SoftwareCW Avaliações 369

O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I ordered a software from SoftwareCW and was unaware I'd ordered a subscription too. I emailed them and I received a next day email stating they would cancel and refund the charges! Excellent customer... Ver mais

Avaliado com 5 de um total de 5 estrelas

First of all these guys are the best. I am 74 years old so I am not the swiftest of computers even though I do have some experiance on them. My old computer took a dump on me so I got a newer one but... Ver mais

Avaliado com 4 de um total de 5 estrelas

We purchased the latest version of PrintMaster (for greeting cards, banners, etc.) for Windows 11. Initially we had trouble installing it but after a couple of back-and-forth emails to troubleshoot th... Ver mais

Avaliado com 2 de um total de 5 estrelas

Purchased Office 2021 on line and install went fine. However, Software CW enrolled me in some type of membership deal which I did not request and was not made aware of. Now I have to dispute the c... Ver mais

Detalhes da empresa

  1. Empresa de Software

Escrito pela empresa

SoftwareCW is a growing provider of computer software for personal, business, governmental and educational institutions. Headquartered in Texas, SoftwareCW offers many of the latest and most popular software titles at deeply discounted prices. Whether you need one piece of discontinued software or deep quantities of mainstream software, we are committed to offering you extraordinary customer service and making your software purchase an enjoyable experience.


Informações de contato

  • 1321 Upland Drive Suite 9743, 77043, Houston, Estados Unidos

  • softwarecw.com

4,1

Muito Bom

O TrustScore é 4 de um total de 5

369 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I decided to purchase office suit from…

I decided to purchase office suit from them due to the incredibly low price, which made it worth taking a chance, especially since PayPal was an accepted payment method. The software downloaded, installed, and activated smoothly without any issues. I'm extremely satisfied with the purchase. Everything indicates that it's a genuine product, and I managed to get it for about one-third of the official Microsoft list price, thanks to their discount.

17 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This shopping experience has definitely given me confidence

Recently, I had a great experience while shopping for pdf software on a platform that stood out to me. The selection was remarkable, offering a diverse range of options to suit various needs. What truly impressed me were the detailed descriptions provided for each software product. This level of insight made it significantly easier to compare different options and find the one that perfectly matched my requirements. From feature breakdowns to user reviews, every piece of information was meticulously curated, saving me a lot of time and effort. I'm thoroughly satisfied with my purchase because I found software that aligns perfectly with what I was looking for.

This shopping experience has definitely given me confidence for future purchases, and I truly appreciate the platform's thoughtful setup and organization!

15 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I messed up when downloading my new…

I messed up when downloading my new photo program. I emailed SoftwareCW customer support and they got back to me in record time. They were very helpful
& friendly and their instructions were easy to follow Probably the best on-line customer support I’ve dealt with.

16 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Software CS staff are great.

I want to thank Software CS staff for the great support you have given me. The staff are great at their job, proactive and knowledgeable. I made a mistake and thought that Fusion PDF was compatible with Win 11 and it wasn't. I did not open the license information and was able to return Fusion PDF. The next day I received an email telling me that I will receive my refund within 3 to 5 days. That is top notch customer support.

I will be ordering, from SoftwareCS, a Win 11 PDF product. I will always be purchasing my software from SoftwareCS.

13 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I have used Dragon products in the…

I have used Dragon products in the past. The price at CW software was attractive. Unfortunately the exe file would not install. I never opened the Registration key, and I requested a refund - which met their return policy requirements. They emailed me to indicate that they had refunded the purchase price to my credit card but stated that it could take the bank 5 to 10 days to prcess the refund. After 21 days the refund did notshow up on my credit card statement. I sent CW an email stating that they had until the end of the day to resolve this, and that if they failed to do so I would open a dispute with the bank. They did not reply until over 24 hours later - at whch point I had already opened a dispute with Chase Bank - who immediately issued me a refund. CW sent me an email stating that they coudl nto close the support case because the refund was still "in process" - and suggested that I should revoke and cancel the dispute with Chase! I don't think so. Today - five days later - they sent me an email stating that they have issued a refund. I don't know if they are untrustworthy or just have a messy back end system and I don't care. I will not do business with them again.

