Sofology - Leeds Avaliações 3.648

This was a really straight forward and quick trip into the Birstall retail park store to pick and buy our sofa.

Jess was great!

Very easy process

Scott went above and beyond was very friendly and made our purchase very easy.

Yameen was very helpful with choosing a new sofa and we are very happy with the choice we have made.

Mervin made the purchase easy and answered any questions we had . Friendly and professional

Great service, knowledgable and friendly

Excellent service and very helpful

You could have a look before we decided without being pushed

The staff have been brilliant with us changing our minds, they’ve been patient and very helpful, especially haleema who has gone above and beyond for us. She even did a bit of Ai for us so we could visualise our new sofa, just waiting for it to be delivered now,

Ade was knowledgeable and helpful. He helped us choose exactly what we needed. Thanks Ade!

The young man Yameen was very polite, he was very helpful and spent a long time with us,he did not rush us and put us under no pressure to buy.

Replied to the 1st request but here goes:-
Your co;league Saj was excellent. Very helpful, knowledgeable and no pressure the highest complient

Bought a sofa in store with a finance agreement and was told that I could ammend my order within 48 hours. Assuming this encompassed cancelling the order I went along with it, however when I rang to cancel my order after changing my mind they told me I couldn't. After numerous calls (they were quite evasive to my questioning) I eventually found out I could cancel it but I would have a fee of 40% of my order. Why? I have no idea because I could ammend my order in anyway you could imagine, even buy a completely different sofa! So they locked me into an order for no reason but because they could. To make things worse, I found out that it was because I ordered in store and not online! Worst service ever, never going back here again.

The sales assistant Mirvin was exceptional and went above and beyond to ensure we were satisfied with our choice. Mirvin was knowledgeable and confident in the advice he provided and ensured both the choosing and ordering of the sofa was streamline.

Ade was amazing and seen to all our needs such a helpful person i would go again just to deal with him again! Very helpful

Never get disappointed when you visit Sofology. Staff is very friendly, helpful and do above and beyond to help you in all the way they can. It’s sad to know they are not selling decor accessories anymore.

Sales advisor Marvin was spot on

Absolutely terrible experience with Sofology.

Order Number: 3911156-2

I am still waiting for my sofa and have not been given any confirmed delivery date. It is completely unacceptable that after taking full payment, they cannot even tell me when I will receive my order.

To make things worse, they delivered a “loan sofa” to my brand new house — and it’s in two completely different colours! It looks ridiculous in my living room and is honestly embarrassing. This is not what I paid for and not the service I expected.

Communication has been poor, with no clear answers and no proper resolution. Customers deserve honesty, accurate delivery dates, and basic quality control.

Very disappointed and would not recommend.