Sohimi Avaliações 

140
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I bought a stroker from Sohimi last year, and it's called ELIZA hands free masturbator. Eliza was the first hands free masturbator I've ever bought and wow...it was amazing! Discreet shipping, no obv... Ver mais

Avaliado com 1 de um total de 5 estrelas

Received faulty product and they would not give refund even when their site says, "30 days to change your mind, free returns." Had to dispute charges through PayPal and my credit card. PayPal gave me... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Update on Nov 02,2025. Sohimi reached out to me after seeing the review in order to rectify the issue, and was able to determine a factory defect in the toy.. they immediately shipped a new toy... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have tried a ton of "oral s3x simulator" toys and I can tell you with certainty that this toy comes closer to the real thing than any other that I have tried, by a long shot. The toy on its own is a... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Sex shop
  2. Loja de materiais para massagem

Escrito pela empresa

Sex toys online shopping at Sohimi will be the great experience. We are the best online sex toy shop in USA offering the exclusive range of sex toys for sale online at discounted price. Buy sex toys online from the great selection of vibrators, male masturbators, BDSM bondage stuffs, Penis rings, etc.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

140 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(140)

69 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

It shouldn’t be this difficult-it’s a pump and a big box

I’ve got two different people responding to my one email and both of them were giving me conflicting stories regarding a pump that I already and couple other things that other things have been delivered, but the pump is not. I’m trying out who to go to to get this because I need it here present last weekend. I ordered it two weeks ago. Appreciate your follow up. Thank you.

30 de janeiro de 2025
logotipo da Sohimi

Resposta da Sohimi

Hello,
Our customer service has replied to your email. We would like to know which product you have not received so that we can check the information. According to the logistics information, all the packages have been delivered. So we would like to know which product you have not received and hope you can reply to our email. Thank you for your support.

Avaliado com 1 de um total de 5 estrelas

Ridiculous!

I ordered 2 items and they were shipped separately - no big deal. When the first item arrived, it was not the same as what I had ordered. I reached out to customer service and they told me it's a "newer" version of what i ordered...yet it has less capabilities than the one that I ordered. That doesn't sound like much of an upgrade to me.
Secondly, the second item was shipped to my city, sat at some facility here for a few days - I figured it just needed assigned to someone's truck for delivery. 4 or 5 days go by and it's still at the facility! Next think I know, the tracking number tells me that my product is being shipped to TULSA!! That is many states away from me. I made my order the last week of January, and here we are Feb 11th, and I still have one downgraded version of the toy I wanted and nothing to show for the other one. HORRIBLE first impression.

31 de janeiro de 2025
logotipo da Sohimi

Resposta da Sohimi

Dear customer,

After checking the logistics information, you received the package that you said the logistics had not been updated before, and you also received the package we resent to you a few days ago. We hope you can keep the product and do not need to return one of them, but can you update your review? Thank you very much for your support and understanding. Your support is our driving force to move forward.

Avaliado com 1 de um total de 5 estrelas

I did not receive the item I ordered.

I did not receive the item I ordered.

27 de janeiro de 2025
logotipo da Sohimi

Resposta da Sohimi

Hello,

Thank you for taking the time to review us..

Actually We replied your email when we received it, please check your mail box or spam and we checked the tracking information, it was not updated, and we have arraneged to ship the order again, this is trk#4PX3001624411507CN you can track it here:https://www.17track.net/en hope you can delete the review, we are really sorry for this delay. Thanks.

Avaliado com 5 de um total de 5 estrelas

Worked as expected.

1 de fevereiro de 2025
logotipo da Sohimi

Resposta da Sohimi

Hello,

Thank you so much for taking the time to review us.

We highly appreciate the positive feedback and are so glad you are happy with our products and service.

If you do ever have any questions or any concerns just let us know and we will be happy to help.

Avaliado com 5 de um total de 5 estrelas

Fast Customer Service

Products from here are fairly priced and fast shipping. When I needed help with a product, they were able to reply back in about an hour with a solution. Would use their website again.

