Communication was excellent from start to finish, they were friendly, reliable, and honest about the condition of the sofa. The sofa was exactly as described, clean, and in great condition. The whole... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 4A, Forbury Retail Park, RG1 3JD Reading, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Great shopping experience Greeted with a coffee No pressure sales people Looked around at leisure, sat & chatted with the staff about the many choices on offer
A empresa respondeu
A great experience from start to finish. We received a very warm welcome from Sarah, who listened to our wishes and needs and then took the time to show us various options. With a large range, we spen... Ver mais
A empresa respondeu
Would definitely recommend Sofology. The staff were welcoming without being overbearing. When it came time for us to make a purchase, we were really impressed with the person that assisted us. He was... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de sofás
- Acessórios para Móveis
- Loja de Móveis
- Loja de artigos domésticos
- Loja de móveis para sala de estar
- Tapeçaria
Escrito pela empresa
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Informações de contato
Unit 4A, Forbury Retail Park, RG1 3JD, Reading, Reino Unido
4,8
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Smooth experience
Sarah explained all the important information in quite detail and answered all queries quite patiently.
1 de novembro de 2025
Resposta da Sofology - Reading
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
HAMZA was very helpful without being…
HAMZA was very helpful without being too pushy when first looking at sofa options and then made the sales process very easy.
1 de novembro de 2025
Resposta da Sofology - Reading
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great sales team
Great sales team - particularly Sarah - no pressure just advice.
1 de novembro de 2025
Resposta da Sofology - Reading
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Eve was really helpful and got…
Eve was really helpful and got everything sorted for us.
1 de novembro de 2025
Resposta da Sofology - Reading
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Buying a new sofa
Very helpful sales lady Sarah. She knew the products inside out and was not pushy
31 de outubro de 2025
Resposta da Sofology - Reading
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
The team were excellent
The team were excellent, going the extra mile to meet my, the customer's, wishes over and above their usual service. I am a very happy customer. Thank you to all the team for making my wish come true.
27 de outubro de 2025
Resposta da Sofology - Reading
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great service and products
Eve was very knowledgable and professional she made the whole process easy even with the 2 kids were going crazy.
26 de outubro de 2025
Resposta da Sofology - Reading
Hi there, thank you for taking the time to leave a 5-star review!😊
Eve was very helpful and managed to…
Eve was very helpful and managed to help us find the right sofa for us. she gave us time to think about comfort & practicality without pushing us or feeling rushed. she gave us time to think about delivery issues and talked us through the process honestly rather than just trying to push the sale and we deal with it. Great customer service.
26 de outubro de 2025
Resposta da Sofology - Reading
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
After visiting the shop on a number of…
After visiting the shop on a number of occasions we finally decided on the right furniture for us. At no point did we feel under pressure to make a quick choice and the staff who were in attendance allowed us as much time and space as we needed.
22 de outubro de 2025
Resposta da Sofology - Reading
Good afternoon, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The lady was very helpful and…
The lady was very helpful and knowledgeable about the sofa we purchased. Would defiantly recommend sofolgy Reading.
25 de outubro de 2025
Resposta da Sofology - Reading
Good afternoon, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Ali and his team were excellent
Ali and his team were excellent, they were attentive, answered all our questions and helped us sort the financial hiccup. They even entertained our children whilst we shopped.
Thank you I would definitely recommend.
12 de outubro de 2025
Resposta da Sofology - Reading
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Excellent customer service…
Excellent customer service from Steve and the team at the Reading store. Very knowledgeable in all the ranges in store, especially as I kept changing my mind as to what I wanted. Would definitely recommend.
25 de outubro de 2025
Resposta da Sofology - Reading
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Resposta da Sofology - Reading
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Really good customer service from Eve…
Really good customer service from Eve at the store made it welcoming and easy to sort out what we wanted. Thanks to Eve.
23 de outubro de 2025
Resposta da Sofology - Reading
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Staff were very friendly and helpful…
Staff were very friendly and helpful without doing the hard sell.
2 de outubro de 2025
Resposta da Sofology - Reading
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Friendly staff also many choices with…
Friendly staff also many choices with best prices.
19 de outubro de 2025
Resposta da Sofology - Reading
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Great customer experience and polite…
Great customer experience and polite staff.
17 de outubro de 2025
Resposta da Sofology - Reading
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Sofology Reading
Visted the reading branch today. No one approached us, until we needed help. That was lovely and gave us the time to look around and chat to each other which ones we liked. Humza was very approachable and did not give us the hard sell. He explained everything clearly. Came away with exactly what we wanted.
19 de outubro de 2025
Avaliação não solicitada
Resposta da Sofology - Reading
Thank you so much for taking the time to share your experience with us at Sofology Reading. We're thrilled to hear that you enjoyed your visit and appreciated the opportunity to explore at your own pace. It's wonderful to know that Humza was able to assist you without any pressure and that you found exactly what you were looking for. Your kind words and perfect rating mean a lot to us. We look forward to welcoming you back in the future!
Excellent service
Excellent service. Thanks for giving us room to not feel pressured. Loved it.
19 de outubro de 2025
Resposta da Sofology - Reading
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Answered to all questions patiently
Hi. It was a very good experience, the environment was very friendly, all of our questions were answered patiently, and I would like to thank Ms. Eve in the end.
19 de outubro de 2025
Resposta da Sofology - Reading
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.