Happy was incredibly kind, patient, and helpful. They explained everything to me step by step and made sure I understood all the details. They went through every offer carefully, and even when I had m... Ver mais
A empresa respondeu
White City Retail Park, M16 0RP Manchester, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Happy was incredibly kind, patient, and helpful. They explained everything to me step by step and made sure I understood all the details. They went through every offer carefully, and even when I had m... Ver mais
A empresa respondeu
A great experience with top level customer care both from the sales exec Will who spent so much time with us helping with colours and understanding exactly what we wanted. Wasn't pushy what so ever ju... Ver mais
A empresa respondeu
Purchased my first ever sofa for my first home, Happy made it the easiest experience! He was beyond helpful and attentive without being pushy or over the top, he was knowledgable and also very good at... Ver mais
A empresa respondeu
I had a really great experience purchasing my couch at sofology in White City. Leanne especially was amazing, going above and beyond for my families needs and wants.
A empresa respondeu
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
White City Retail Park, M16 0RP, Manchester, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic customer service by Happy. He was very knowledgeable and very patiently answered all our questions.

Resposta da Sofology - Manchester
Leanne was excellent she explained everything perfectly and her customer service was great

Resposta da Sofology - Manchester
We saw Ikram at the White City store and he couldn’t have been more helpful or informative.
No pressure from him which is what we like.
You could see the staff were very happy at the store which is a great sign of a good company to work for.
Will was also very friendly & smiley,

Resposta da Sofology - Manchester
Fantastic selection & very helpful staff.
Looking forward to delivery.

Resposta da Sofology - Manchester
I found the sofas I liked ,was not pressured into the purchase .Carried on looking around the store ended up at the one I had chosen and ordered it within minutes from very helpfull and friendly staff

Resposta da Sofology - Manchester
We had a great experience in the Manchester store. We were left alone by the sales team.to browse at our leisure whilst still knowing they were on hand to help. When we were close to making a decision they were on hand to help answer questions.
Leanne was the sales person we dealt with for our purchase and she was brilliant. Really friendly, approachable, helpful and informative.

Resposta da Sofology - Manchester
Justine Kennedy, the sales person who dealt with us was today, was so very helpful. Explaining how the configuration of the suites worked. Which we had no idea about. It was such a big help.

Resposta da Sofology - Manchester
Lean was extremely helpful, clearly explaining the features of the sofas and the various options available. She was patient and thorough, guiding us through every step—from selecting the right options to completing the finance application. Thank you, Lean, for such excellent service.

Resposta da Sofology - Manchester
Will was very patient with me, answered all my questions.

Resposta da Sofology - Manchester
I ordered a lovely sofa and was assisted by Will. I felt I was given really good advice. All stages - from start to finish- were very clearly explained. Will also helped to sort out the finance side. I really appreciated the time, space and freedom I was given to look around, ask questions and make the decision. I never felt pushed or pressured into making purchase decision on the spot. Will made the experience pleasant and stress free. I would definitely recommend and visit the store again.

Resposta da Sofology - Manchester
Customer service is excellent. Love my new sofa. 1st time I used Sofology and the experience was great. The in-store representative, (Happy at Old Trafford) was very knowledgable and attentive to our requirements. He took his time to discuss options with me and was very patient with my grumpy husband. Delivery was on time, sofa quality is great. The whole experience was seamless. I will certainly be ordering from here again in future. Thank you.

Resposta da Sofology - Manchester
Very professional and efficient team member called Happy . Assisted and made the whole transaction easy to understand without pushing .

Resposta da Sofology - Manchester
I am waiting for my sofa desperately, over all customer service is best and very helpful.

Resposta da Sofology - Manchester
Good atmosphere, no mither great staff
Good attitude and knowledgeable

Resposta da Sofology - Manchester
My experience once fantastic they explain everything to me. It was easy and straightforward.

Resposta da Sofology - Manchester
Friendly not pushy staff. Talk you through different options. Positive experience.

Resposta da Sofology - Manchester
They were very helpful and understanding to help you the best way. We were very picky to choose what we want because of my husband health situation.they weren’t rushing us we took our time and made a discussion.

Resposta da Sofology - Manchester

Resposta da Sofology - Manchester
Will was great! Really good customer service and looked after us when buying our first ever big purchase!

Resposta da Sofology - Manchester
Will was really helpful helping us choose and buy our sofas. Thanks

Resposta da Sofology - Manchester
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.