

Very good service

Very good service

21 de setembro de 2025
logotipo da Sofology - Cheltenham

Resposta da Sofology - Cheltenham

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

Buying a new sofa

Very helpful and friendly.

20 de setembro de 2025
logotipo da Sofology - Cheltenham

Resposta da Sofology - Cheltenham



Thank you so much for taking the time to leave us such a wonderful review!

Avaliado com 5 de um total de 5 estrelas

Good experience

James in the Cheltenham store was friendly, helpful and above all patient with us - thanks! Ordering & finance processes were straightforward now hoping that the rest of the process is as smooth. Would recommend.

20 de setembro de 2025
logotipo da Sofology - Cheltenham

Resposta da Sofology - Cheltenham

Thank you for choosing Sofology :-)

Avaliado com 5 de um total de 5 estrelas

Great service

Nothing beats a face to face service. Wanted to order our sofa in store and Lola was a great help. Super chilled experience. Looking forward to enjoying our new sofa!

20 de setembro de 2025
logotipo da Sofology - Cheltenham

Resposta da Sofology - Cheltenham

Thank you!

Avaliado com 5 de um total de 5 estrelas

Sofology Cheltenham - Toby was incredible!

We visited Sofology Cheltenham and Toby was amazing!

Incredibly conscientious, knowledgeable and kind. Excellent customer service - he really made a massive difference which we really appreciated.

20 de setembro de 2025
logotipo da Sofology - Cheltenham

Resposta da Sofology - Cheltenham

Thank you for this amazing review Carl

Avaliado com 5 de um total de 5 estrelas

It was good to be able to look around…

It was good to be able to look around the showroom without b feeling pressured but to have someone close by to answer any questions we had.
Great selection of furniture with different fabric options and the showroom was laid out in a way to see and try the furniture out.
Whilst the sales people seemed very young, they were really knowledgeable and very friendly.

17 de setembro de 2025
logotipo da Sofology - Cheltenham

Resposta da Sofology - Cheltenham

Thank you for visiting Alison :-)

Avaliado com 5 de um total de 5 estrelas

Great service

Expert knowledge and attention without being pushy.

Finding out about other sofas not on display and showing us equivalents to make decisions easier.

Great service.

16 de setembro de 2025
logotipo da Sofology - Cheltenham

Resposta da Sofology - Cheltenham

Hello, we are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Avaliado com 1 de um total de 5 estrelas

The company were ok to deal with the…

The company were ok to deal with the the sofas are dreadful and designed badly . Spent 4K on a sofa and the angle of the sitting position has caused me leg and back problems from a week after sitting in it . If I stop using it the problems go away , they have a serious design fault .

13 de setembro de 2025
Avaliação não solicitada
logotipo da Sofology - Cheltenham

Resposta da Sofology - Cheltenham

Hi there, thank you for sharing your review. We're sorry to hear about your experience and would love the opportunity to look into this further for you. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, and our team will be happy to assist.

Avaliado com 5 de um total de 5 estrelas

Lovely man

Lovely man, Friendly, helpful &informative

13 de setembro de 2025
logotipo da Sofology - Cheltenham

Resposta da Sofology - Cheltenham

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

The lady that helped us in store was…

The lady that helped us in store was very knowledgeable and proactive.

7 de setembro de 2025
logotipo da Sofology - Cheltenham

Resposta da Sofology - Cheltenham

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

Good easy experience

Popped in last thing on a Sunday and managed to complete order in less than 20 mins.

7 de setembro de 2025
logotipo da Sofology - Cheltenham

Resposta da Sofology - Cheltenham

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Avaliado com 5 de um total de 5 estrelas

Great service, great experience

The first member of staff we met, Dawn, was great and really helpful. We tried a couple of sofas we had seen advertised - not for us, but Dawn was great, told her what we needed, how we sat to be comfortable, and she took us round the store, all of us ticking things off if they were not suitable.

Really helpful, and thanks to the store manager Kris for letting us take colour swatches home for a night or 2 to help us decide on colours.

Cannot recommend highly enough

5 de setembro de 2025
logotipo da Sofology - Cheltenham

Resposta da Sofology - Cheltenham

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

Very pleasant atmosphere in the store

Very pleasant atmosphere in the store, I was able to wander round without any hassle, but when I sought advice a sales person was nearby without going to try and find somebody. Well done. The sofa and armchair I have chosen were extremely comfortable so well done. The only disappointing part was the delivery charge which seemed very steep but otherwise excellent service.

4 de setembro de 2025
logotipo da Sofology - Cheltenham

Resposta da Sofology - Cheltenham

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Avaliado com 5 de um total de 5 estrelas

Found what we wanted

Found what we wanted. The staff were very very helpful & polite.looking forward to seeing our new furniture when it arrives. Thank you

20 de agosto de 2025
logotipo da Sofology - Cheltenham

Resposta da Sofology - Cheltenham

Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our team helpful. At Sofology we strive to provide the best possible service to our customers, and your feedback is a great testament to our efforts. If there's anything else we can assist you with, please don't hesitate to reach out.

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