Sofology - Thurrock Avaliações 

6.104
•
O TrustScore é 5 de um total de 5

4,9

Unit E4, Lakeside Retail Park, West Thurrock Way, RM20 1WN Thurrock, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Amz made us feel at ease. There was no pressure to buy or aggressive sales tactics, which most people hate. He just provided information, was very helpful and made us feel comfortable. We only popped... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Stephen was very good at his job as a salesman for sofology, polite, helpful, answered any question we asked, made a lovely cup of tea. We are now waiting for our furniture to arrive.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I ordered on the phone after visiting in store. Ameet was a great help and walked me through the whole process, stayed on the phone the whole time and was extremely friendly and helpful! Excellent cus... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Rob, our Customer Service Assistant was great, helpful and very informative. Sofology is a great store, clean, tidy and very well presented. All the sofa's are lovely, colours choices are amazing... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de sofás
  2. também em
  3. Acessórios para Móveis
  4. Loja de artigos domésticos
  5. Loja de Móveis
  6. Loja de móveis para sala de estar
  7. Tapeçaria

Escrito pela empresa

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Informações de contato

  • Unit E4, Lakeside Retail Park, West Thurrock Way, RM20 1WN, Thurrock, Reino Unido

4,9

Excelente

O TrustScore é 5 de um total de 5

6 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(6.104)

13.841 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Good experience

The staff member who served us was polite and knowledgeable. He explained all the options and overall it was quite good experience.

15 de março de 2026
logotipo da Sofology - Thurrock

Resposta da Sofology - Thurrock

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Avaliado com 5 de um total de 5 estrelas

Great Choice of Furniture

We had 2 visits to the store deciding which settees to buy, Steve and Jon were both very helpful, and knowledgeable, which was a great help

15 de março de 2026
logotipo da Sofology - Thurrock

Resposta da Sofology - Thurrock

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Avaliado com 5 de um total de 5 estrelas

John was amazing from start to finish

John was amazing from start to finish. No pressure approach, incredibly informative and made the whole process enjoyable. Highly recommend, really lovely store too.

15 de março de 2026
logotipo da Sofology - Thurrock

Resposta da Sofology - Thurrock

We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that John gave you all the information you needed and met all of your expectations.

Avaliado com 5 de um total de 5 estrelas

Helpful salesman.Answered all questions without harassing us or giving the ‘hard sell’

Helpful salesman. Let us browse before coming back & answering our questions & pricing up the different combinations.
We left the shop to come home & check measurements.
He followed up with a phone call & we ordered on line. Very easy.

15 de março de 2026
logotipo da Sofology - Thurrock

Resposta da Sofology - Thurrock

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Avaliado com 5 de um total de 5 estrelas

Excellent

We knew exactly what we wanted and Steve helped us get it by being informative, friendly and professional.

13 de março de 2026
logotipo da Sofology - Thurrock

Resposta da Sofology - Thurrock

Hi there, thank you for your review. Another great review for Steve, we will make sure to pass this on! Have a nice day.

Avaliado com 5 de um total de 5 estrelas

Rob was amazing,very helpful

12 de março de 2026
logotipo da Sofology - Thurrock

Resposta da Sofology - Thurrock

Hi there, thank you for your review. Another great review for Rob, we will make sure to pass this on! Have a nice day.

Avaliado com 5 de um total de 5 estrelas

Good service

Served by Steve in the Thurrock branch, he explained everything really well, have good advice, and it was a very efficient process.

7 de março de 2026
logotipo da Sofology - Thurrock

Resposta da Sofology - Thurrock

We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that Steve gave you all the information you needed and met all of your expectations.

Avaliado com 5 de um total de 5 estrelas

My experience was exceptional

My experience was exceptional. Del was on point with everything. Answered all my questions, polite, well mannered and articulate. Very good with people.

10 de março de 2026
logotipo da Sofology - Thurrock

Resposta da Sofology - Thurrock

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!

Avaliado com 5 de um total de 5 estrelas

The sales advisor was great

The sales advisor was great, knowledgeable a very helpful

7 de março de 2026
logotipo da Sofology - Thurrock

Resposta da Sofology - Thurrock

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Ameet was friendly and professional…

Ameet was friendly and professional explaining all of our options and allowed us as much time as we needed to browse the store and make our choice.
We really liked the store layout and there was no pressure sales.
Loved the large swatches which really helped with colour choice.