16 de janeiro de 2025
Avaliação não solicitada
logotipo da Sohimi

Resposta da Sohimi

Hello,

Thank you so much for taking the time to review us.

We highly appreciate the positive feedback and are so glad you are happy with our products and service.

If you do ever have any questions or any concerns just let us know and we will be happy to help.

Avaliado com 5 de um total de 5 estrelas

Professional Customer Service

I purchased a product in Sohimi around one month and a half ago (it took around 21 days from those 45 days (approx.) to arrive) The product sadly broke just after the 3rd usage and it made me worry for real as the warantee is supposed to be just 30 days since the date you bought. However, I contacted Sohimi Team and they answered me within the next 24h just as they claim in their web. They were communicative and kind and offered to send me a new product. I find the response very professional.

14 de janeiro de 2025
Avaliação não solicitada
logotipo da Sohimi

Resposta da Sohimi

Hello,

Thank you for your evaluation. Providing customers with satisfactory services is our aim. Thank you for your support. I wish you a happy life.

Avaliado com 5 de um total de 5 estrelas

Great product

27 de dezembro de 2024
logotipo da Sohimi

Resposta da Sohimi

Thank you for your evaluation. We are glad that our products can bring you fun. We wish you a happy life!

Avaliado com 3 de um total de 5 estrelas

I purchased 4 products and only…

I purchased 4 products and only received 2. I had made inquiries and provided police report for the two missing items. Was told to make a review in order to get the two missing products reshipped. I just hope whom ever the carrier is follow the signs and deliver the products correctly and secured. Customer service needs to do better to rectify missing products and contact whom ever delivers product to follow delivery instructions accordingly and not leave things in places where signs clearly states not to leave them in. From the two products I did receive was successful as gag gifts. They loved it.

10 de dezembro de 2024
Avaliação não solicitada
logotipo da Sohimi

Resposta da Sohimi

We are sorry that you did not receive the product. According to our communication, the package was delivered to the designated location, but due to holidays, your package may have been taken away by someone else. You also called the police, but the police were unable to find the package. As a responsible store, we can resend the package to you. We hope you can understand and thank you for your support.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service
I had an issues and they were quick at getting it resolved. I can’t wait!! I’m looking forward to using their product and purchasing all my other toys through them.
Thanks Again

16 de dezembro de 2024
Avaliação não solicitada
logotipo da Sohimi

Resposta da Sohimi

Thank you for your evaluation; we are glad to offer you the best service. Thank you for your support.

Avaliado com 1 de um total de 5 estrelas

Ormai, credo sia una truffa…

Io, sto controlallando tutti i giorni i aggiornamenti sul sito di tracciamento. Con 9 giorni dall’ultimo aggiornamento non è cambiato niente. Voi dite che avete provato di fornire il numero IOSS… ok, allora perché non si risolve la situazione? Noi, come clienti, paghiamo e pure subito. Voi, avete sempre dei problemi per fare le consegne. Assolutamente bravi!

22 de dezembro de 2024
Avaliação não solicitada
logotipo da Sohimi

Resposta da Sohimi

Hello,

This customs clearance requires an IOSS number. We have tried to provide it. Currently, there is no latest update. Please pay attention to the subsequent updates. Since this is international logistics, it is the peak period of logistics, so there will inevitably be delays. Please be patient and wait. If it cannot be delivered next week, we can resend or refund. Thank you for your support

Avaliado com 3 de um total de 5 estrelas

Ordered 2 items

Ordered 2 items. The first came quick. Still waiting on 2nd item. Tracking is difficult and the Shop app is not
Working. I think my item had to be cleared by customs. I wanted this to be discreet and now the airlines have to clear my order. I’m very anxious about this delivery. Also when I purchase these items I was unable to add the 10% discount

26 de novembro de 2024
logotipo da Sohimi

Resposta da Sohimi

Hello,

We are sorry for delay, as the second one is shipped from overseas, it will take longer than local warehouse. We checked it is in transit, please check it here>https://track.4px.com/query/4PX3001469011153CN hope you can keep an eye on it, thanks.

