Solar Tech Support Avaliações 5

Contacted Solar Tech Support when trying to understand what my Givenergy inverter problem might be and what might be my options.
Received good/honest advise which backed up my thoughts.

Ron is a super star.
Two months ago my GivEnergy battery failed a firmware upgrade leaving it a brick.
My installer couldn't/wouldn't fix it.
GivEnergy couldn't/wouldn't fix it.
Then they went into administration and all hope was lost.

A flurry of emails later and Ron had diagnosed the fault (failed USB flash drive, something I'd suspected) and talked me through resolving it.

Two months of nothing resolved in about 3 hours.

It's great to work with someone who pays attention to the details, knows that they're doing (not just following a script) and gets stuff sorted without a fuss or up-charging.

I can add to the list of customers who had already 'given up' on GivEnergy due to their appalling customer service, and that was before they went into administration (their Trustpilot reviews don't lie!). So you can imagine my desperation when, having changed my ISP and my Inverter, predictably, proving to be the only device that didn't connect automatically to my new network, I found zero prospect of any customer support with GivEnergy having called in the administrators just five days earlier! The salvation came from Solar Tech Support. My IT advisor stumbled across their web site and some very helpful tips for beleaguered GivEnergy customers, as well as an offer to provide direct assistance. Nothing ventured, I decided to drop them an E-Mail, with very low expectations based on my experience of GivEnergy customer support. Within an hour Ron had responded with some pin point advice, and after a few exchanges of E-Mails he had nailed the problem, enabling the combined efforts of my IT advisor and solar installer to resolve it and reconnect my reluctant inverter to the ether!

Thank you Solar Tech Support, and Ron in particular, for coming to the aid of a deserted and despondent GivEnergy customer. I can't thank you enough for your expert and razor sharp advice, and first class customer service, even though I wasn't officially a customer! I will certainly revert to you with inevitable future issues with my GivEnergy installation, and now that I know there is someone out there who will respond to calls for assistance, unlike the supplier themselves even when they were solvent!

This company are a rare gem, I had a very unusual problem following a failed firmware upgrade on my GivEnergy kit. I then found out GivEnergy were in administration and had dismissed all their support staff!

None of the usual fixes to try and restore my inverter comms would work, and I looked everywhere, forums, GivEnergy youtube support videos - even AI couldn't figure it out.

My installer was talking about huge sums for system replacements, and being vague / evasive about if they'd even install replacement GivEnergy inverter.

Enter Solar Tech Support, reassuring and knowledgeable from the very start, I've learnt loads about my solar system though the friendly chat while my engineer worked as he diagnosed the problem and figured out a fix procedure that I've not found anywhere else - amazing .

If you need solar system repairs - especially if you like me have been left high and dry by GivEnergy, I cannot recommend this company enough. Give them a call.

I sent a message on their website regarding a problem I have on my Givenergy system. Although not supplied by Ronald, I thought it was worth an email. Within the hour on a Saturday, he phoned and we discussed the problem. He logged in remotely and gave excellent advice. I'm too far away for his on-site help but he did diagnose the problem and was happy also to chat through my thoughts about an upcoming solar/battery install I'm planning. Great bloke.... if only he was nearer!