6 de março de 2026
logotipo da Sofology - Thurrock

Resposta da Sofology - Thurrock

Thank you for this great review Karen :-)

Avaliado com 5 de um total de 5 estrelas

Rob (Robert) in Thurrock was fantastic!

We was promptly served by Rob in the Thurrock branch. He was fantastic at guiding us to what would be suitable for our home, pros and cons of materials for our day to day needs and thoroughly explained all aspects of the sofa in detail. We are very thankful for his help!!

1 de março de 2026
logotipo da Sofology - Thurrock

Resposta da Sofology - Thurrock

Thank you for sharing yoru experience Amie :-)

Avaliado com 3 de um total de 5 estrelas

The choice and selection was helpful at…

The choice and selection was helpful at the store and the staff were helpful, friendly, professional but not too pushy. The advice given about the finance and payment was incorrect and poor. Logging onto the account on the finance company's website is also poor and slow. You will pay a deposit and at least two monthly payments before you receive your furniture. If you make a large payment it reduces the length of your credit agreement not the monthly payments which was contrary to the advice given b6 the store.

7 de março de 2026
logotipo da Sofology - Thurrock

Resposta da Sofology - Thurrock

Thank you for taking the time to share your feedback. We’re really pleased to hear that you found the team in store helpful, friendly and professional while choosing your furniture. We’re sorry to hear about the confusion around the finance information. Payments on a finance agreement should only begin once your furniture has been delivered, so this doesn’t sound right and we’d like to look into it further for you. If you’re able to, please feel free to email us at social.media.complaints@sofology.co.uk with your review and order details and we can take a look into this for you.

Avaliado com 5 de um total de 5 estrelas

Great service today from Ameen

Great service today from Ameen! Not overly “sales-like”, super knowledgeable and helpful!

8 de março de 2026
logotipo da Sofology - Thurrock

Resposta da Sofology - Thurrock

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Ameen. Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

Great customer service!

Great customer service!
It was a Very easy and straight forward process.
Ameet explained everything clearly and we were in and out of the shop in 30 minutes!

8 de março de 2026
logotipo da Sofology - Thurrock

Resposta da Sofology - Thurrock

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Avaliado com 5 de um total de 5 estrelas

Ameet was absolutely amazing

Ameet was absolutely amazing. So knowledgeable about the sofas i was interested in. Purchased in store. Thank you Ameet

8 de março de 2026
logotipo da Sofology - Thurrock

Resposta da Sofology - Thurrock

Hi there, thank you for your review. Another great review for Ameet, we will make sure to pass this on! Have a nice day.

Avaliado com 5 de um total de 5 estrelas

We went into the lakeside store

We went into the lakeside store
Choose a sofa we liked

Approached a member of staff
Who we now know was named crystal

She was most helpful
Took her time to explain the after care of the sofa which we purchased

And demonstrated how to keep sofa look fresh and new looking

Could not of asked for a better sales person
A massive credit to the company

8 de março de 2026
logotipo da Sofology - Thurrock

Resposta da Sofology - Thurrock

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

Rob was our consultant and he was…

Rob was our consultant and he was friendly professional and made the experience fantastic! THANKS ROB and up the hammers!

8 de março de 2026
logotipo da Sofology - Thurrock

Resposta da Sofology - Thurrock

Hi there, thank you for your review. Another great review for Rob, we will make sure to pass this on! Have a nice day.

Avaliado com 5 de um total de 5 estrelas

Served by Steve who was very helpful…

Served by Steve who was very helpful and professional, explained everything in detail. Would recommend this store and Steve to friends and family

8 de março de 2026
logotipo da Sofology - Thurrock

Resposta da Sofology - Thurrock

Hi there, thank you so much for your review. We're pleased that you're happy with the service provided by Steve and that you would recommend us! Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

First sofa purchase.

We came in to buy our first sofa,

Hands down one of the best experiences, all the staff were friendly and welcoming.

I can’t remember our salesman’s name but he went above and beyond and was so helpful !

4 de março de 2026
logotipo da Sofology - Thurrock

Resposta da Sofology - Thurrock

Thank you for choosing us to supply your first sofa! It is an honour :-)

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