12 de maio de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

I downloaded Photoshop

I downloaded Photoshop and they added another service CW free for a month.Then charged me on the first month renewal I caught it as soon as it hit and had to dispute it through my credit card..I requested the refund from them and was denied. Until my CC got involved. I never downloaded it or use it and caught it in less that 10 days so they did refund my money and ask me to give them a review..Well I wouldn’t use them again.. so take that how you will.

24 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience: quick response

I had been using my Design Cad 2022 for a while when suddenly it asked for my License Key. I went on line and followed the directions for finding it but it was not there. I emailed Design Can explaining the problem and Astrid very quickly emailed me back with an easy and flawless solution. Thank you, Astrid. You were very quick to respond and very professional.

4 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had a problem with the download

I had a problem with the download. The support group got back to me a day after I contacted them and resolved the problem. The software works well, "feels" a lot like Autocad

24 de março de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

They Do it intentionally to charge for nothing

Just like many other people wrote here, I never subscribed to their service. Only thing I bought from the site is the MS office. SoftwareCW added its membership for the first month free. So, the purchasing order has 2 items but just the price of software I purchased. If your do not pay attention and cancel the membership in time, then next month you started to get charged. I haven't visited its site or used any of its services, or there are any emails from them. They just keep on charging me. No, I have been charged for 4 months, and they refuse to refund me.

Update - after emailing with the customer support to explain the situation, they refunded me 4 months of membership fees, with a supportive attitude. To me this is very helpful and appreciated. I have updated the review to 4 stars.
Hope this is helpful to anyone who is reading this.

23 de fevereiro de 2025
Avaliação não solicitada
logotipo da SoftwareCW

Resposta da SoftwareCW

Hello, Bo Li ! Your feedback is acknowledged, and our team has already reached out to you to address your concern and is looking forward to keeping in touch. Thank you very much!

Avaliado com 1 de um total de 5 estrelas

I was without my knowledge enrolled in…

I was without my knowledge enrolled in a monthly membership and charged monthly.
THESE GUYS SHOULD NOT BE ENROLLING PEOPLE INTO FREE MEMBERSHIP AND CHARGING FROM THERE FORWARD

6 de outubro de 2024
Avaliação não solicitada
logotipo da SoftwareCW

Resposta da SoftwareCW

Hi Rajiv! Thanks for your feedback! Our team wants to help get this sorted for you. Please send us a message so we can assist. We appreciate it!

Avaliado com 1 de um total de 5 estrelas

Is this how a real business would…

Is this how a real business would respond to a customer?
"Closing - Resolved by answering
Problem Statement: The confused user is unaware of how to properly download and install the software.
Regards,
SoftwareCW Customer Support"
Purchased application was older than the trial version on the laptop I purchased, only option was to remove newer trial version to install older version. Not confused anymore, never deal with this insensitive, unprofessional and insulting company. Customer Service is not the words I would use to describe. Unprofessional and useless.

30 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I was without my knowledge enrolled in…

I was without my knowledge enrolled in a monthly membership and charged monthly. It is impossible to cancell on line and they do not answer the phone. I'm forced to cancell my credit card DO NOT BUY FROM THIS COMPANY

24 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don't use them

If I could give zero stars I would. I tried to download it, it never gave me an access code I needed the program immediately to get help with my business. I emailed them 5 times they have no phone number (sketchy). Finally after 5 days I get a response but someone suggested Google sheets and I used that instead. I asked for a refund they wouldn't give it. Still fighting the charge 2 months later even though the paperwork they submitted to my credit card says there was no access code and it wasn't activated.

24 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding product delivery and customer support

I purchased a Corel software package from Software CW. I made a mistake downloading it to my new WINDOWS 11 laptop and lost the Serial Number in the process. Customer Support provided a fast, detailed response that included a link for a new download.
Their product delivery and detailed personal support are outstanding!

2 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience

Although there was a slight software downloading glitch, the problem was addressed immediately by customer support and everything turned out great.

26 de dezembro de 2024
Avaliação não solicitada

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