Avaliado com 1 de um total de 5 estrelas

Received faulty product and they would…

Received faulty product and they would not give refund even when their site says, "30 days to change your mind, free returns." Had to dispute charges through PayPal and my credit card. PayPal gave me refund. Sohimi said they would give refund if I gave a positive review and if I returned item to China at my expense. Now I'm getting all kinds of fishing and scam emails from China because I told them they lie and are dishonest.

14 de outubro de 2024
Avaliação não solicitada
logotipo da Sohimi

Resposta da Sohimi

Hello, first of all, if the product you received has quality problems within 30 days, we can resend you a new product or refund you directly without any positive review from you. In addition, you don't need to ship the product to China. Finally, the refund from PayPal is also our initiative. As for the fishing emails or something you mentioned, we never do that. If you have any questions, please contact our support team instead of giving malicious negative reviews. Thank you for your understanding.

Avaliado com 5 de um total de 5 estrelas

Perfect

Perfect! Exactly what I was looking for! Extremely fast delivery!

29 de outubro de 2024
logotipo da Sohimi

Resposta da Sohimi

We are glad that you are satisfied with our products and thank you for your support.

Avaliado com 5 de um total de 5 estrelas

Review of delivery times

Sohimi has contacted me and told me the reason for the longer than normal delay is that my purchase was out of stock in the U.S. and had to be shipped from China. Tracking now shows the package has cleared customs so it will be delivered shortly.

Other than this one little glitch I have been more than happy with Sohimi customer service and the care they provide to their customers. I will not hesitate to reorder from them in the future.

27 de outubro de 2024
logotipo da Sohimi

Resposta da Sohimi

Thanks for your kind understanding.

Avaliado com 3 de um total de 5 estrelas

Not impressed 2 out of 3 I have.

I've bought 3 so far. The first was Black night which was flawless for a year. Stopped recharging Now there are so many to choose from it's very confusing. So read them carefully. The second I bought replace the last. But it only has twisting motion. The third I read carefully and still ordered wrong. It had vibration and trusting, but no twisting motion. Worse part is it arrived broken. I was able to open it and had a broken screw in one of the thrusting section. I was able to steal a piece to work out of the other 2 to fix it. The black knight to me was the best but only last a year. The website should have a filter that you can check mark what you are looking for. Like, thrusting, twisting, vibration and so on. But they don't. And they only take returns if the quality is no good. Not impressed.

29 de outubro de 2024
logotipo da Sohimi

Resposta da Sohimi

Thank you for your feedback. Regarding the filter you mentioned, we will update this function later. In addition, regarding product issues, if the product you received has any quality problems, you can contact us and we can resend the product for free. Thank you for your support.

Avaliado com 4 de um total de 5 estrelas

Works as designed.

Safe, discrete packaging and the product was intact and functioned as advertised.

29 de outubro de 2024
logotipo da Sohimi

Resposta da Sohimi

We are glad that you are satisfied with our products and thank you for your support!

Avaliado com 5 de um total de 5 estrelas

It's nice to buy a product that does…

It's nice to buy a product that does works the way it is advertised

4 de novembro de 2024
logotipo da Sohimi

Resposta da Sohimi

we are very happy to hear this news, and we are honored that the product can bring you happiness. Thank you for your support.

Avaliado com 5 de um total de 5 estrelas

Back to life

Two thumbs up for this product. This product is gentle and it takes me to a full climax with in minutes. Buy it now!!

28 de outubro de 2024
logotipo da Sohimi

Resposta da Sohimi

We are very happy to hear such news. Thank you for your support, and we hope you can have more happiness!

Avaliado com 3 de um total de 5 estrelas

Shipment comes but long delivery time

Made order seven days ago. No shipment has yet been made although I got confirmation of payment. Update: Shipment came but after a long waiting period. Please be aware of time of delivery.

30 de outubro de 2024
Avaliação não solicitada
logotipo da Sohimi

Resposta da Sohimi

Hello,

Since some products are out of stock in your country or region, they will be shipped from overseas, so the shipping time will be longer. I hope you can understand, thank you.

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